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LogMeIn has a rating of 1.56 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LogMeIn most frequently mention credit card, customer service, and auto renewal problems. LogMeIn ranks 9th among Remote Desktop sites.
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It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion. In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least. Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad. Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating. Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.
I've been a logmein user for years. It's always worked well for what I need it for and I like the features where you can just send someone a link to screenshare without them having to get logmein. Sometimes it's a little buggy and locks you out of your computer though.
BE CAREFUL
I am in the field unable to connect to my computer because they required a password reset (some sort of security issue)! These wiz kids had the password change confirmation sent to the computer I am trying to access. I will have to tell the client I'll be back tomorrow. Don't you love technology.
I use their service all the time. I use only their free service and it's fast, and lets me connect to my home pc from work easily. My only complaint would be the constant urging to upgrade. I'll upgrade when I am ready to do so, or find the need. They offer their free service for individual use (which is what I use it for) but keep pressuring to upgrade all the time.
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