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Leesa has a rating of 4.3 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Leesa most frequently mention customer service, new mattress, and sapira hybrid. Leesa ranks 4th among Mattress sites.
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378 reviews
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I like the bed, and my boyfriend likes the bed a lot better than my other bed (of course not as much as his own) i will say only thing preventing it from being 5 stars is that for the hybrid you can feel the springs super easily on the sides. But not when your sleeping which is nice. Plus you a little bit of bounce, little softer that most i was expected the mattress to come more firm but im happy with it either way
Offered a discount ($25) for 'signing up' only to be told after the fact (making a $600 purchase) that it didn't apply. Site also have a delivery estimate if I 'ordered in the next 1 hour and 50 min' … it appears this was also bogus. Overall, left feel bad about this purchase.
I like the bed, and my boyfriend likes the bed a lot better than my other bed (of course not as much as his own) i will say only thing preventing it from being 5 stars is that for the hybrid you can feel the springs super easily on the sides. But not when your sleeping which is nice. Plus you a little bit of bounce, little softer that most i was expected the mattress to come more firm but im happy with it either way
quick, easy and right to the point
I chose leesa because i was looking around for a mattress originally looked at the Nectur saw lots of reviews about it sinking and how it’s not a good company and how the beds are cheaply made and not to last. Then went to reddit and say someone say something about a leesa looked into leesa and reviews and had much leas negative reviews than the nectar (which you really had to dig for the actual nectur reviews which sketched me out)
I got my new Leesa Legend hybrid mattress today. I am very impressed with the quality and initial impressions. I was worried a bit about odor but there is none to speak of, and the mattress finish and fabric is very high in quality. I chose to have the white glove delivery and setup service. The guys had some problems putting the foundation together; initially they told me it wouldn't work in my bed frame. Thankfully I had done my homework and was able to help them figure it out. Still, it should have been easier.
Solid online reviews, had the chance to try one out in a West Elm store, Wirecutter recommendations.
Pillow and mattress were on 2 different shipments and wasn't made aware until I called. Wish this was made more apparent in the online order up front. You get a shipping notice for the pillows thinking that's when the mattress will be delivered too since you didn't get a notification for the mattress. But that wasn't the case. This makes timing for when to remove you old mattress and put the new mattress on your bed frame difficult to plan accordingly.
pillow and mattress were on 2 different shipments and wasn't made aware until I called. Wish this was made more apparent in the online order up front. You get a shipping notice for the pillows thinking that's when the mattress will be delivered too since you didn't get a notification for the mattress. But that wasn't the case. This makes timing for when to remove you old mattress and put the new mattress on your bed frame difficult to plan accordingly.
Past customer. I liked the mattress I had before and wanted to continue to try using the same brand / type.
It's very comfortable for me. Not too fluffy or too firm. Just perfect. The only bad thing was that it took 2 more days to be delivered - maybe because I added the mattress protector too.
I chose because I slept in an apartment where the mattress was Leesa.
Easy and straightforward to use, in terms of ordering. A couple of days later, we received a shipping notice with a projected delivery date. When the date came, all that arrived was the free pillows that come with the mattress. I called Leesa to inquire about the status of the mattress, and they were quick to explain that it was shipped separately, and gave me an anticipated delivery date for that for 5-7 days later. While we are okay with that, it would have been helpful for this to be explained clearly in the original shipping notice.
Review in mattress shopping website.
Previous customer reviews
I received several emails trying to sell me a Leesa mattress after I bought one and before it had shipped. This had the effect of making it seem like Leesa was not acknowledging my order.
After that mildly disturbing period, all was well when the mattress arrived. It is beautiful, and I love that it was made in the USA and did not come with excessive packaging.
NYTimes Wirecutter recommendation (and discount).
I had my first nights sleep on my new Leesa Sapira Hybrid king mattress and was very satisfied with the experience. It was comfortable and was firm. The only problem was in getting it onto the frame. It was difficult for my husband and I to handle. Two strong males are necessary not one and a not so strong female.
I thought I was supposed to get two queen/king pillows with this order as it displayed at check-out but I did not.
Advertising review.
You have my money already. Why does this have to be 50 characters
I placed an order and waited for shipping information. I received an email from Sitejabber asking me to verify receipt of my order prior to receipt of shipping information. I went to Leesa's website to check my order. The website isn't set up to allow tracking of existing orders but I was able to email customer service. Received prompt response. Facility had been damaged by tornado, shipping is delayed, should ship in a bit. Delay is understandable. All is okay. It might have been nice to get an email blast about the problem.
I purchased without using a discount code because I couldn't figure out where to put it in on the mobile site.:(
The shipping was great, the instructions were easy to follow, and the mattress is great, I'm just bummed I couldn't give credit to the podcast that inspired me to purchase.
Hearing it advertised on Earwolf podcasts (Off Book, ComedyBangBang, Neighborhood Listen), Wirecutter review.
I purchased without using a discount code because I couldn't figure out where to put it in on the mobile site. :(
Answered questions was informative quick and easy
The delivery was on time as promised. Very fast service.
Was recommended by a family member.yes
Was recommended by a family member.
I'm a 4"9" 74 year old woman. The mattress and foundation were delivered to my front door. I pushed both to my bedroom and in 15 minutes it was ready to sleep on.
Recommendation from fruend
Leesa and FedEx couldn't seem to agree on who had cancelled or been unable to deliver my package. Neither then seemed to know that it had actually arrived.
Because we have their mattress and wanted a protector that wasn't too deep as most brands seem to be.
The platform for the mattress came on time however, it was missing the four pins needed for assembly.
Recommended by a family member
FedEx dates keep changing and the mattress arrive 3-4 days later than first estimates.
Matress appears to be fine. Will be trying it out for 100 days.
Relative recommendation
Best, most "alive" mattress I've ever slept on. We have been having the most fantastic sleep of our lives. We have had it for over a year now and we still love it. No more backaches! Great quality, fast delivery, fantastic value. Get one!
I live on the second floor of an apartment complex and the idea of getting a full on California King up the stairs was terrifying. The box wasn't that bad and it was super easy to unbox and set up on my adjustable base bed. The directions were right on the inside of the box!
Gain trust and grow your business with customer reviews.
At Leesa, we strive to be better in all we do. From designing and manufacturing premium sleep products to donating new mattresses to families in need through our nonprofit partners, we work every day to be a positive force in the world — because everyone deserves better sleep.
Our mattresses are meticulously designed and made in America with the highest quality materials. They’re expertly crafted for exceptional comfort and support. Our 30-plus years of hands-on industry knowledge informs every one of our products, at every price point. You’ll find all you need for a better night’s sleep at Leesa.
Your purchase fuels our purpose. Because of you, we are able to partner with local and national giving partners to provide beds for their communities. When you purchase a Leesa mattress, you are pursuing better sleep for yourself as well as others.
