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Laptop Frog

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Lithuania
1 review
5 helpful votes
Follow Mantra K.
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Easy to order
March 18, 2021

Easy to order on their website, also item arrived on time and was boxed well, besides quality of the items was well worth money I paid. Very pleased with every aspect of my order & for sure would highly recommend them, already did to my friends.

Date of experience: March 18, 2021
Lithuania
1 review
6 helpful votes
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Thank you smol but good
December 24, 2020

My old graphic card fans had vibration so ordered graphic card fans at laptopfrog.com shop, reason i bought at this shop was price lower than eBay, did not expected much, yet got surprised when they send order with ups delivery service, items arrived fast and got discount for next purchase. I'm happy to be first one to review this small online shop. Thank you guys

Date of experience: December 23, 2020
Lithuania
1 review
6 helpful votes
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Has been incredibly helpful
February 16, 2021

I recently bought a laptop fan from this site. I've been contacted from Thomas, which I think is their sales manager. He has been incredibly helpful, giving all the info I needed. They even added a thermo pasta which wasn't listed on their site!
Shipment was pretty quick and package was delivered in advance and without any sign of damage.
Excellent experience, would definitely recommend.

Date of experience: February 15, 2021
Netherlands
1 review
7 helpful votes
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Replacement battery
March 23, 2021

I ordered a hard-to-find replacement battery pack for my Acer branded laptop. The photo shows how swollen the old battery pack had become!

The replacement battery pack was dispatched quickly and, although it was slightly delayed in the Christmas post, the Laptopfrog.com responded quickly to my query about it. The battery arrived in perfect condition, having been very well wrapped (with bubble wrap, foam in a cardboard box, all inside a large envelope). My personal advice would be to make sure you contact support (provide with needed part serial number) to ask for the right variant for your laptop, so that all the screw holes are in the correct places. The battery charged up nicely and the laptop is as good as new now.

Date of experience: March 23, 2021
laptopfrog .. Laptop Frog Rep
over a year old

Hello,

Dear Eliott,
Shipping during pandemic might extend to additional 4 to 7 days. More about delivery time - https://www.laptopfrog.com/shipping-and-delivery/

Best Regards,
Laptopfrog

GB
2 reviews
4 helpful votes
Follow Markus K.
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The customer service always responded quickly and competent. The search options have been extended for me so that I could easily order needed model cooler I was looking for.
The order was prepared and shipped within the announced period and arrived in perfect condition well protected in its packaging.
Replaced cpu cooler and the laptop ready for gaming again.

Date of experience: March 20, 2021
Finland
1 review
0 helpful votes
Follow Kalle S.
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The seller sends only half of the ordered, taxes things, makes uncovered promises and deceives. Does not recommend the seller
Seller have promised full refund on last year now is over 3 months and nothing!

Date of experience: March 17, 2021
laptopfrog .. Laptop Frog Rep
over a year old

Dear Mr. Kalle Saar,
You made eBay order total price US $23.58 with Free Economy international Shipping for Hinges "Predator Nitro 5 AN515 42 41 AN5
AN515-53 Cover Case Hinges AP211000700"(https://www.screencast.com/t/sHBQiURP), which You received (https://www.screencast.com/t/4Spz7a5AWk6);
In eBay messages You claimed - "On your selling description information you are selling the case covers and hinges, why I get only
The hinges?." (https://www.screencast.com/t/RXA1a15zA), yet You have placed order only for hinges, please review eBay order number: 12-06100-28644
And payment Transaction ID: 5LN97162CN142144U details (https://www.screencast.com/t/McTCVQwgFO).
Import customs taxes are buyers responsibility - https://pages.ebay.com/taxes/.
After response we received negative feedback from You in same way like here, for this reason we suggested to revise feedback and beyond that during eBay buyer protection time You did not take any further action - to receive refund or return item. For three month's You kept item and only after that time You opened not received item case which was closed by eBay because item was delivered (https://www.screencast.com/t/8x9g1TRw).
Let's hope this situation is just a misunderstanding. For this reason we already informed eBay support about Your actions regarding this item and we suggest You to try contact eBay support for information about full refund and how to open item return case.

Colorado
1 review
0 helpful votes
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Replace old fan
April 27, 2021

My noisy fan in my HP laptop was annoying and then I got the message that the fan was no longer cooling properly. I researched having a computer store do a replacement and found it would take a week or more and cost was over $100, maybe. I watched a YouTube video on replacing a fan in a laptop and decided I would try. It is not the easiest process but if you are careful, and I was, it is not that hard. After putting it all back together and starting the laptop up it has been running quiet and smooth since. There are many different fans so make sure you order the right one.

Date of experience: April 27, 2021
Netherlands
1 review
1 helpful vote
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So far so good
March 30, 2021

I've ordered some tech stuff online and it's hit and miss.
So far this one seems like a hit. It was an exact match for my dell inspiron 1500 5570 series.
I didn't realize how loud my fan had become and one day I realized it sounded like it was on its last leg.
I received this fan in couple weeks, installed it, and it was a perfect fit and replacement.
It's quiet to just above a whisper even when it really spins up.
The pictures are of the old fan as a reference to what you will receive. So far so good.
If it quits in too short of a time I'll bump the review down a star or two but so far so good.

Date of experience: March 30, 2021
Netherlands
1 review
0 helpful votes
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Working perfectly in Nitro AN515-54-54W2
July 16, 2022

Installed effortlessly in my AN515-54-54W2 with just a hint of slack, which actually made installation easier. The double-sided tape on the cable made sure everything stayed in place as well. A perfect replacement for those of us that ASUS screwed and didn't include the original in the box.

Date of experience: July 15, 2022
New York
1 review
7 helpful votes
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My girlfriend's computer was dying, would freeze up and operate extreme slow.
Complained that she wanted a new pc. So I bought her a NZXT H1 Mini.
When her new computer came, I was able to take apart her old NUC and troubleshoot.
Sure enough during testing the computer started to lag terribly.
Had the cover off and noticed that the cooling fan wasn't spinning.
System must be thermal throttling to save the CPU.
So gave the fan a flick with my fingernail and it started spinning again. And the lag gone.
Looked into replace cooling fans and found this shop.
Even though it wasn't fastest shipping, it came reasonably quickly.
So took off the old one cooling fan and put the new one on. I put some new electric tape.
And it's back to life! I'm so thrilled!

Date of experience: March 24, 2021
Netherlands
1 review
2 helpful votes
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I have a HP Pavilion 17-G015DX that just turned 3 years old. Like any toddler, my laptop gets temperamental. It sounded like a jet engine taking off every time I booted it or if I made it think extra hard, so I apparently got used to it.

I decided to replace the CPU fan with this one. It installed in a snap. In fact, it took longer unscrewing and re-screwing the 2 dozen screws to open take apart the laptop and get to the motherboard. I turned my laptop on, and I heard nothing. Uh oh; did I forget to plug the cable into the motherboard?

I decided to put my ear close to the vent, and I heard a faint humming sound. I also felt air circulation. I turned my laptop off -- the faint hum and air circulation stopped. Turned it back on -- faint hum and air.

So far, so good. The fan occasionally gets louder when the laptop really needs to think, but it's more like a Tesla motor than a Boeing 747. Love it.

Date of experience: April 7, 2021
Lithuania
1 review
8 helpful votes
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I was surprised when my Lenovo laptop battery failed so quickly. I was even more surprised a replica battery was hard to find. Lenovo didn't list a replacement. I wanted the replacement to have the exact same specs.
I am very happy with the battery and service I received from the Laptopfrog.com. The new battery came in just as ordered. I received email updates and was further ask to upload a photo of the "plug" as there are more than one style. The new battery weighed the same as the OEM that failed. I am confident I received a quality replacement battery.
I will order from the Laptopfrog.com in the future.

Date of experience: January 14, 2021
Netherlands
1 review
0 helpful votes
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Better fan
June 14, 2021

My less-than-year-old MSI GS65 Stealth Thin starting making a horrific grinding noise while playing a game. Apparently, this is a common issue. I got this fan and the GPU version from the same brand in two days. Taking apart MSI laptops can be an intimidating process, but it's not that big of a deal. I did it within about 40 minutes with the help of some excellent YouTube videos.

While I did order thermal paste, I was able to replace both this CPU and the GPU fan without removing the cooling tubes and all that. The "factory seal" is really the hardest part because it feels like the very thin rear cover is going to bend. Just go slow and easy... it's all pretty simple. I also took photos of each screw's location on the motherboard, since there are so many unused holes. I never referred back to them though.

Even with its upside-down motherboard, replacing these fans is totally doable by almost anyone with the right tools and video guidance. You can find computer repair tool kits all over for maybe $20. Get one with a plastic flathead/pick so you don't mar the WiFi connections and other various clips that hold wires in.

For me, this was a much better option than sending it off for three weeks, even if it was covered by warranty. So far, the fans are holding up perfectly.

Date of experience: June 14, 2021
Lithuania
2 reviews
24 helpful votes
Follow Brandon C.
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This is actually the second order from laptop frog I placed for this fan. So it starts off, my laptop eventually starts sounding like a jet engine. Not because of the fan speed, but because of how broken the fan was. Initially, I thought only one of the fans was going out because PredatorSense consistently showed one at max speed (6122 rpm). So I placed an order for this fan and some thermal paste, Arctic MX-4. The swap went perfect. The computer noise went down, cooling temps were in the 70s while gaming. I should have been prepared for what happened next.

Almost 2 weeks go by, and the jet engine noise is back again. This time, PredatorSense is showing the other fan slow and stuttering, and the new replaced fan at max RPM. I'm so mad I didn't just replace them both while I had it apart. To finish my review, I recommend replacing both fans if you are going to be getting in there to replace one. The whole project each time took me about 25-30 mins, just because I was being really cautious.

Lastly, don't be cheap. Do not try and swap the fan without taking off the heatsink, cleaning the old thermal paste, and applying new. Chances are you won't be able to get the fan out without unsetting the heat sink anyways.
Hope this helps.

Date of experience: July 11, 2022
laptopfrog .. Laptop Frog Rep
over a year old

Thank you for review.

Germany
1 review
1 helpful vote
Follow K. M.
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I was a bit worried when I first ordered these, because I wasn't 100% sure if they would work with the 2018 Helios 300, there weren't many reviews yet, and no pictures to actually be sure of what I was getting I took my time replacing these and everything turned out perfect the blades aren't metal like the OEM ones but after running some stress tests my temps are better than ever and I don't hear anymore grinding noises which is great, I would like to note that for the thermal paste I used thermal grizzly kryonaut which I highly recommend, one thing that is good to know is there is some tape adhering to the other side of the fan, I recommend taking extra care when removing it, I actually ended up making a clean cut with a box cutter and just removing the tape that was on the fans as neatly as I could when I replaced the fans I carefully put some 3m electrical tape on to replace that which is probably unnecessary but I did it anyways

Date of experience: April 9, 2021
Ireland
1 review
0 helpful votes
Follow Paul H.
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I had a very bad experience with this company and I would not recommend buying from them. I bought a keyboard for my Samsung laptop for €25. I matched my serial number to their advertised product.
When the keyboard arrived, it was the wrong keyboard. It had some different keys and would not fit.
I wrote to laptop frog and they told me That there was several different types of keyboard for my computer and that I should have compared pictures? As far as I was concerned, I matched serial number with their add. When I contacted them they asked me to send pictures. So I did and then they sent me a picture of the keyboard that I should have ordered. It was substantially more money aswell for the same keyboard. They never even offered me a resolution. I notified PayPal about my experience. PayPal told me to ask them to supply free post and packaging return to them which would have been fine with me but When I got back onto them, they told me to return the keyboard to them at my own expense and they would refund the money to me. I explained to them that for me to pay for post and packaging back to them from ireland to china, that it would be more than the €25 I paid for the keyboard originally.
That was the last I heard from them. Now I'm left with a keyboard that is no good to me and I'm short €25 I paid laptop frog.
Also Be aware that This company keeps making excuses on their reply's like they are dealing with professional technicians. I have e mails to prove they give deadlines to return the product? They expect the customer to pay for return postage to China that costs more than the product they sold.
Laptop frog is not very good with customer relations and I would never deal with them again or recommend them to anybody.

Date of experience: July 7, 2022
laptopfrog .. Laptop Frog Rep
over a year old

Thank you for review.
Dear Paul, NP355V5C is a Samsung laptop model not a keyboard serial number.
Samsung NP355V5C laptops have a different keyboards layouts configurations for different regions, languages - US, UK, SP, RU, JP and etc.
Item you have ordered from listing is NP355V5C US keyboard - https://www.laptopfrog.com/product/laptop-keyboards-keys/us-english-keyboard-for-samsung-355e5c-np355e5c-350v5c-np350v5c-355v5c-np355v5c-550p5c-np350e5a-black-us-keyboard/.
From your provided image we can confirm that we have delivered what you have ordered - NP355V5C US keyboard, yet also we can see that your laptop is with UK keyboard (United Kingdom layout model) - https://www.screencast.com/t/32mT8TpUxTqC.
For this reason we kindly suggest you to return your ordered item so we can issue refund.
If you need help with returns please contact our customer support - support@laptopfrog.com.

Overview

Laptop Frog has a rating of 3.7 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. Laptop Frog ranks 19th among Laptops sites.

service
12
value
12
shipping
12
returns
12
quality
12