Lids

Had to cancel order due to surprise cost on shipping they conveniently hid from me on checkout page.

This fraudulent compony is ruining my life. Prices are too high! ONE TIME I FOUND RATS IN A STORE. When a package got delivered it was open and my hat was destroyed and I couldn't get a refund. Horrible $#*!ing company its horrible jesus will kill u if u buy from here god is good god is great.

$#*! you Lids. Paid $19.99 for next day air shipping. Time quoted on website is 1-2 days. They say the delivery time for your order is the period of time from when you place your order until the time you receive it. This includes the order processing time and shipping time.

First of all, can't get through to their 1-888 line at all. Says it's available 24/7 but just rings until it hangs up. Tried their chat help - offered many apologies and zero solutions. These guys don't know their head from their $#*!. First they say that it takes 8-9 business days for this shipping method, then when I quote what it says on their website they say that it's because it's shipping to Canada - which it was not. This shipment was to arrive to a hotel in the US before checkout within 1-2 days, which is why I placed the order.

I offered to receive a different product if by chance the one I had ordered was on back order and was holding things up (it was not), They said I could only place a brand new order and they couldn't guarantee that it would arrive on time.

I said if I could not receive the order on time that I would have to cancel it. They said that since the order is in a processing status they cannot guarantee that it can be cancelled.

They have no details on the reason for the delay in shipping and cannot expedite the process. Why do you even bother to have a help line, Lids? You clearly do not give a $#*! about your customers and I can honestly say that this is THE WORST customer service that I have ever experienced.

Had the best customers service in fanzz in the meadows mall in Las Vegas suite 1300 I was looking for NFL things for my family and boyfriend the two nice gentleman in fanzz there names are Quincy and Matthew they help me a lot on what I can get them and they made it fun to come back to the store when I go back to the mall I know to come back to that store thanks you guys for all the help and everything you guys did for me they need get a raise on helpping me out this store the only store in the mall I had the best customer service in ever thank you you guys :)

I purchased a $50 gift card as a father's day present and we went to use it and they said their system no longer accepts their own gift cards. I want my $50 back. We will NEVER SHOP there again.

Everytime when I'm coming the shop is closed at a Hollywood mall. What a stupid service. Ist's Saturday 19 o clock

A nightmare to do business with. Will only refund about 50% of order if you don't accept gift card as refund

I ordered my son a hoodie and socks from lids.com for Christmas. Was due to come the 20th. Still waiting.

Lids really sucks at their customer service and I will never order from them again in life, I order a Jersey back on Nove 26 2021 get a shipping order for the beginning of December then a week later that changes to the week before Xmas then that changes to Jan 17 2022 then that changes to feb2022 I'm over the bs at this point give me my money back and you will never get my buisness again a Jersey that was suppose to be a Xmas gift smh pissed to the Max

Email i sent to lids.com:

Order #xxxxxxxx. The item in question was an embroidered Yankees hat for my cousin that just recently found out he was DIAGNOSED WITH CANCER. Your company decided to embroider the wrong size hat.

When i received the item i called immediately, having to wait 20+ minutes on hold. The agent was very apologetic, and said she will send me an email within the next several minutes with a shipping label to return. She advised me that as soon as it scans from the post office to call back and can escalate this issue to have the same hat of the correct size embroidered and rush delivery shipped to any address i specify - she guaranteed it would be there before Christmas.

While the agent was very kind, she lied to me about the email. It was not sent in several minutes and called back an hour later, having to wait 30 minutes on hold for a representative. The female agent I spoke to had zero empathy, was short with me, and said it gets sent from "some other company" and could take up to 24-48 hours!

I ended up getting the email 12 hours later and shipped the item out the following day. I called as soon as i saw it scan from the usps tracking, waiting another 30 minutes for an agent. This agent also could not care any less, could not promise anything and just told me "we'll get the item out asap". I begged him to please do what he could, since the first agent i spoke with PROMISED ME THIS COULD BE DONE. He took down the alternate address for shipping (i wonder if he even wrote it down!). He told me he would send me an email confirmation - none was ever sent.

I ended up giving him a lesser gift from another company, since now it was less than a week before Christmas and no time to order a custom item. I spent $165.63 over three orders this holiday season and I'm afraid it will be the last.

Today is January 3rd. I just received and email saying my credit card has been refunded for the hat, no word ever of the correct hat being rushed for delivery and shipped as was promised to me. It is nice to know all your customer service reps are liars, or maybe that is your company policy to make them do so?

Fix your online shipping 3 weeks is disgraceful. Take pride in your business. Ordered sep2. Free shipping not worth it

I ordered a ton of items ranging from hats, shirts, sweatshirt, and shorts from Lids (21 items to be exact) and paid for my items. I then placed a 2nd order for another couple of items I overlooked on my first order including 1 shirt I had ordered with the original order. About a week later I had not received any correspondence since receiving the original "thank you for your order" auto-response. So I sent an email from my account page asking for the status…Lids sends me an email stating "Thank you for contacting us. You should receive a response within 24 hours". Well 3 days go by with no response so I go on the website and auto chat with a customer service rep only to find out that my order was cancelled because none of my items were available when I ordered them. She said "This usually happens when we have an incorrect count in our inventory, or if the item was damaged when we tried to fulfill your order." And that my credit card was not charged for this item. Well this would make sense (kinda…in this day and age you cant track inventory better than this, come on!) albeit said that this is the way they conduct online business except for the fact that the duplicate shirt I ordered about 15 minutes after this order has been fulfilled and already delivered! So I ask to speak to a supervisor who comes on to basically say that there is nothing that can be done and that it was just the way the Lids inventory/warehouse system works. However, she DID say my card had been charged and would be refunded once the system/warehouse clears the status of my order but couldn't give me a definitive date (remember, I placed my order 10 days ago) on when I would receive the refund to my card. I would have at least expected some type of offer to at least try to keep me as a customer since I was "attempting" to spend several hundreds of dollars with their company but I guess they could care less. So to show my appreciation I will forever take my business elsewhere. I just hope that I can find another hat and clothing retailer locally and/or online since we as consumers have a very limited choice in this area. Congrats Lids on losing a faithful customer.

The stitching was horribly miscentered. Contacted customer support and get cut off every time. Way too expensive for this!

Cristin was extremely helpful. Even though my purchase was defective, she was very apologetic and helped process my return.