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LastMinuteTravel has a rating of 1.4 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LastMinuteTravel most frequently mention credit card, customer service, and phone call problems. LastMinuteTravel ranks 12th among Cruises sites.
No positive highlights yet
I used LMT to book a room due to fatigue. Got to the hotel, reservations were complete. Checked my Credit Card today and there is the $70 what ever charge from LMT and a $5 charge from the hotel? Not too sure what this is about yet as the transaction is still "pending". Receipt from hotel the next morning showed $68 and some change. After seeing this I am skeptical. I made a reservation for my boss thru LMT for the 21st! Hope it turns out ok!
Got to the hotel and the clerk confirmed my reservation, however, when she tried to charge LastMinute's credit card, it declined. So I had to pay an even higher amount out of pocket. They suck‼
Beware of "standard" v "accessible" rooms. Even if you pay for the standard you may end up with an accessible room with no compensation from this booking site. The hotel was apologetic and upgraded us for the next day, but the booking site offered nothing other than a phone call, which I had already done. Operator was very nice, but I advise booking through the hotel; using this site only means you get to pay in advance and don't know what you will get.
We purchased airfare & all inclusive hotel lodgings for 5 nights in Costa Rica. LMT assured us all fees were included - but we were charged extra fees. Complaint to LMT went unanswered.
I purchased an airfare and rental car package. When I checked in at Hertz I was told there would be a $102.00 fee at the return. I feel that this should have been included in the package. This was not a special fee and in reality probably changed my purchasing decision. The $50.00 bagage fees and $102.00 rental charge turned the $650.00 price into $800.00. The good deal goes away quickly with these add-on's. My choice for the additional bag ($25 each way) however, $15 /day add-on for the car should be worked into the quoted price by the companies. Not check the fine print and give me the money later.
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