LeatherUpReviews 29,913

This company has a wide variety of Biker items, chaps, patches, helmets, boots, and so on and the QUALITY is very good. I had my chaps break at a seem and they took them back and repaired them and made the seems stronger - it was great!
Their customer service people are nice to work with and willing to help with a problem or guide you to the right product you are looking for!

The site is $#*!, the people MAGDA is awful to deal with. Have purchased 5 time from them every time I get the wrong item damaged, defective, or something, last straw was a set of driving lights for my road glide kuryakyn 5007 got them with only half of the parts there was on sale at 50% off according to their advertisements, goggle search kuryakyn driving lights 5007. And this is what ya get

50% Off Kuryakyn - Leather Up.com
www.leatherup.com/Kuryakyn
4.7 rating for leather up.com
Over 50,000 Parts and Accessories Free Shipping and Lowest Prices
Motorcycle Boots
- Motorcycle Saddlebags
- Motorcycle Jackets
- Motorcycle Vests

NOW they refuse to honor their ad of sales. Asked about it they responded with can you prove it I sent links page prints everything I could find to show them, and all I get is Magda saying I'm a liar, made a complaint to BBB, lo and behold their NOT a member of the BBB.

Finally got parts from kuryakyn and got them installed cs at kuryakyn stated they are NOT authorized dealer they buy out bankrupt companies and so forth and sell here and on FLEABAY!

Never never Will deal with them again!

Never again! Ordered a women's rain suit, size medium. More like an XXL! Returned it for a small size. They were "backordered" on every size S, in every color. So they refunded my money. Only the money for the suit. So I'm out the initial shipping cost plus the $17 it cost to ship back. I offered to buy something else if they would wave the shipping cost. Nope, nothing they can do. What a rip off. I will never advise anyone to order from this place.

Awful experience. Ordered a helmet for my husband for Father's Day, paid expedited shipping to get it in time. Ordered a size L (which, according to their sizing chart is what he needed) and it was WAY too small when it arrived. Ok, it happens. I made an exchange (which, mind you, I had to pay for the return shipping, to the tune of $18) for an XL thinking the brand ran small. Surprise, the XL is also too small. I contacted customer service and was first told that I was measuring wrong. I know I wasn't, so I asked them to walk me through it and I was right. Was then told "I don't know why, our size charts are correct". WRONG.

I asked for a refund of the return shipping for both times and was only told they "don't refund shipping". So here I am with no helmet, and $50 worth of shipping down the drain. Stay far, far away.

Wish I had found these reviews earlier. I dealt with Leatherup.ca, not. Com but all the same problems. I order a size up like they said. When it arrived I was swimming in it, so shipped it back (at my expense obviously). A month goes by and I received nothing so we called. Told it's on back order and we will receive in 2 weeks. 6 more weeks go by (jacket is now listed on site as discontinued) and still had not heard anything. So another phone call and told it's still on back order (somehow you can have a discontinued item on backorder?!). It's now been 4 months since the initial purchase, no jacket, no apologies, nothing.

Really like the prices and the style, but it's really not worth the hassle. Have requested a refund... hopefully that's not on backorder for 4 months.

Update: they issued a partial refund. The email stated they were refunding 3 dollars less than paid. When questioned they informed us that they do not refund VAT. Funny, I live in Canada and not the UK: we don't have VAT nor was it listed as an itemized amount on the bill. Furthermore, all HST paid is fully refundable.

Fast forward to when we actually received the credit and it is a further 17 dollars less then the stated email amount and they are no longer responding to emails. Going to go the credit card chargeback route.

What a scummy piece of $#*! company. AVOID LIKE THE PLAGUE.

I orderd a pair of leather racing pants one size larger as advised by them.
They were at least 2 sizes too small & when I returned them they made me pay shipping & offered no apology for sending out gear that is not anywhere near to the stated size!
Then when I phoned the "Customer Service" in Las Vegas I was just met by rude & surly people with huge attitude problems.
Steer clear of these people, they DO NOT have your best interests as a priority!

I WISH I HAD READ THESE REVIEWS BEFORE ORDERING THIS LAST TIME! I NOW KNOW THAT AS LONG AS YOUR ORDER IS OKAY, YOU'RE OKAY. BUT, HEAVEN HELP YOU IF YOUR ORDER IS WRONG IN ANY WAY, BECAUSE, AS ALL THE OTHER FOLKS HAVE STATED, CUSTOMER SERVICE IS NON EXISTENT. BASICALLY, IT JUST SOME PEOPLE PAID TO ANSWER THE PHONE AND GIVE YOU A HARD TIME. AND THEY WILL NEVER ADMIT THAT THE ISSUE IS FROM THEIR END. ON NO. IT'S ALL YOUR FAULT AND YOU MUST PAY FOR RETURN SHIPPING YOURSELF! AND NOW I KNOW, THAT WHEN I DO SEND BACK 2 PAIRS OF CHAPS THAT "I DID NOT ORDER", I WILL HAVE A HARD TIME GETTING A REFUND. THANKS FOR NOTHING, LEATHER.UP

I ordered a bluetooth motorcycle helmet from this site. When i arrived I was clearly a cheap knock off that did not even work as promised. The volume knob was inop and the wind noise was so loud that it made my ears ring. I sent it back at my own expensive and they refused to refund my money because I wore it.?
What was I supposed to do with it keep it as a paper weight? They claim EASY RETURNS but don't believe them. The only thing easy with them is how the rob you of your money! Stay away.

I ordered a xelement helmet from leatherup and ordered the wrong size (Large) I opened my package and as any normal person removed plastic but left the tag on and tried it on to see if it was snug. It wasn't. Saw that I could exchange for a Medium and had to pay the shipping back to the warehouse. 2 weeks go by no word, not even an email saying F*#%% you. I had to call to ask what happened and they were like, "yeah since you took the cover off we cant re-sell it so your on your own!" I was shocked! No other company treats customers this way! I was not even looking for money back just same helmet, different size! Then also had the balls to say I used it and it had scuffs on it! WTF?! Thats biggest lie ever! I never even rode with it! Repacked it as soon as I realized it didnt fit! Also to wear a helmet too large would be a hazard to ride with not to mention they never got back to me about my return until I had to do it, so was helmetless for 2 weeks! They have good products but if they can make money back from their returns your screwed. Now I have a useless helmet and they don't care! So if you do order from this crappy company make sure to know your size and that you won't get anything for returns, god only know what they would say if I asked for $ back! They lost a reordering customer and referrals since they can't make money off "used" equipment! Smh

*CAUTION* REVIEW CENSORSHIP! I've ordered a few times from Leatherup.com and the sizing can be finicky. They have some good deals, BUT DO NOT TRUST THEIR REVIEWS! If you notice, almost all their products are 4 or 5 stars. Seem fishy? It is! I bought a jacket that was very poorly designed and made yet it was flawless according to reviews. So I did my homework and found that others had left negative reviews that never got posted. I tried to post and gave it 2 weeks, same story - never posted. DO NOT TRUST! Return shipping is a pain too, charged restocking fees.

Some time ago I ordered a pair of motorcycle boots from leatherup. When I received the boots I noticed that the workmanship on the heels was sub-par. Apparently they use some type of grinding equipment to shape the heels and it wasn't nearly as well done as I expected it to be. (they were fairly rough)

I decided to go ahead and keep the boots to save the hassle of returning them. After wearing the boots for a period of time I noted that they were causing heel pain. I checked them over to find that the nails used to attach the heels were not properly set and were actually poking through the leather heel rest.

As the boots were not returnable as I had worn them for a short period at this point, I fixed the protuding nails myself. A short time later I noted that the material used to stiffen the portion that surrounds my heel began to deteriorate causing the heel portion to break down and lose shape.

I am not hard on my footwear and was, at this point, VERY dissatisfied with my purchase. I decided to do a factual review of my experience with those boots via Leatherup's website.

Leatherup rejected my review and when questioned about the rejection - advised that they have a merchandise return policy if customers aren't satisfied. Of course the merchandise has to be in "new", resellable condition to use the return process.

DO NOT go by the reviews of products posted on their website. They obviously only post positive reviews and reject any that are negative.