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LuggageFactoryReviews 56

3.8

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LuggageFactory Reviews Summary

LuggageFactory has a rating of 3.8 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LuggageFactory most frequently mention customer service, laptop bag and travel bags. LuggageFactory ranks 3rd among Luggage sites.

service
11
value
11
shipping
9
returns
7
quality
11

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Georgia
4 reviews
1 helpful vote
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I found this carry-on luggage and cosmetic bag duo to be truly impressive. The vibrant green color caught my attention right away, and the size of the luggage is just perfect for my needs. While it may not have the durability to withstand rough handling as a checked-in bag over the course of many years, it serves me exceptionally well as a carry-on option. The bags securely attach together and roll smoothly, making it a breeze to navigate through airports and other travel settings.

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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The handle on my brand-new hard case lite weight extra larger suitcase with spin wheels broke during one normal travel experience. I reached out to this company for a replacement handle or a new suitcase, to no avail. The suite-case was purchased whiles I was visiting Montreal Canada (winners) at the end of September 2022 and my trip was taken in December 10 2022 I sent emails requesting a replacement and was denied because I lost my receipt. I am a very dissatisfied customer. I will not be buying anymore luggage from this company obviously there is a manufacture defect and they do not back their poorly assembled product. The airline did not break the handle.

Date of experience: March 15, 2023
Lithuania
2 reviews
0 helpful votes
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Hi
February 23, 2023

Ordered my laptop charger, a consultant easily helped me pick out the model that I need and placed the order the next day, courier delivered on time to work as I requested and I can say that worked on five! The charger works fine!
Advantages: Prompt work!

Date of experience: February 23, 2023
Austria
2 reviews
0 helpful votes
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Ya he comprado dos veces en esta tienda, el producto es original, el precio era más bajo que el de muchos competidores, el envío se hizo al día siguiente, se ofreció garantía.

Date of experience: August 4, 2022
Spain
2 reviews
0 helpful votes
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Die Arbeit wurde sehr schnell und in guter Qualität ausgeführt. Sehr aufmerksames und hilfsbereites Personal.

Date of experience: August 3, 2022
NL
4 reviews
2 helpful votes
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Excellent online store, quality, description, prices, at the highest level, I buy more than the first time, fast shipping, anyone who has doubts, I recommend everyone!

Date of experience: July 21, 2022
NL
4 reviews
0 helpful votes
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The order was processed and sent very quickly, we are satisfied, thank you very much.
Everything is great and on time!

Date of experience: July 20, 2022
Austria
5 reviews
0 helpful votes
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I recommend
July 14, 2022

Excellent quality. Fast execution of the order. Ordered several times. I am very happy with it. I recommend

Date of experience: July 14, 2022
Austria
3 reviews
0 helpful votes
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Así se hace!
July 14, 2022

El pedido se tomó rápidamente, se procesó y se recogió en cuestión de minutos. ¡En todos los años de trato con la tienda ningún problema! ¡Así se hace!

Date of experience: July 13, 2022
Australia
4 reviews
0 helpful votes
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Immer sehr freundliches Personal an der Kasse. Die Gestaltung des Verkaufsraums gefällt mir sehr gut. Oft gibt es Sonderangebote und Rabatte. Auch mit meinen Einkäufen bin ich immer zufrieden.

Date of experience: June 27, 2022
New York
2 reviews
19 helpful votes
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I love the selection that they offer on luggage and accessories. Can't find a lot of the things they offer on other sites! Best of all fast delivery and excellent customer service.

Date of experience: June 16, 2022
France
4 reviews
1 helpful vote
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Very pleased with the store, adequate prices, quickly dispatched. A pleasant surprise from knowing the store. Satisfied. I will recommend it to everyone.

Date of experience: June 10, 2022
New Jersey
3 reviews
10 helpful votes
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Great shop overall
March 30, 2022

I am big fan of their prices as well as their outstanding service. I recently ordered some samsonite bags online and I am satisfied with my purchase. When I have time, I prefer visiting their shop in person so I can receive friendly and competent customer service from their employees. Shipping is fast and most convenient as well.

Date of experience: March 30, 2022
Massachusetts
4 reviews
0 helpful votes
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So happy with my purchase from this online store! It so happened that my suitcase broke and the airline did not give me a new one! Accordingly, I had to buy a new suitcase! But in general, I have already flown several times with my new suitcase and am very satisfied with my purchase! The quality is excellent, no scratches or other wear.

Date of experience: January 20, 2022
India
5 reviews
0 helpful votes
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Travel appropriate
January 5, 2022

Travel appropriate luggage bags available at different size. Last for long time. Good warranties on the bag.

Date of experience: January 3, 2022
India
6 reviews
4 helpful votes
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Large Compartments
November 25, 2021

I purchased a lappy bag from this factory. It is super satisfied product. The bag quality is thick, looks nice, many compartments with large space. Its durability is long.

Date of experience: November 24, 2021
Illinois
1 review
0 helpful votes
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Great
October 25, 2021

I purchased here a great bag for my Dell G15. Frankly speaking, I'm satisfied with it. The laptop sits there very firm.

Date of experience: October 24, 2021
Texas
5 reviews
0 helpful votes
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Awesome bags
October 1, 2021

LuggageFactory have awesome bags and so much to choose from. Might even have a hard time choosing one because of this, but I advice it to everyone!

Date of experience: October 1, 2021
Virginia
3 reviews
0 helpful votes
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Love this store
July 31, 2021

I always recommend this store to my friend when they need to buy luggage and other travel accessories. All my travel bags are from here!

Date of experience: July 29, 2021
India
7 reviews
1 helpful vote
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So many different varieties of Luggage, bags, Suitcase and other travel accessories are offered at very reasonable cost. I truly liked the brand new collections and styles. Also, the material of bag is fantastic. Overall, nice experience shopping here.

Date of experience: April 28, 2021