Legendstoyota

OK, nothing to gain here, but folks should consider. If the service department in not accountable, how likely is it that the sales department is doing shady things as well? A long post. This is about the service department. I chose Legends Toyota soon after they opened because my prior dealership's service department was deplorable. For many years Legends has done great work. One time they forgot to replace the oil filler cap, but no biggie.
Until my latest service, this past Friday. Just a routine oil change, tire rotation, and "multi-point inspection". Returned home. Short trip to town on Saturday. Drove to Valencia on Sunday and after business concluded tried to go home.
No joy. Turned the key. No buzzer, no dash lights, no nothing. Hmm, that's weird. Did I leave it in gear? No. Try again. Nothing. Pop the hood. Obviously electrical, start with the battery.
Positive terminal tight. Negative, lifted right off. OK, that's weird. Wait a minute, this battery doesn't look right. What the heck? Wait, the battery hold-down bracket is loose. Check, no, not loose, but both J-hooks completely detached, the bracket just resting on top.
Fortunately, I carry a tool kit. Tighten the negative terminal to the post. Re-attach the bracket. Car starts up. Good to go!
Monday, visit the service department. Ask for explanations. Get nothing but denials and refusal to accept responsibility.
They claim it was the same battery they installed in 2019 (yes, I did have a new battery installed then). The difference is that that battery was a zero maintenance battery with the fish-eye lens for checking condition. The battery in my vehicle now (today) does not. They further claim they would not remove the battery for the service I had done. But, they say, you had a major service (wheel bearing and rear diff replacement) in Oct (true), where the battery would have been removed. Well, in Nov, I did a 1500+ mile trip (one way) and always do pre-travel check. Oil, radiator, washer fluid, battery, tire pressure, leaks, that sort of thing. I would have noticed a loose terminal and unsecured battery. And the checks I made in Dec for the return trip, same thing.
So, bottom line. They are calling me a liar. Something clearly happened. I think someone "traded" batteries in the service department. I don't know who, or why.
But I do know that IF I return there, I will do my own multi-point inspection before I leave their garage. Something I never felt compelled to do before this incident.
Draw your own conclusions, and caveat emptor.