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Latex-mattresses-4us.co.uk Reviews Summary
The company demonstrates a commitment to product quality, as evidenced by positive experiences with mattress replacements under warranty. However, a significant concern arises from customer service issues, particularly regarding delayed responses and unfulfilled promises of follow-up communication. While some customers appreciate the product reliability, the recurring issue of mattress sinking and the lack of adequate support have led to frustration and disappointment. Overall, while the company offers quality products, its customer service approach requires improvement to enhance customer satisfaction and address ongoing concerns effectively.
This summary is generated by AI, based on text from customer reviews
This is my second mattress from latex-mattresses-4us.co.uk/ that is sinking. Martin replaced the first without a problem under the 10 year guarantee.
Same problem with the second mattress and. Is my calls and emails are being ignored. Promises to call back but never does. The mattress was expensive and am bitterly disappointed. My back is killing me!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members