Luna Warehouse

I ordered two glass 37 inch table lamps and received 21 foot tall green lamps that probably weigh about 2 pounds each. I contacted Luna warehouse multiple times without a response You are only able to email them because the phone number is a virtual agent It has been a nightmare, trying to resolve this issue and email after email with no resolution I am not sure if this is a scam or just poor Customer Service Spend a couple extra dollars and order it from a reputable site. This has been a horrible waste of time.

I bought an outdoor post light but it came with no mounting base. I called customer service, they were extremely rude and lectured me the entire time and refused to have the light returned unless I paid the shipping back Terrible business do not buy from that awful place. I will be disputing it with my credit card company

Ordered 5 items. All have silver wires wrapped around them. Not sure why, but done after painting. Also splotches on paint job and chipping. If it where one Item I would think a mistake, but it is all of them.
Struggling to get a refund. Dealing with Chris iwho is rude has been a nightmare. I have emailed many photos and spoke with sherry and was told I would get a refund. Being in the design industry I would not recommend this company.

Luna Warehouse is a total scam. False advertisement. They claim to accept returns, but they do not. They have certain brands that do not cover shipping cost, but they do not tell customers that. They lie and are deceiving. Ce careful.

I bought a light from Luna and elected to return it within the 30 day time span. Not only did I have to pay the FedEx ground return cost of $65.00, but Luna also charged me a restocking fee of $54.00. So it cost me over a hundred dollars just to look at a light and decide it wasn't right for my space. Will never order from them again.

I received the lights and they were very different from what I expected. SO I filled out a return request. I never got an email saying I could return them and finally went to the website and saw that Luna was waiting for me to return them. I did return them and all was well.

I paid for an item in February 2020 and was told there was a lengthy wait. Come September still no furniture and an email said October. I checked on the site for my item which said the someone took the last one. I immediately cancelled my item and was told I would receive the item in 3 to 5 business days. I called and I was told 8 weeks and they would be sending a check and returned to my card bc the purchase was over 6months. Nobody told me that. When I tried to speak to a supervisor, that person was either unavailable or out to lunch and would def call me back which of course never happened.
I've never been treated so poorly or unprofessionally. NEVER AGAIN

2 weeks ago a broken lamp arrived and I am still waiting for a replacement. They closed the first case without doing anything.
Lamps are very cheaply made. Metal bends easily.

I order a lamp from this store- it was completely rusted out and didn't work and they wouldn't take it back
So be cautious- low prices obviously doesn't mean great product -

We purchased three bathroom light fixtures (product #2443) for our new construction. When the time came to install them one of the fixtures was defective, missing a component in one of the socket assemblies. The part is deep inside the socket (first picture is a good one, second shows the part missing) so there's no chance it came out during shipping or the installation. We submitted the information and pictures to the third party customer support line who said they would get back to us. They never did. We called and started the process all over again. We received a shipping notification but the tracking provided showed the package didn't exist. So we started the process again a third time. Now they are asking if the product had been installed and thereby no longer in warranty. If this company put as much effort into ensuring they don't ship defective products as they do in avoiding the cost of their defects we wouldn't be having this problem. Instead, we're left with a dark bathroom and probably will be out $300 spent on the useless light fixture.

Ordering was not an issues, I received my items in a reasonable time, I cannot comment on the items since they have not been unpacked yet. We make settlement on Sept. 3rd and will be unpacking them at that time.

Great price on fans that I wanted. Great sale for 4th of July! Because of the Sale on the Progress fans I bought the third other fan. I changed my mind on the items and the return was very easy.

I had ordered a Kichler Bowden fan from Amazon on May 29th. I'm a prime member so it made sense and they promised delivery by June 4th. It was shipped and sold by 1stop lighting through Amazon. It still had not arrived on June 9th so I cancelled and ordered from Luna Warehouse. Not only did I get a better price but it arrived in just a few days. No issue, no problem and the fan looks great and works perfectly. I will absolutely buy direct from Luna Warehouse again.

Lowest price $60 off - a light fixture that's tempted me for a while - delivered today, about a week. Nicely packed and perfect!
Definitely will order from Luna again!

Fast efficient delivery. I ordered outdoor post lights. Very high quality at an excellent price. Very happy!

Online ordering was a breeze. The order shipped quickly, and we had our lights on a few days. They were easy to install. Thank you for making it so easy. The finally touch on our home.

This site is so amazing and very easy to use it, i have got many followers in this site, very very easy

Bought 3 bath light fixtures... One fixture was broken. Luna sent another quickly, and I didn't even have to return the broken fixture. I was pleased!