LG CA

I contacted LG for the service manual and they would not send it to me even though I am well qualified to repair the range. They said to contact a qualified service store and pay a few hundred $ to get the range repaired. Most likely many ranges end up in the garbage because they do not want you to repair it but buy a new one instead!. I will not buy an LG range or any of their products again and do not recommend buying one.

I bought a range from LG from Costco with 2 years warranty. All letters written on knobs faded so its oven is useless now. Don't believe on second year warranty on Costco because not LG neither Costco take responsibility for that. I have called both LG and Costco neither of them resolved my problem. The latest reply from LG was "I will give you 30 % off for knobs replacement"

Do not buy LG appliances! 4 yr old fridge dead. New compressor can be ordered for free but it will cost us a total of $960.50 to have compressor replaced. Diagnostic was $113, which we paid, but to get a repair person to come to our house they want $350 just to come to our home and another $400 to replace the free compressor. Add your tax and we are at $960.50. Insane! We also have an LG dishwasher and after one year it does not clean well. I always rinse the dishes and it still doesn't do a thorough job. Home Depot has predominantly LG and Samsung appliances and they are both GARBAGE! Bottom line we have spent $2000 on a new Maytag fridge which I did not have in my budget. Can't say it enough……stay away from LG!

LG dish washer
My LG dish washer, was really perfect while it worked, but 1 year after purchase the sprinklers stopped turning around and that's when the issue started. The technician came 4 times, always had to wait a week before he showed again. Then the "Case Manager, CS Painpoint Innovation". Got into the case, she said I would receive a new machine, but since she said that, nothing happens...
It's been over a month since she started taking care of my case. (That on top of the 2 months that passed before she entered my case- total of 3 months and no end on site) Recently her respond was "We apologize for this delay as the team is handling a lot of replacement requests"...
Not very encouraging, knowing I'm not the only one in this scenario.
Tamar Benda
Kelowna BC

I bought an LG OLED55C8PUA TV - a 55" TV. The picture is great but the sound is terrible so had to buy a sound bar.

Three years into use its WiFi module failed, which means it wouldn't connect to my WiFi. I had to pay $300 to have the module replaced.

The repair man, who has repaired many LG TVs in my city, told me that the new LG WiFi module part would, more-than-likely fail in three years too.

He also said I was lucky it lasted 3 years as his shop repairs many of their TVs in their first year of use.

Don't buy from LG.

WE HAVE NOT HAD ONE REAL MEAL SINCE PAYING $3000 FOR THIS STOVE, THE ELEMENTS,EVEN THOUGH YOU BUY NEW EXPENSIVE INDUCTION POTS TURN THEMSELVES OFF CONSTANTLY, THEY DO NOT COOK ANYTHING CONSISTENTLY. I DID NOT EVEN COOK CHRISTMAS DINNER THIS YEAR AS I KNEW THE STOVE WOULD FAIL ME. THE OVEN DOES NOT GO ON TO CONVECTION AND THE TEMP. IS SUB PAR NOTHING COOKS AT AN APPROPRIATE TIME. HOME DEPOT KICKS YOU TO THE CURB AND LG YOU WILL SPEND HOURS AND HOURS AND MANY MANY WASTED TIMES NOT BEING HELPED AND LEAVING MESSAGES. THIS COMPANY IS VERY CORRUPT AND SO IS HOME DEPOT FOR CARRYING THIS HORRIBLE STOVE WITH ALL THE SAME COMPLAINTS BY OTHERS THAT WE HAVE THIS STOVE SHOULD HAVE BEEN RECALLED AND WE WANT OUR MONEY BACK SO WE CAN EAT A PROPER MEAL.I WOULD RATHER BE COOKING ON A CAMP FIRE IT IS MORE PREDICTABLE. I COULD HAVE SAVED OUR FAMILY $3000

We purchased a new home with LG appliances. The oven has never worked properly. When we contacted LG the solution was to spend $244 and they would send someone out to look at it. The dishwasher only works when it wants to. VERY UNIMPRESSED Gave 1 star as there is no 0.

2.5 year old LG Fridge compressor died, LG price of repair is $407 of a fridge that cost $1160 don't buy it

Can't get any service or even contact them they keep for hrs waiting to talk to someone and this person is unable to help

The LG front load high efficiency washer is beautiful and appealing but buyer beware! Beneath the beauty is a host of trouble that's not worth it. Our new home that we purchased recently came with a washer that was manufactured a year ago. Shortly after we started using it, it started making loud noises and then stopped working. When we called LG customer service they brushed us off saying it was out of warranty. They recommended a third party to fix the washer and after over a month and $500 in parts and labor, they still don't seem to know what's wrong with the machine. To me, when you pay over $1k for a product there is an implicit expectation that it would last a couple years before breaking down. LG just absolved itself of any responsibility by saying the machine was manufactured over a year ago so too bad for us! At this point we are so frustrated that we might just abandon the repair and purchase another brand. Buyer beware! Check out the reviews before you make the mistake of purchasing this substandard product and get stuck with a lemon from a company that doesn't even care about you.

Very poor customer relations. I did not receive a wire rack with my microwave although the specs on the site said it is included. When I called, they said it is not included. They said I should have read the manual BEFORE I bought the item as it is mentioned in the manual rack is not included.! I have never heard something so ridiculous. Their specs list the wire rack being includes under features. They said that is just a feature but it is not included. To me this is false advertising and I will be checking with Consumer Affairs Department if they can list it under features but then say you need to read the manual to determine if it is actually included or not.

The main board has had to be replaced twice in two years. LG should be responsible for recycle costs

DO NOT, I repeat, DO NOT buy anything from LG unless you want to end up in tears.
I have purchased an expensive heat pump, 'top of the line', that didn't work properly from the get go. In the first 6 months, 6 repairs and none resolved the situation. The installer is trying to resolve it and so am I by calling LG and BBB - the calls are not proceeded, and the issue not resolved. The head of their technical service, Hassan Banat, denies replacement as it 'works now'. Reality is that it works for a few hours and then the compressor becomes so loud that the neighbours are complaining.

LG makes everyone look bad, the customer service calls me 'mam' so this adds to the insult.
I now have to go to the courts to address it.
Case number CNN ******* 60 35 70

I had to give this company a 1 star because they would not let me put in NO STARS.

Purchased a side by side LG Frig in February 2017 with the "NEW and ENHANCED" compressor. In February of 2017 we started to experience issues with cooling and freezing as in, we had neither.

We contacted the local authorized repair centre and, due to the volume of LG repairs they had, they were unable to perform a repair for 7 days. When the technician arrived he knew exactly what the issue was and proceeded to replace the compressor. That lasted about a week, when we started having issues again, though this time, we would have cooling and freezing for a few hours and then a thaw. For a few hours. The technician came back within a couple of days and checked for leaks, blew out the compressor line, just in case some debris had gotten in during the course of the first repair. Once again, within a few days we lost cooling, though this time it was intermittent. The frig would work the freezer would not, then the freezer would, then it would not. The local service company wrote off the unit and advised on June 4/21 that LG Canada had approved the Replacement Request for the frig. They provided us the information to contact LG Canada and advised that LG Canada would be in contact directly with us within a couple of days

Though I was frustrated before? This is where it really begins.

Took 8 days for LG to contact us.
We were advised that in order to take advantage of the rebate we had to buy another LG Frig. NOT my first choice but ok, your going to give me $100 towards a replacement, Perhaps I can live with that.
We bought the frig, submitted the paperwork and stared to wait the 8-12 weeks for the cheque.
Still waiting 35 weeks later. I contacted LG in October of 2021 and they admitted that they had a record for a cheque acceptance form, not only did they not have a record of our original request, they did not even know who we had been communicating with within Customer Service at LG Canada.

At this point, I have given up on seeing the cheque. So, they way I look at it, I will spend my time advising people to NOT buy their product.

Purchased a fridge from LG (through Best Buy) just under a year back. The fridge failed while still under warranty. While LG sent a company over to assess the issue and changed both the Compressor and both Evaporators - it STILL DID NOT WORK! My family and I have been "chasing" LG customer service for over 3 weeks to get the promised refund/store credit and have filed a complaint with the Better Business Bureau as a result of no refunds on a failed product. The LG Customer service is LAZY - they ask the customer to get in touch and do all the work. Haseeb and Ronald Calderon in Customer Service are VERY incompetent & extremely lazy. They play phone tag, don't put anything down on email and what should have been resolved in a few minutes, has been stretched over for over 3 weeks! They are a NIGHTMARE to deal with! I can't advise you enough to refrain from any LG products - if it fails, you're in BIG trouble as LG will simply refuse to help you! You will spend MANY hours talking with them over the phone but NOTHING gets done!

Purchased convection oven 02/21/16. Installed on 03/13/16.
Used over 5 or 6 times. On 04/21/16 I used oven. About an hour later I hear something pop in the kitchen. Couldn't figure out what it was. Next day I open oven door and inside glass on over door was shattered into thousands of pieces.

I call LG. They send repairman who comes to my house on 04/27. He takes picture of door and leaves. On 05/11 I call repair place. They are surprised LG hasn't called me. He advised LG said damage was 'cosmetic' and is only covered for one week under warranty.

I call LG and ask to speak to supervisor. Supervisor does best to get me off the phone. I tried to explain that this was not cosmetic but probably a flaw during manufacturing or transport. He kept saying cosmetic over and over.

I am trying our State Attorney General's office to get LG to pay for their defective equipment they sold me.

Just got a call from repair place advising me they would fix the problem for $200.00 which is about 22% of what I paid for the oven. I advised I would try to fix it myself.

Terrible customer service after sale. They do not stand by their products. Never trust LG.

After receiving my own defective monitor back from LG repairs (Whitby, Ontario, Canada), I checked the enclosed Return Merchandise Authorization form to find that the "Replacement Product Information" listed the serial number of this 'replacement model' as my own model serial number meaning, they opened the box I sent them and then re-packaged it and shipped it back to me without ever checking or repairing it. After my discovery, I contacted support to inform them of the error, I dealt with 'MikeP' in a chat window at the above noted URL. The following is the transcript of that chat... so that you understand just what kind of company you are really dealing with when you purchase and LG product;

-------------------------CHAT TRANSCRIPT------------------------
Time of chat: 7/5/2011 11:27:02 AM
Length of chat: 00:16:52
Your name: Paul Rosebush
Chatted with: MikeP

11:27 AM MikeP: Hello, Paul Rosebush. Can I help you with anything today?
11:27 AM Paul Rosebush: Hi again Mike, Just received the replacement monitor and it has the exact same problem, no power up. Why was this monitor not tested before it was shipped to me?
11:28 AM Paul Rosebush: Now I must wait another 4 hours for a RMA number, this is insanity
11:28 AM Paul Rosebush: I don't have time for this
11:29 AM MikeP: If you don't want to do a request you don't have too.
11:29 AM Paul Rosebush: and the alternative is?
11:30 AM MikeP: Keep the unit that you have.
11:31 AM Paul Rosebush: Are you serious, IT DOES NOT WORK!
11:31 AM MikeP: Then you will need to request another exchange.
11:32 AM Paul Rosebush: Oh, I get it... I'm angry for a good reason and you are condescending because?
11:32 AM MikeP: Sir you have two options.
11:32 AM MikeP: Request an exchange or keep the unit that you have.
11:32 AM MikeP: Not condescending. Following procedure.
11:33 AM Paul Rosebush: You suggested I 'keep' a defective product you shipped me, that's procedure?
11:33 AM MikeP: Then you will need to request another exchange.
11:34 AM Paul Rosebush: What guarantee do i get that you will actually send me a working unit?
11:34 AM MikeP: All units are tested prior to being sent out.
11:35 AM Paul Rosebush: So, between your shop and purolator, it died while not powered?
11:35 AM MikeP: Must have.
11:36 AM Paul Rosebush: I am having a hard time believing you actually work for LG
11:36 AM Paul Rosebush: That they would allow a staff member to talk to a client in this manner
11:37 AM MikeP: Head office
11:37 AM MikeP: 550 Matheson blvd east
11:37 AM MikeP: Mississauga.
11:37 AM MikeP: Yes I do.
11:37 AM Paul Rosebush: My attitude is justifiable, yours is astonishing
11:37 AM MikeP: If you would like a replacement unit you need to request an exchange online.
11:37 AM Paul Rosebush: I'm five minutes from that office, I shall pay a visit
11:38 AM MikeP: Same procedure for every customer.
11:38 AM Paul Rosebush: with a copy of this transcript
11:38 AM MikeP: No problem. And you will be adivsed to request an exchange online.
11:38 AM Paul Rosebush: Mike, before you decide to be a smart $#*!, you should be completely sure who you are talking to

11:40 AM Paul Rosebush: I intend to exchange, with another manufacturer, this transcript will not only be posted and made public, but I intend to follow through with whomever you answer to

11:42 AM MikeP: Sorry sir if you feel I'm being rude. I know that sometimes email doesn't show emotion. I apologize if this is coming off as rude. Should your product be defective the option you have is to request an exchange. The process however is online through the LG Repair Portal. Please visit this site at your convenience. Is there anything else I can do for you today?

11:43 AM MikeP: thank you sir, have a great day
11:43 AM Notice: MikeP exited session.

This transcript was delivered to you courtesy of Velaro, Inc.

----------------END CHAT TRANSCRIPT ---------------------------

Avoid LG products that plug in - Don't buy extended warranties, they're just a 'get rich quick' scheme set up by retailers who don't need to be convinced that your purchase is inferior to what they told you, they darn well know it is and intend to profit from it.