We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation
  • Bookmark

    Liveaquaria.co

Corporate Values

Overview

Liveaquaria.co has a consumer rating of 1 star from 1 review indicating that most consumers are generally dissatisfied with their purchases. Liveaquaria.co also ranks 18th among Aquariums sites. The most common issues with Liveaquaria.co are around shipping times, which tend to take longer than expected by some customers.

How would you rate Liveaquaria.co?
Top Critical Review

“Just stay away....”

Dave D.
12/11/18

This review is for Live Aquaria on-line... Shipping bags arrived leaking...lost most of the water from one bag. Due to this leak the saturated shipping box was opened for inspection at the airport...resulting in further stress to the fish. 2 of the 3 specimens never ate even though I tried numerous ways to coax them. I am working to keep the 3rd alive. The 2 fish that died managed to survive for 18 days...the guarantee period is 14 days. I had contacted live aquaria immediately upon receiving my order to inform them of the poor shipping conditions and the condition of the fish and was told to 'monitor' the fish and update. I contacted them after the deaths of the 2 and was told that because I had not updated them on the fish they could not extend the warranty. Apparently the problem with the fish wasn't the very poor shipping preparation and the severely leaking bags but the fact that I hadn't emailed them to tell them that the fish were stressed and just languishing...so that was their excuse. Emails from them were nothing more but the standard 'sorry, can't help ya but we value as a customer blah, blah, blah'. I will never even consider purchasing from Live Aquaria again. Neither will anyone else I talk to.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

daved189
3 reviews
4 helpful votes
December 11th, 2018
This review is for Live Aquaria on-line...
Shipping bags arrived leaking...lost most of the water from one bag. Due to this leak the saturated shipping box was opened for inspection at the airport...resulting in further stress to the fish. 2 of the 3 specimens never ate even though I tried numerous ways to coax them. I am working to keep the 3rd alive. The 2 fish that died managed to survive for 18 days...the guarantee period is 14 days. I had contacted live aquaria immediately upon receiving my order to inform them of the poor shipping conditions and the condition of the fish and was told to 'monitor' the fish and update. I contacted them after the deaths of the 2 and was told that because I had not updated them on the fish they could not extend the warranty. Apparently the problem with the fish wasn't the very poor shipping preparation and the severely leaking bags but the fact that I hadn't emailed them to tell them that the fish were stressed and just languishing...so that was their excuse. Emails from them were nothing more but the standard 'sorry, can't help ya but we value as a customer blah, blah, blah'. I will never even consider purchasing from Live Aquaria again. Neither will anyone else I talk to.

Q&A (0)

Questions? Get answers from the Liveaquaria.co staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

How do I know I can trust these reviews about Liveaquaria.co?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Liveaquaria.co?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business