• Lilly

Lilly

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Overview

Lilly has a rating of 1.09 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lilly most frequently mention total scam, return policy, and bathing suits problems. Lilly ranks 258th among Swimwear sites.

  • Service
    11
  • Value
    10
  • Shipping
    10
  • Returns
    11
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
See all photos
How would you rate Lilly?
Top Positive Review

“Great Bikini!”

sofia R.
6/30/18

I really love my new bikini, i have nothing bad to say about it, its good quality and fits great, but the delivery service wasnt so good, it was a little later than expected, other than that i can highly recommend the swimwear.

Top Critical Review

“Total scam”

Molly P.
9/12/22

Like others stupidly ordered 4 suits and only 1 was what I ordered. Terrible substitutes going straight to goodwill

Reviews (34)

Rating

Timeframe

Other

Thumbnail of user mollyp146
1 review
2 helpful votes
September 12th, 2022
Verified purchase

Like others stupidly ordered 4 suits and only 1 was what I ordered. Terrible substitutes going straight to goodwill

Thumbnail of user nataliew626
1 review
1 helpful vote
October 30th, 2022

Should've read the reviews before purchasing these items. Not only have our swimsuits failed to arrive, but they company has not responded to my emails. I'm very disappointed and was really excited to receive these but in the end, it's a total scam. Do not buy from this website. Please go waste your money on something productive, like an ice cream cone.

Thumbnail of user sofiar26
1 review
1 helpful vote
June 30th, 2018

I really love my new bikini, i have nothing bad to say about it, its good quality and fits great, but the delivery service wasnt so good, it was a little later than expected, other than that i can highly recommend the swimwear.

Thumbnail of user aprilc515
1 review
1 helpful vote
July 6th, 2022
Verified purchase

I foolishly ordered 4 bathing suits and only received one I actually ordered. The other three suits were random cuts, prints, and colors. Not even close to what I ordered. I have emailed them three times to return all 4 items with no response. Total scam! Terrible customer service. Terrible quality on the random suits they sent me.

Tip for consumers:
Do not use this site!!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user haleight4
1 review
2 helpful votes
October 27th, 2021

Very angry and frustrated. Spent $50 on swimsuits for my honeymoon and not only have I not received them a month after ordering them but now can't get ahold of the store to cancel my order and receive a refund. I've reached out 5 times with NO response. This store is a total scam! This is a big reason why it's so hard to support small business. I actively seek out small business especially given the times we're living in. Shame.

Tip for consumers:
Run AWAY!

Products used:
Never received the product

Service
Value
Shipping
Returns
Quality
Thumbnail of user rossyc4
1 review
1 helpful vote
March 8th, 2023
Verified purchase

Bad quality dress i pay 90 dollars for a trash the zipper don't work impossible to contact de store to much money

Thumbnail of user cy103
1 review
0 helpful votes
February 24th, 2024

Ordered a swimsuit from Lilyswims.com. The swimsuit was too small and didn't fit well. The website says to email them for return authorization. After much back and forth, they will not send me an authorization and offered a 20% refund. This is a total scam. They take your money and if the item doesn't work out, you are stuck with it. ORDER AT YOUR OWN RISK!

Products used:
Swimsuit

Service
Returns
Thumbnail of user graceb479
1 review
2 helpful votes
July 4th, 2022
Verified purchase

The swimsuit I purchased could not be returned past five days from the purchase date, per their return policy, though the shipping was 10-20 days. I requested a refund within 5 days with no reply. After that email, the suit moved from one facility to another across seas. Next, 4 weeks later I still had not received the suit and it had not moved a single time. Obviously, the chance at a refund was long gone and the 10-20 day shipping was wildly incorrect. Yet again, with no reply, the suit moved, though it had been a month and a half. When it came to me, it was the suit I had ordered, but the dye was stained where it should have been white and the padding was dented. Additionally, the gems are out of line and much tighter than the rest of the swimming suit. I think that had I not kept track of my package carefully and sent those emails I never would have gotten it. This site is not safe to order from and I do not recommend it.

Tip for consumers:
Just don’t buy from here.

Products used:
Swimming suit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randym103
2 reviews
11 helpful votes
April 5th, 2018

Bought the one piece, love it but very short in the body length. I am normally a medium. It fits but snug... more to do with short in body length... next time I would order a large.

Thumbnail of user jc1383
1 review
1 helpful vote
August 10th, 2021

I order a Tankini bathing suit over 2 months ago did not recive it. Tried contacting them on numerous occasions with NO response. I finally got a package today in the mail it was not even close to what I ordered it was two different parts from two different bathing suits ridiculous. Buyers Please Beware...

Products used:
NONE OF IT!!!!!!

Thumbnail of user kyleis
1 review
2 helpful votes
March 1st, 2021
Verified purchase

I ordered the Maddie bikini about a month ago. I received an order confirmation email but never heard anything else. I've emailed them on multiple occasions end no response it's a scam

Tip for consumers:
Don’t use it

Products used:
The swimsuit I never got

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisamariec30
1 review
0 helpful votes
July 16th, 2022

I want to like this website... everything is always out of stock, and when it finally is in stock and you are able to order, the sizing is off and whatever you've waited weeks/months to order doesn't even fit. The return policy is trash, its expensive to return and they only give you 21 days. Its over all a recipe for aggravation. Dont waste your time.

Tip for consumers:
Don't bother

Products used:
clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user rs824
1 review
1 helpful vote
May 15th, 2023

I thought I was supporting a small business. Should have done my research first. Was surprised to see it shipping from China as I thought it was a US based small business, which they (intentionally) make it seem like it is. Then it took two months to get my item, and when I do it's the wrong item. I've emailed them four times per their return policy. Nothing. No way to get a hold of them or return. Total scam all around. They should be shut down with as many negative reviews as there are.

Products used:
None. They sent the wrong item and won’t respond to return requests.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreaw275
1 review
11 helpful votes
June 23rd, 2020

Ordered bikini. Never arrived. They will not respond to emails. Sounds like they have a habit of taking money and not sending out the product ordered. Good on them. I bet it's nice to take advantage of people and steal. Very upset about never receiving the bikini I ordered and more upset about the money I will never see again. At least I did not spend more with them.

Thumbnail of user ellec27
1 review
8 helpful votes
August 24th, 2020

I ordered a bikini and they sent me the completely wrong one. It is bad quality and looks absolutely horrible, I wouldn't wear it if you paid me. Now they will not respond to any of my emails. Do not spend your hard earned money here, they will scam you.

Thumbnail of user tracit6
3 reviews
5 helpful votes
September 23rd, 2020

I MADE MY FIRST PURCHASE AND THE PRODUCT CAME SO QUICKLY AND WRAPPED REALLY NICE SO I FELT I WAS SAFE. WELL I PLACED A PRE ORDER AND WHEN THE ITEMS CAME THEY WERE NOT AS DESCRIBED. I TRIED TO REACH OUT AND NO PHONE NUMBER JUST EMAIL. I WAS UNABLE TO CREATE AN ACCOUNT AND THEIR SYSTEM WILL NOT ALLOW YOU TO RESET PASSWORD. THEY ONLY OFFER STORE CREDIT BUT HOW CAN YOU USE IT WITH NO ACCOUNT. POOR CUSTOMER SERVICE THEY EVENTUALLY OFFERED CREDIT BACK TO MY CARD UPON RECEIPT OF THE ITEMS. JUST NOTIFIED THAT FED EX SAID THE BUILDING IS ABANDONED. REPORTING TO ATTORNEY GENERAL

Thumbnail of user krystalm69
1 review
6 helpful votes
October 27th, 2020

I have sent multiple emails with no response. They have no other way to contact except this email. Its been over 7weeks and still no order. No facebook page, no customer service number... no one to contact! They just stole my money.

Thumbnail of user pipx
1 review
0 helpful votes
October 13th, 2021

Save yourself the disappointment time and money,,, DONT give your money to this company. I ordered a really cool looking cozzie and have received one that does resemble what I ordered in any way... I had to tick one star to submit review,,, but its not even worth that

Thumbnail of user lisas5450
1 review
0 helpful votes
August 17th, 2023

I ordered a dress over 100.00.
When it arrived it was cheap material and too, too small. I returned to be told I cannot get a refund...only a gift card...now I am stuck with a gift card I will never use as clothes are normally out of stock or not my size...this company is RIP OFF..

Tip for consumers:
Material cheap, no refund, everything out of stock, sizing is way, way off...so I have a gift card that I will never be able to use

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mz49
1 review
5 helpful votes
February 20th, 2020

Order never came, if it sounds too good to be true it is!
My vaca came and went, said shop in 10-20 days I'm hitting 30 days

Thumbnail of user ericab633
1 review
0 helpful votes
November 6th, 2023

How much more specific, do not order from this place jumpsuit had NO hem.Looked like something the dogs drug in

Tip for consumers:
Companies, please stop ripping people off, this is why ebay is so successful, they are fair. I would rather purchase something slightly used in good condition then something new that looks like garbage

Products used:
Black jumpsuit only because there was no time to locate another one.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caro74
1 review
0 helpful votes
December 4th, 2023

DO NOT BUY FROM THIS ONLINE STORE! They will send you WHATEVER THEY FEEL LIKE! I bought 2 swimsuits and they sent 2 completely different model, stile, color of swimsuits. No one answers to my emails.

Tip for consumers:
DO NOT BUY FROM THIS STORE!!!

Products used:
Swimsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user chickunstoppable
1 review
0 helpful votes
March 24th, 2024

This is a follow up to a previous review and I do this to inform the public to ensure their safety. I have successfully received my full refund from my credit card company. Lillyskloset is a company that functions on deceit. They claim to use a size chart that appears to be universal, but their size chart is not TTS. This make shopping difficult because you are never guaranteed that the clothes will fit. It is for this reason that I won my dispute. An employee stated that their clothes are TTS FOR MOST and PayPal gave me my money back, but there was an issue on the return with another order because they sabotaged the return to keep my money. They don't do returns because your money keeps their store open. If they refunded all their customers for their purchases, they may be closed. I was lucky that I screenshot the communication from the employee that their clothes are TTS "for most" and received a full refund. Their error in telling the truth allowed me to get my money back but I had to fight for it because they recalled the email upon learning of how I got the first refund. Please be careful in doing business with lillyskloset as they have proven not to be honest with their customers regarding their merchandise. Keep records and screenshot communications for your protection. It is unfortunate that some BOB aren't ready so you be ready in case you have to fight for justice. I will never buy from them and I see why they weren't accepted into the fashion industry. They just aren't ready to me. You never know if what you buy will fit and if it doesn't fit, you will be disappointed and screwed financially because their policies doesn't have the consumer's interest at heart. It's about them and for them. I'm deeply disappointed in how they do business! Buyer beware and be careful!

Tip for consumers:
Buyer beware and take screenshots and save records.

Products used:
I returned their clothes!! This is a follow-up to a previous review and I do this to inform the public to ensure their safety. I have successfully received my full refund from my credit card company. Lillyskloset is a company that functions on deceit. They claim to use a size chart that appears to be universal, but their size chart is not TTS. This make shopping difficult because you are never guaranteed that the clothes will fit. It is for this reason that I won my dispute. An employee stated that their clothes are TTS FOR MOST and PayPal gave me my money back, but there was an issue on the return with another order because they sabotaged the return to keep my money. They don’t do returns because your money keeps their store open. If they refunded all their customers for their purchases, they may be closed. I was lucky that I screenshot the communication from the employee that their clothes are TTS “for most” and received a full refund. Their error in telling the truth allowed me to get my money back but I had to fight for it because they recalled the email upon learning of how I got the first refund. Please be careful in doing business with lillyskloset as they have proven not to be honest with their customers regarding their merchandise. Keep records and screenshot communications for your protection. It is unfortunate that some BOB aren’t ready so you be ready in case you have to fight for justice. I will never buy from them and I see why they weren’t accepted into the fashion industry. They just aren’t ready to me. You never know if what you buy will fit and if it doesn’t fit, you will be disappointed and screwed financially because their policies doesn’t have the consumer’s interest at heart. It’s about them and for them. I’m deeply disappointed in how they do business!!! Buyer beware and be careful!!!I

Service
Value
Shipping
Returns
Quality
Thumbnail of user andread96
1 review
9 helpful votes
February 19th, 2018

I ordered 2 bathing suits in a size small which is my typical size and received 2 bathing suits that could fit my 6 year old. Lol. The quality seemed good and I really liked them but couldnt get them over my leg. After emailing the company multiple times just wanting to exchange, I never got any response. There is no phone number at all and no other way to get in touch other than gmail. Chalking it up as a loss and I will never buy from them again.

Thumbnail of user yolandac40
3 reviews
7 helpful votes
June 13th, 2018

I ordered one swimsuit which did not fit (too short in the stride). Tried multiple times to contact for return/exchange according to their return policy. Submitted an honest review on that suit which never showed up. Never one word from them. Too bad they dont realize the value of good repeat customers. I will never order from them again and I will tell everyone I know about my experience.

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About the business

Lilly Closet | Women? S Fashion Online Store

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