• Lenovo

Lenovo

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Overview

Lenovo has a rating of 1.7 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lenovo most frequently mention customer service, new computer, and next day problems. Lenovo ranks 213th among Laptops sites.

  • Service
    63
  • Value
    59
  • Shipping
    51
  • Returns
    47
  • Quality
    57
Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
23
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called customer service and they told me I need to pay for the repair as warranty expired 10 days ago.
How would you rate Lenovo?
Top Positive Review

“Yoga series notebooks”

Felas F.
1/6/24

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

Top Critical Review

“S Mode can't turn off”

Brian D.
1/27/24

Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.👎👎👎

Reviews (162)

Rating

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Reviews that mention popular keywords

customer service (47)
Thumbnail of user lindal3579
1 review
0 helpful votes
April 5th, 2023

I bought this PC in March of 2020. It arrived just 8 days before I was sent home to work when the pandemic was at it's worse. It's been a great computer except for one thing. In the last year it will kick me out, display a blue screen and a message that it's found a problem, is gathering information and will restart. There is nothing to do but wait, you can't stop it. This has been happening more often, sometimes 2-4 times in a day! This computer gets updated regularly so this blue screen of death should not be happening! For this reason I'm leaving a 3-star review.

Thumbnail of user rashmin
2 reviews
4 helpful votes
December 27th, 2019

Last two month before i have purchased a lenove laptop and this is working sometime not good.
Their laptop hang immediately but resolve after taken much more time. Other wise it is good.

Thumbnail of user pavelt10
2 reviews
1 helpful vote
May 7th, 2019

Realmente lenovo considero que es una marca muy generica la cual en mi pais es la mas comjn y la que mas recibo como tecnico en mis tiendas sus componentes son muy dificil de conseguir cuando se dañan

Thumbnail of user luiss75
4 reviews
9 helpful votes
June 13th, 2017

My first laptop was lenovo and I really liked it. The only problem was that as my model did not produce new drivers.

Thumbnail of user verdap
4 reviews
24 helpful votes
November 25th, 2014

I like lenovo products specially Laptops. But their price is so high. I disappointed about this.

Thumbnail of user malcolmr15
5 reviews
10 helpful votes
August 27th, 2014

I have bought a new lenovo A680 dual sim quad core processor android phone day before yesterday. Really it sounds good. In that phone all google apps have been pre installed and also, Facebook, twitter apps are also pre installed. The specifications of the phone is really nice. So, I would like to recommend you all to buy the lenovo company phones to enjoy the full usage.

Thumbnail of user pierrel17
4 reviews
14 helpful votes
December 3rd, 2014

I bought a product of them and I'm not desappointed. But I'm still wondering if I should by a tablet of this company...

Thumbnail of user jasonz3
6 reviews
7 helpful votes
October 12th, 2013

I purchased a laptop and mouse through Lenovo's website about a year ago.

The site was very confusing and difficult to navigate. I wasn't sure which computer I wanted so I did a lot of research. There were so many links on the site which brought up essentially the same computer, but with a minor modification such as a faster processor or more ram or in some cases, the same computer, same specs, different price.

When I actually ordered my computer I managed o get a decent discount, and it worked out at a reasonable price. The mouse I ordered at the same time came about a week earlier thn the computer which was a bit silly.

The computer ended up taking ages to come, and even longer than they'd estimated so I called them up, spoke to someone with very poor english, very difficult to understand, and was told to contact the delivery company (with whom I had a more pleasant experience, but couldn't Lenovo have contacted them for me?).

In the end I got my computer and I'm very satisfied with it.

In summary the website is far too confusing and could be simplified. Ordering system was good. Product is good. Customer service not so good.

13 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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