Ordered grow lights Feb 10/2023. Charged to my credit card Feb 11/2023. Received an invoice via email and charge appeared on credit card. Shipping says ordered Placed. Shipping not changed since day of order. Have emailed company but no response. Does not appear Lazy Panda has a phone number. It is now Feb 28,2023. Obviously I would like to receive the lights or a refund but after 18 days and no communication from Lazy Panda, I guess I'm out $533.00.
Even better than I hoped for and it actually showed up on time!
As a bonus not controlled at all by this, it's a fathers day gift for my dad and I wood burned a box to keep all his smoke stuff in and the vape still inside it's box, fits perfectly in said wood box!
I've been looking for an authentic space case for months and finally found one on lazy panda. Shipped the next day and arrived with careful packaging to protect the purchase. Very happy with my order and the customer service!
Upon receiving the package, the box seemed to be in good condition leading to my idea that the product had arrived safely but I was very mistaken as the contents in the box were shattered to pieces. The packing that kept the glass in position was just barely enough to keep the glass in position but as for protection it did not do the job. Unsatisfied.
I experienced awful customer service from others websites and finally found this one. Truly amazing people behind this company. If I could give 6 stars I would. Seriously thank you guys for everything.
Just received my first piece from Lazy Panda and it's exactly what I wanted! Wait time was short and customer service was great. Definitely ordering again
Decided on a whim to order the Hello Kitty bong because it was cute and I had birthday money. Arrived basically next day (I had ordered it on Sunday it arrived Tuesday morning), well packed, discrete, and lovely. Bong is a big hit and I have told several friends where to purchase one. Thank you again for everything!
I was given a discount for an item that had been opened but still new, they gave me a choice which I appreciated. They communicated ongoing and my delivery was fast. Very satisfied.
First when you shop they say buy this before an definite hours if you want to recived it tommorow that fine but whe are 3 day later and my package still in ON so im a bit mad... Lets see for the quality of the item later
We wish we could control the punctuality of the postal services at all times.
Top notch service, great selection of products, and prices are fair! I received my order on time(even with the postal strike)and everything arrived safe and sound with my order packed with bubble wrap and packed very securely. Tks Lazy Panda! I will definitely be ordering from you in the future.
Customer never knows when it's a good time to buy as prices fluxuate from day to day. Had to cancel original order just to change shipping address which put $120 in funds on hold instead of just $60, for four days. To top it off, the colour of the blue vape is false advertising and unfortunately was the deciding factor in who I bought from, not knowing that the colour in the picture wouldn't be it's true colour. It's shown as a beautiful dark navy blue, what you get is light metallic blue/sliver.
Hi, this is the owner of the site.
First off, we appreciate reviews of all sorts, that's how we continuously get better with every aspect in this game. I'm looked into the fund holding issue with my staff, due to our records, Mr buyer you put in a wrong shipping address in the first place through PayPal, however my staff reimbursed you within 4 hours on PayPal, fund was instantly put back to mr buyers PayPal, we have everything for proofs and we are happy to post it all to a defend a dishonest review regarding my shop.
Another issue regarding the different blue color of the SMOK M17 Vape pen, we are a SMOK authorized retailer, which means we only carry original factory products as advertised, the official picture of the blue M17 on the official SMOK site is the EXACT same picture we use on lazy panda, buyers and viewers can easily find out the legitimacy on that, however we do believe we have some very good prices, that's why some people choose to deal with us. Thanks, have a good day.
Had a little issue with the money transfer but the team was very kind to me and had great communication. The products speak for themselves the prices are excellent
One of the best customer service I ever had. You could never go wrong with this guy and he's awesome, he'll help you with what you need and what you want. I recommend this guy, I would give him 10 stars if I could
Good communication to resolve a small delay,
Great price and awesome quality product. I'm very happy and thank you again
Second time buying from Lazy Panda and it was a great experience. Efficient communication making my order and check out was easy. I'll be returning customer for long time.
Very helpful and accommodating to me with my order. I ran into a situation with my orders, and they helped me promptly! Will be doing business with them in the future. Thanks again!
Thanks for the great service. I had questions about the products i was going to buy and they were answered promptly. When i received it the quality was far better than i expected. Thank you.
Ordered one of the Lazy Panda's products, they immediately got back to me, made sure that I ordered the right product before processing the payment and shipped Internationally.
I loved my experience with them very nice company and I was lucky that they had 1 bong I wanted for a long time with this badass rainbow glass
Overview
Lazy Panda Canada has a rating of 4.4 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lazy Panda Canada most frequently mention and customer service. Lazy Panda Canada ranks 19th among Ecigarettes sites.
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- Calgary, Alberta, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelvin R,
We send out hundred of bongs internationally every month, rarely anyone get a broken product, I confirmed with my employee, your order was packaged no different and I'm confident she packaged it good, sometimes when the packages get stucked at the customs for quite a while, we have encountered different experiences, however in your case, we checked the tracking, it was all smooth...
On top of that, my employee replied to your email within 10 minutes, but you resorted to this instead of checking your emails, now the compensation isn't on the table no more, take care.
Owner of Lazy Panda