Lucy in the Sky

I ordered a dress on January 17 for my daughter's upcoming event on February 10. Before I even placed the order, I was sure to check delivery dates. The delivery option said shipped within 5-6 business days. Only AFTER I got the order confirmation was I notified that the dress wouldn't even SHIP until the 14th of February! I have emailed them 3 separate times, including one immediately after ordering. I have not gotten a single acknowledgement. Horrible customer service!

Honestly the dress is cute and looks like the picture. It fit me well but the quality was giving worst than shein literally fast fashion asf. It looks like I bought it for $5 from a flea market. I was thinking about returning but then I saw that they only offered store credit…. They must have a lot of people request for returns. The back stitching of the zipper isn't even straight and the zipper is sooooo cheap and overall just super poorly made $57 for the dress which isn't crazy expensive but come on …. You'll find better quality at TJ maxx.

This morning Nov 25th I called to get a tracking number for a dress expected to be delivered today. I sent emails and chatted with customer service several times to ensure my order would be here on time. I chatted with customer service who spent 45 minutes assuring it would be here by Dec 2 at the latest. When I asked several more questions about their shipping policy she finally said The dress isn't made and won't be shipped until Dec. 16th.

You risk throwing money away ordering from here. My daughter's dress fit poorly, wasn't adjustable, and we could only receive store credit instead of a refund. Other sites have more understanding return policies so I suggest visiting them first. Do not order anything from here if you don't see how you'll be able to adjust it or you have a LOT of time before you need it so you can return the item that doesn't fit, wait for them to credit you, then order a replacement using the store credit.

Ordered dress 8/25. It is now 11/21 and still no dress and needless to say, way past the date and occasion I needed it for. They will not refund you. Only give store credit. At this rate I really don't want to use my store credit to shop at this store along with everyone else! Although I may just purchase something-anything and then donate to Goodwill….that way they are not sitting on my money collecting interest. Greedy $#*!s. Included is a picture of the dress I never received.

Their clothes are hit or miss. Customer service is fine after they finally get back to you. I'm just so sick of ordering things and having the shipping estimate be wildly inaccurate. They give me an estimated delivery date and the item will still have not shipped a month after that. I've cancelled 3 orders already because of this.

I would not recommend this place at all! I ordered a dress of my daughter a month ago come to find out the company put them put the wrong address, so FedEx shipped it back and then never contacted me. My daughters dance is next week, and now I have no dress. I tried contacting the company, and all you get is a business Signal. I tried emailing no response, so not only do I not have a dress I am out $100.

Absolutely terrible, ordered a dress for a wedding event 3 months before & the dress still hadn't shown. I contacted them they gave me a $25 credit for the store while I wait which was promised to come weeks ago still never arrived! Honestly super upsetting I really was excited at first just to be let down twice. Definitely do not recommend buying from Lucy in the sky I never typically wrote reviews but this situation was just emails saying " sorry we have a delay" then don't put a guaranteed date if it's not true! Also a entire month past that date. They said they would give a refund should process so we will see! At least they did that don't promote your site everywhere for months and delivered deal messages if you can't even get your products out at a decent time!

The dresses are absolutely beautiful a hundred percent true to the pictures! I will say I ordered my daughter an extra small, (as other companies a small was to big), which couldn't even go over our bulldogs head. They refunded me via store credit hours within sending them proof of return!
I then, (which I should have done in the first place), measured my daughter, and purchased the size according to their measurements. Absolutely gorgeous and perfect fit! I have 3 daughters, so know I will be a returning customer, as they are great!

I ordered a Bella Pleated Romper in White XXS on August 5,2022, which arrived March 23,2023 (it took OVER 6 months to arrive!). Not only did the dress arrive OVER 6 months late, it arrived with a STAIN on it (see photo). The dress cannot be worn and it arrived months after it was ordered and Lucy in the Sky will not honor a return or offer store credit. I wish to warn others to save their money and not deal with such a poor quality retailer. One star is being generous. I tried to upload a PDF of my proof of purchase but I kept receiving an error message asking for correct format.

I had originally left a bad review. I ordered a dress for my daughter and noticed the shipping said it wouldn't get here until a month later. I immediately asked them to cancel and refund. Their return policy says they only offer store credit. After writing several emails with no response, I finally heard from someone saying they would cancel and refund within 10 days. Fingers crossed!

It took 38 days to receive my order. Minimal to no help when contacting the company. They do not offer cash back. I will certainly not be ordering from them again.

Great color red will look perfect for HOCO. Size medium was as expected. Dress was in stock so I didn't get the better price and didn't need it right away.

We have purchased multiple dresses each year for the last four years. Last two years service has been poor and very disappointing.
Following this years purchase, the shipment date changed by 2 weeksand we won't get the dresses in time for homecoming, and no option for a refund only store credit. It's sad that a business is quick to take your $$ and less interested in ensuring they honor their shipping agreement. Didn't even notify us of the delay, we had to follow up with them repeatedly. Looking to purchase elsewhere from now on.

I ordered a dress on Dec 7 2023, they told me they were going to ship it on Dec 13, I was going to wear it for new year's day, the dress was never sent.

Then, I contacted customer service and they told me that they were shipping the dress on Jan 17 2024, so I decided to wear it for my birthday on Jan 26 2024, the dress was never sent.

I contacted customer service again and days later they shipped the dress (Jan 20 2024). The dress is arriving one day after my birthday...

Don't buy anything from this company, save your money.

My daughter ordered four dresses from Lucy in the Sky so that she could try them all and pick one for prom. It turned out, however, that Lucy in the Sky doesn't give refunds -- only store credit -- so now we are stuck with having bought four prom dresses. What a terrible, lousy, ridiculously-out-of-date policy! Don't buy there!

Wanted a dress for my 21st bday got one from lucy in the sky and then i didn't get any updates from them and when i finally emailed them to ask they said it wouldn't ship out in time so i could have a refund or 25 dollars in store credit which doesn't get you anything) so i asked for refund and it's been more than a week and they haven't given me a refund i've emailed them with my order number to check the status and they take forever to reach back out honestly the dresses are pretty but they'll take forever to get to you and forget it if you have any complications with your order and need a refund or anything bc i'm still going through that. UGH

I'd give Lucy in The Sky zero stars if I could. Absolutely terrible service from this company. I have tried contacting them via phone but there is no phone number that you can actually talk to a real person.

I ordered my dress two weeks ago and still haven't gotten it. There communication sucks and don't even have a phone number. They haven't answered my emails besides one and said "my dress already shipped" which it hasn't considering on the website it says the order status is still "received payment". I'm pissed i have homecoming in 3 weeks and payed $50 for this dress i probably won't even get. Honestly sus i won't get my dress any time soon nor did they give me a tracking number even though it's "shipped". This business is bull$#*!. "1-2 business days of shipping" my $#*!. Seems like they get there $#*! from china and scam people.

I ordered one dress from here 3 months in advance for an occasion. The dress did not come for 5 months, and in the time I spent waiting for it, I had to deal with getting a new card because they had given my card information out, and I had gotten robbed over $300. When my dress finally did come, it looked like a 4 year old's dance recital dress. Customer service was no help to me, and I did not get any reimbursement from my experience. And NO I DO NOT WANT a gift card to your terrible store, thank you very much.

I don't know what to say. I ordered an outfit for a very big festival (which I'm sure everyone is aware of) and will be returning it. It was my mistake for relying on them because now I'm stuck with wearing just whatever I already have. What they show the models wearing on the website is 100% NOT what you're getting. The material is cheap & it's just badly made. To top it off, the material felt so uncomfortable and itchy on my skin. Waiting for somebody to tell me this is a sick joke. Now I'm gonna be stuck with store credit for a store I want nothing to do with anymore.

Cheaply made damaged! Customer service is sneaky and will waste your time trying to run you around instead of actually helping. Had to open for a refund

I ordered a dress and on the site it said it'd come 6 days later. I never got a follow up tracking ID after 6 days. I contacted them on live chat and they told me my order would arrive in three days and I would receive a tracking ID but still never did. I contacted them again and they said my order will now be delivered in three weeks. This is ridiculous. They also blamed it on "backlog" but their site clearly states delivery times. I also paid for expressing shipping.