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Luca Designs has a rating of 4.21 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luca Designs most frequently mention customer service, high quality, and real leather. Luca Designs ranks 17th among Jackets sites.
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Extremely pleased with my Attack on Titan Jacket, the most recent item added to the shop for Luca Designs. The feel and fit of the jacket are both fantastic. The extra pocket space makes it great for practical wear. It also looks fantastic, like something right out of the show, and comes off looking far better than the budget cosplays I see at conventions. Even people who aren't fans of the show are offering me compliments. Well worth it.
I ordered a jacket in early September 2020 to have in time for Halloween. It should have taken a month, maybe 6 weeks with the "rush". They did not contact me at all until I sent them a email mid October inquiring about my order. They were extremely rude and condescending. I thought that I was being reasonable by waiting before contacting them. Ended up getting strung along past the 45 day chargeback provided by my debit card so I was powerless to wait even after they totally missed Halloween. I did not receive my jacket until JANUARY 2021. I paid for real leather and it was obvious that they gave me what must be their default faux leather/bonded leather option. If this is what they call "real leather" then beware. The $60 moto jacket I got from Costco has a better build. I contacted them to clarify and try to rectify the situation but was verbally abused. The jacket is starting to fall apart after only a couple weeks of light use (staying indoors). Buyer beware...
I ordered a jacket in early September 2020 to have in time for Halloween. It should have taken a month, maybe 6 weeks with the "rush". They did not contact me at all until I sent them a email mid October inquiring about my order. They were extremely rude and condescending. I thought that I was being reasonable by waiting before contacting them. Ended up getting strung along past the 45 day chargeback provided by my debit card so I was powerless to wait even after they totally missed Halloween.
I did not receive my jacket until JANUARY 2021. I paid for real leather and it was obvious that they gave me what must be their default faux leather/bonded leather option. If this is what they call "real leather" then beware. The $60 moto jacket I got from Costco has a better build. I contacted them to clarify and try to rectify the situation but was verbally abused. The jacket is starting to fall apart after only a couple weeks of light use (staying indoors). Buyer beware...
Terrible company. Waited over 2 months for a product I never received because they gave me faulty tracking info and didn't respond to me, and they don't offer a reorder or refund. Slow and unaccommodating, avoid these clowns.
Tip for consumers:
Avoid them. Horrid service. They'll make a mistake and you'll pay for it.
Products used:
Didn't receive
Do your research before even thinking about this company they suck, they are terrible with customers, won't refund you for their mistakes, won't exchange, their size chart is wrong, they rude to deal with and treat people like they know nothing. Seriously just google their name they have sites dedicated to telling you the truth about this site. I and several other people I know have nothing but bad things to say about this company. They proudly serve "vegan leather" what they proudly serve is bad quality, zippers that break often and peeling when it's brand new. Won't admit to their mistakes and if it gets damaged in transport it's your problem not theirs. Would not recommend absolutely terrible service. Please buy from somewhere else. It's a shame too because their products look very nice online but in reality are not worth the price. Made cheap while you pay a premium price.
Tip for consumers:
Buy some where else
Products used:
Jacket
I ordered a custom jacket at an event and it took over a year to get it. When I got it, the jacket didn't fit and it wasn't real leather. When I got in touch, they were condescending and rude. They refused to help me or refund my money. I would never recommend them to anyone.
I had my eyes on this jacket for a year or two and I was so excited to get one, but I have pretty big upper arms and I was concerned the regular sizing was going to be too tight especially wearing something under it. So I asked for the jacket with custom sizing for my birthday.
So we took pictures exactly like the ones on the page about custom sizing. Well, my mistake apparently was selecting "relaxed" during the custom sizing form fill out. (There's absolutely no descriptions of what the scale is like--there needs to be. Because "relaxed"=skiing coat. I just wanted to be able to wear a layer or two under it, but there was 0 frame of reference for what things meant.)
The jacket arrived, after much longer than the given lead time, and I ripped open the package, I was so excited, and had been waiting for months... and it looked horrible on me. It's HUGE. It was nothing like the measurements I sent in. They insist it is. (They straight up say it's within one inch, when the arms are 3" longer than I measured...) I bawled.
I tried to talk to customer service and after so much agonizing they said it was my fault, the measurements were within their margin and it sucks to be me. They refused to provide me with their records of the measurements I sent it even though I asked multiple times. They told me it was made correctly (there's an uneven hem on the front... its not even well-made nevertheless made correctly). They even said they checked with me about something and I agreed to that I DID NOT AGREE TO! I sent them a screenshot of the communication I think they were referring to to show I did not say the length was okay and I SPECIFICALLY wanted it the length as it is advertised as a crop. They ignored it--the record of their own communication. It was the worst customer experience I've ever had. I'm so devastated by my jacket and my partner feels awful because he spent so much money on something that cannot be returned and looks super weird on me. I thought maybe customer service would care enough to offer ANY solution but they insisted its all my fault and they won't be doing anything about it. I thought maybe they'd offer me a stocked size as replacement as I can understand not wanting to spend time and resources making a custom sized one? No, I just would need to buy a new one and oh yeah... there are no refunds, just store credit.
I have to now find a leather tailor in the area and spend even more money on it.
I'm devastated by this experience. They don't care about their customers at all and do not care if you like it, they just want your hundreds of dollars. Whatever you do, DO NOT GET CUSTOM SIZING. I wish I'd just chanced getting a regular one. Then at least it would be cropped properly and maybe the hems would be straight. It wouldn't look like it was swallowing me whole and might look like the same jacket advertised here. I wish I could warn everyone about how awful their service is and to never do custom with them. I should've read the reddit reviews first. Do yourself a favor, give someone with integrity your money instead.
*update* when posting a review to the site, it was taken down and I was reached out to again. They told me the only solution was to buy a new one as if that's in my budget--the first one was a gift I couldn't afford it then either.
They claimed they did exactly what I told them to... which is wild because I did as their vague instructions said and apparently I was supposed to know where the cutoff was supposed to be on a crop jacket which is weird bc I thought that was their job. They essentially admitted there was a miscommunication and that it didn't matter because it was my fault...
When I said okay I just want to leave a review, I think deleting negative reviews is censorship and manipulation, they told me I needed to stop with the "threats and blackmail." You can see them trying to do the same thing here by claiming all us negative reviewers are fakes... pretty sketchy if you ask me
Tip for consumers:
NEVER do custom sizing. There are no refunds or exchanges when it's custom sized. Also they will gaslight you upon trying to get help.
Our products are exactly to what the purchaser requests in the tailoring form, we went through the details and verified this to be accurate. We tailor 100 percent to their size guidelines and photos with 1 inch tolerance, the photos of the jacket match exactly what was submitted. We don't have a reason to do other than what is requested.
Custom jackets built to your specifications have to be final sale for that reason like any other specifically tailored product.
If you require a new jacket we will expect new measurements and order forms to be submitted properly and recommend to call our store to get help with any questions you may have before ordering.
Here is a Google Drive folder showing all of my correspondence with Luca Designs / LucaJackets and how they responded to me when I contacted them about a faulty Princess Peach jacket I ordered from them.
I've had 2 other people come to me also unhappy with their Princess Peach jackets from them. If anyone else has ordered this jacket and had issues please reach out to me and I will upload your photos/etc to this folder.
*
Luca Designs is followed by many in the Cosplay community and I want to make sure other customers & cosplayers like myself are at least warned of their behavior. You can find other bad reviews for them on Reddit/other places but I made the mistake of only checking their social media before ordering from them.
*Link that contained personal information redacted by admin
Tip for consumers:
avoid them
Products used:
Princess Peach jacket
This review is not genuine. We always help customers and have no gain to gaslight or what this customer is saying. We offer custom sizing for all customers because we respect and VALUE those who are proportionate and require additional customization. Very few brands offer these services.
This reviewer is a direct competitor according to her name pulled from socials.
Gain trust and grow your business with customer reviews.
We cover our customers completely when there is a production issue. Very rarley but we always follow our guidelines and do the best to have non peeling vegan and high quality napa leathers for fashion jackets. Zippers are upto customers to maintain or replace if they break during wear or force. This review is likely fake, we do not have the customer in our database. Our designer cares deeply about the products and the customers experience. If a customer chooses to act outside of the police we cannot cover them and some customers will be unreasonable.