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LED Factory Mart has a rating of 4.1 stars from 682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and easy installation. LED Factory Mart ranks 19th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
814 reviews
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Installation of the side mirror turn signal light was pretty easy and it looks so much better with the smoked lens and bright turn signal.
Looked good
Looks good on my truck. Only the installation of the rubber is a very difficult took me and my friend hours to fit perfectly without any gap.
Refer from a friend
Dear Jeff,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
Makes my Tacoma stand out and great safety feature being more visible. Easy install and took only 20 mins.
Good service and products. Highly recommend.
Dear Carlos,
Thank you for sharing your experience with the product! We're thrilled to hear that it made your Tacoma stand out and improved safety by making you more visible. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Worst packing and poorest quality box with NO padding to protect fragile poor quality vinyl vent window shades. Received them on April 17th and they were severely damaged due 100% to ooor packing of shades.
Have contacted them company Led Factory Mart x6 or more times with picture evidence of bent up box and broken shade. So far company has not responded to my request for replacement blinds or refund which I would prefer. This is not right and I have bought other items from them by mail.
Dear Robert,
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced with your recent order of vinyl vent window shades.
In order to assist you further and expedite the resolution process, could you please provide us with your order number or any other relevant information that would help us identify your purchase? This will enable us to locate your order in our system and take appropriate action to address the damaged items.
Once we have the necessary information, we will promptly arrange for a replacement or issue a refund, whichever you prefer. Our goal is to ensure your complete satisfaction with your purchase from Led Factory Mart.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
Order was delivered to the wrong address. I did not feel really supported in rectifying the situation
Dear Benjamin,
Thanks for your feedback and we apologize for this unhappy expereience. We are glad to inform you that we have already taken steps to resolve this matter via email. If you need any further assistance, please feel free to contact support@ledfactorymart.com.We're always happy to assist in any way that we can.
Great experience with this company the overall product was great they had a quality issue with the first one so it took a bit longer than expected but it was well worth the wait
Stumbled upon them and had good reviews so I have them a shot
Dear Brian,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Bought a product that had a 1year warranty when I let you guys know it was defective. And was told I would have to pay another $40 dollars to do a warranty exchange. But yet it's plastered all over the led site that there is free shipping in
Just wanted a warranty replacement at no charge to the customer. Had I would have know I would have to pay for shipping on a replacement I would have shopped local and saved myself the headache and hassle it has been to do a warranty exchange. Definitely will telling my jeeping family (74589 members in one of my groups) doubtful any of them will shop with led factory anymore
Dear Tyler,
Thank you for bringing this matter to our attention, and we apologize for any confusion or inconvenience you've experienced regarding your warranty exchange.
We want to clarify our warranty policy to ensure transparency and customer satisfaction. Our lights have a two-year warranty.
Regarding shipping fees for replacements: if your order is within 3 months of delivery, we will cover the shipping costs for standard postal delivery. Should you prefer to upgrade to express shipping, or if your order is over 3 months post-delivery, shipping costs will be your responsibility.
Please check the details:
https://www.ledfactorymart.com/pages/warranty-service
We understand your frustration, and we value your loyalty as a customer. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your understanding and continued support.
Return customer
Company does not stand behind their product. They claim to have a return policy, but do not honor it. I have tried for weeks to get a refund on my order and their return department (aka David M) keeps dragging out the process. They were more expensive than other places and their customer service is nonexistent.
Tip for consumers:
Stay away from LED factory mart.
Products used:
No product
Dear Ben,
We sincerely apologize for the inconvenience and frustration you've experienced regarding your refund request. This is not the level of service we strive to provide, and we understand your disappointment.
We take customer feedback seriously and are committed to resolving this issue promptly. We will investigate the delay in processing your refund and take immediate steps to address it. Rest assured, your concerns have been escalated to our management team for further review.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
This is the second set of crash bar lights I've ordered for my bike and I love them. Great quality and are super bright. Just one of those little details that make a big difference.
I saw an add online one day and saw the good reviews. Didn’t see many other options for the style I was wanting and there was a lack of quality on the other brands I noticed.
Dear Austin,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product/service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products and services to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
The product and quality is good.
The installation instructions were very poor.
No instructions whatsoever on how to install the raptor lights. I had to rely on YouTube videos from other reputable suppliers.
Dear Daniel,
Thank you for your feedback regarding the installation instructions for our raptor lights. We're pleased to hear that you found the product quality to be good.
We apologize for any inconvenience caused by the poor quality of the initial installation instructions. We have taken your feedback seriously and have since sent you detailed installation instructions via email. Additionally, we have made improvements to the instructions to ensure a smoother installation process for future customers.
If you encounter any difficulties or have any questions during the installation process, please don't hesitate to reach out to us for assistance. Our team is here to help, and we want to ensure that you have a positive experience with our products.
Love your products but wish you would provide good installation instructions. When I emailed for assistance I was provided a link to a video which was actually for one of your competitors. That is not a good look but I shouldn't have to tell you that
Previous customer with a good experience
Dear Jim,
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for the oversight and any frustration it may have caused. Providing accurate and helpful installation instructions is very important to us, and we regret that we fell short in this instance. We are currently reviewing our resources to ensure this doesn't happen again.
In the meantime, if you need any further assistance, please reach out directly, and we'll make sure to provide you with the correct support. Your satisfaction is our priority, and we appreciate your understanding.
Not everything needed included, especially instructions. Service is slow and incomplete to reply. Slightly disappointed on so many levels
Dear David,
We apologize for this experience. We sent the installation Instruction and install video via email. Please check your email inbox and any other questions please feel free to contact us. Our email service tiem is Sun. To Thurs.: 8:00 pm - 5:00 am EST, due to time difference, we will reply you in 24 hours on working day.
Only problem was it took almost a month to receive my order since it shipped from China
Had never seen this product
Dear Kurt,
Sorry to make you unhappy for the shipping. We will actively improve our shipping service. We hold multiple warehouses across the globe including the USA, Europe & Hong Kong. Domestic orders are always shipped from our SoCal, USA warehouse for the fastest delivery times but rare exceptions may occur based on quality control or stock shortage - because of which we may have to ship from a different warehouse.
Easy. Very simple process
Had never seen this product
Only headlights had instructions, taillights were easy but some instructions for fog lights would be nice.
Dear Noe,
We apologize for making you concern. We have sent the fog light installation instruction to you by email. Please check your email inbox to find it. Any questions please feel free to contact us.
Thank you so much for yur support!
Arrived on time and it fit perfect and good price I recommend to friends
Dear lasaro,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Looks so much better than original light. Break light is brighter and safer also the normal is a lot brighter than OEM light. Highly recommend this light for 3rd gen tacoma.
I like the light and good price
Dear Biak,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
I placed an order for bed lights for my Tacoma. I did receive them, packaged very well and installation was simple. I'm very happy overall. I was surprised at how long the item took to get to me, I was also a bit concerned after I placed the order and the lack of additional communication from the company.
Saw on social media and ordering was simple, overall very good experience with the company. I would order again.
Dear Anthony,
Thank you so much for your support! And we apologize for any inconvenience. We will actively improve our service.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
The purchase was for my Brother in law. He is pleased with the lights.
You had the lights required for my Brother in laws bike.
Dear Sandra,
We greatly appreciate your feedback. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
Fast and easy and hassle free. I will defiantly order products from them again.
Pricing and reviews
Dear Robert,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
Excellent product and great customer service from start to finish
Dear Aaron,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
Fast easy install looks awesome on my 2017 4 Runner thanks for the fast easy service
Used them before and service was good the Raptor lights in white smoked looks great plus the white matched my white truck awesome love the look
Dear charlie,
Thank you for your positive feedback! We're thrilled to hear that you're pleased with the white smoked Raptor lights and how well they match your white truck. It's great to know that you love the look and have had good experiences with our service.
If you need any further assistance, feel free to reach out. Enjoy your new lights!
Lights look great like they are factory. I had to watch a few other installs on YouTube because the fuse #21 the instructions said use I did not have a fuse there. Ended us using the 360 camera fuse.
Flush look with grill.
Dear James,
We greatly appreciate your feedback. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
The flag decals were crap! Ordered 2 sets and had to throw them away because they wouldn't apply smooth.
Good price. You get what you pay for! Won’t do that again.
Super easy. Free shipping! Can't go wrong!
My friend recommended it.
Nice product.
Real nice set up things you would normally have to order. Everything camr in one piece.
I've ordered before an looked again
Dear Antoine,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Son buena luces, me gustan en especial en la noche iluminan bien
Dear Olman,
Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide exceptional service and it is always rewarding to hear that our efforts are appreciated. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your feedback. We truly value your business and are grateful for your support.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Zachary,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with us. Your kind words motivate and inspire us to continue delivering great service. Thank you for choosing our company and we look forward to serving you again soon!