Lane Bryant

My name is Marci Wilk and I want to say thank you so much for the patience that Assistant Manager Theresa gave me when I was having problems finding a good bra. She helped me so much that I finally found a fantastic bra that fits and is comfortable. Its such a pleasure shopping at Lane Bryant and if I need help there's always someone there to take care of me.

Using their website on a phone is beyond difficult. It's not formatted for phones so the left side of the screen is cut off. Customer service is useless. They have no access to your order or your cart therefore you have to provide every stitch of information that you already tried to enter in the to the website. Including the SKU number of the article you want to buy. Outrageous and horrible.

I have been a customer of Lane Bryant for many years. My dissatisfaction is not with the merchandise but with the credit card. After having the card for about three months I had a balance of about $68 and went to one the local stores in my area. I asked about the TOTAL balance on my card and paid it off then. I now have a balance of about $101 after making the payment. I had NO purchases. My balance consisted of two late fees of $30 and one late fee of $37. When I was finally able to get on line, if I had not made a payment by the due date of the current Month, that next fee would have been a late fee of $42. It seem that although I had paid the balance OFF, there was a residual amount of interest of less than $5. My balance of $101, consisted of $97 worth of late fees. To "add salt to my wound", when I initially called customer service to ask for my fees back, i was " conveniently disconnected". I didn't curse nor was I berating but I did let the rep know how upsetting the situation was to me. The "disconnection" occurred when I asked her to ensure that the ONLY fee they were able to refund me had better be the most recent and highest of ALL THREE fees. The one for $37. Subsequently, I had to call again and repeat my story. Setting up online is not a "smooth" process and in my defense, because I know I had paid off the balance in the store I wasn't expecting a subsequent bill. Good customer service is vital. The disconnection was "too convenient". I waited a little to see if I would receive a call back as I know they have my phone number. You have to verify your phone number every time you place a call. However I was not valuable enough to receive one. How much longer will I have this card? I'm certainly not inclined to remain a customer after this scenario.

I like the clothes that I buy here, but was very dissatisfied when I returned an online order to the store for a DIFFERENT SIZE, not a REFUND but for a smaller size and I was told I could not do that nor could I get a refund … I had the receipt and I had only had the merchandise TWO WEEKS! Lane Bryant you lost a good customer!

I was in the OakView store in Omaha tonight. Maria checked me out. She was brusque, gave me no greeting, no pleasantries. Not even a "Thank you." Like she was doing me a favor by checking me out. Well, there are other retailers for plus sized women, I will go where my business is appreciated instead of a burden. It's a shame LB, you used to do better than this.

I HAVE BOUGHT CHEAP BRAS FOR YEARS- LADIES SPEND A LITTLE MORE BECAUSE YOUR LADIES TRULY DESERVE THIS HEAVEN. NOW ALL ABOUT SALES ASSOCIATE MARILEE. CAN WE GO TO LUNCH NEXT TIME. LOL... YOU ROCKED EVERY SECOND OF THIS SHOPPING SPREE FOR ME. PATIENT, KIND, NEW YOUR BUSINESS. GIRL, YOU GOING IN TO BUY THAT BRA THAT DAY AND YOU ENDING UP WITH A JOB SELLING THEM. YOU GO GIRL! YOU TRULY MADE IT FUN FOR A GIRL THAT HATES TO SHOP USUSALLY. SERIOUSLY APPRECIATED YOU AND LANE BRYANTS BRAS FEEL FABULOUS AND PANTIES TOO. GETTING MARILEE'S LETTER IN THE MAIL- STUFF LIKE THIS JUST DOESNT HAPPEN ANYMORE.

Excellent Customer Service from the team@ Destiny Mall
Increased purchase as a result of the attentiveness of the assistant manager and staff
So Excited about the new merchandise
Kris, An Awesome Experience
I appreciate your Courtesy

I bought some pants and they ripped the same day. Since I wore them, I can't get a refund. I normally only stick to panties, bras, and yoga pants, but I think I am done all together. What a waste? Since I have been ordering online and I get half off in the store when I pick up order, I decided to try some casual pants on 3 different occasions. I didn't have a problem with the other 2 and has worn them multiple times without ripping. All of a sudden a pair ripped on the first time. That put a bad taste in my mouth all together.

I rated it a 3 because my birthday coupon states balance must equal $20.01. It was 27. Something before tax shipping free etc than I was told these same 3 items were totaling $37 something and I had to buy more items to use my bday coupon. I just had 3 orders 2 bigger orders. I prefer not getting the birthday coupon you have to spend 50 or more even though coupon states $20.01. A waste of my time...

I have bought bras from Lane Bryant three times in the past 8 months. They are supportive but the claps are weak. They all have broken on all the bras and I wash one of my bras and it burned in the dryer. This bras cost too much to be designed with cheap materials. I guess I have to find another store. There is no way I have spent over 200 for 8 bras and all the claps break. Only reason I gave two stars is because I do get good support

My wife has been with Lane Bryant for years. She buys most of her work clothes there and has for 20 odd years. She had a credit limit of $1100. Never approached anything close to that when shopping but nice to know it was there if she needed it. Her last spree was around $700. We made some payments on it and when it got to about $325 or so we paid it off. Turned out that I paid it a couple of days late. My bad. First time this has happened. So there was a late fee and a finance charge on it. We paid it off about a month later. $28 I think. That might have been in January or so. Now in May my wife goes to buy some clothes online and it is around $250. She doesn't have enough credit for that. They dropped her credit limit to $200. Well I call as I have signed up as a authorized user to find out what is happening. Well they now can't talk to me about the account. My wife has to be there. They say call when she gets off. 5 pm PST they put me on hold and then say that they are closed and call back at regular hours from 8 am to 7 pm EST. I work early mornings and my wife works later. In all the time that we have ad this account she has paid this bill 1 time in person at the store. No clue as to what her username and password even is for this account. I called and the person I spoke with said that I could call 24-7. Not true. Maybe automated but not to a person. She was rude and not helpful at all. They will be losing our business. I will celebrate when they close their doors. We will now go anywhere but there. Whatever the problem that there was could have been dealt with in a nice manner. As I said I did pay that last 2nd to last bill late. But being rude is not needed. Telling me that I can call at midnight and speak with a representative was not truthful. If i need disrespected and lied to I will call a politician.

If you need to buy plus size clothing for a good price - welcome here. It's a perfect place for those people who live on a budget and want to dress well at the same time.

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room.

I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there without even an apology. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!

Tried to buy online from them. Approved by my bank numerous times. Reversed over and over on their end. Problem now is my credit card is short $199.03 since they kept running it. I'm jumping through hoops trying to get my money back that they stole. Watch what these people do with your charge card. They may steal from you too. Plus their customer service is horrible and they lie. Never will I go to a lane bryant again!

First time putting on(wearing) underwear.my fingers went thru the band. The underwear sucks. Do not buy their underwear!

I recently bought about $500.00 of spring clothing and have shopped here for many years. Generally I have been very happy with service and clothing I have bought. I'm very disappointed this tine after purchasing a pair of Boyfriend Capri's. I wore them once for 1/2 day and they stretched and bagged out so bad that they were 2 sizes bigger in the waist. This is unacceptable. The buyer should know when they buy clothing how much things stretch and pass this info on the customers. I called about returning them for this reason and they said no I could not! Well OK... I will now continue to shop in the upper shelf brand named stores that I won't mention here, where I can ALWAYS return for an issue even if something is washed.or worn. No excuse for this except the store owners put greed and selfishness, "profits in pockets", ahead of good customers.Need to put in description that this stretches at the waist and bags out 2 entire sizes after wearing a short few hours. I do not have a camera phone just an old fashioned flip phone.

I have been purchasing LIVI active leggings long pants, capris, shorts, yoga pants, and yoga capris. All of the long pants and Capri pants end up being see through after a couple of washings! They claim to be no show through, and they are Completely see through!

Ordered online sent email on 6/23 would get 25 lane bryant cash Now not honoring this said not giving to me gave me 1 real women point which you get 1 point per 100 spent and get 10 bucks when reach 3000 which is useless and a lie worst company ever don't buy from them with high prices and lies do better to shop on Amazon. To top it all off when called first customer service agent transfered me to survey in middle of sentence and second just mutted phone never answered and then transfered me to survey which is hanging up on me and then supervisor was useless and told me they were not even honoring there own email.

Contacted Lane Bryant Customers Service Represenatative answered phone she kept me on phone just waiting for supervisor about 30 minutes she didn't help after waiting all that time perfect payment history ask 4 skip
Payment loss Mother they charging me a late free what? Inconsiderate people without natural affection, without sympathy or empathy what? Insult but they want you patronize their stores you are just a number not looked at as human beings they worst of the worst in customer service to date. Thanks for washing my time and energy..

Just bought panties and a number of them were received with holes in them.
Not happy. The quality of the material is very poor. I'll be looking elsewhere in the future.

I like lane bryant and their clothes. I needed new underwear and ordered some online and applied for the credit card and was accepted. Everything came and the sizes were wrong. I called customer service and they were of no help. Told me to go to my local store. I did and returned all items. They only credited me part of the $. No one could explain why so I had to pay $8.61 to not get charged anymore by them. On the first purchase, that's a terrible way to do business. I think I'll just shred the card.

Took my granddaughter to get her bra and Alyssa, from portage Michigan store, was an incredible help very patient very helpful I was very pleased

I ordered items for christmas and the lady said that they would price match their goof up that never happened and that was on orders placed on december the 10th and the 11th
So now here we are in january and the same damn thing is happening again only this time when I placed my order it said free shipping or I would never have ordered it
So buyer beware when ordering from lane bryant they'll say that they don't charge you shipping and then oh you have shipping charges of 895 I'm done with online ordering which means I will be naked the rest of my life