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LampsPlus has a rating of 4.6 stars from 697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LampsPlus most frequently mention customer service, good quality, and great selection. LampsPlus ranks 3rd among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
17,048 reviews
No critical highlights yet
Lots of selection. Easy to filter based on delivery date/in stock items. I called customer service and spoke with Henry. He was very helpful, kind, and knowledgeable.
I purchased three fans and then went to your store to purchase a down rod. I was told that there was not one in stock, but I could pay $20.00 and expedite one for next day delivery. Since my electrician needed it, I paid the fee. I received my order not the next day, but three days later and then had to pay the electrician for another trip. I have been your customer for many years, but no longer. I hope that $20.00 was worth it to you.
The light fixture arrived very quickly and was well packaged. Looked even better than the website picture! So sparkly and beautiful. Exactly what I wanted.
Favorable past experiences. Always find what I want here.
I was looking for a replacement bathroom fixture that was the same size or a little larger to avoid having to patch the wall. I also wanted something elegant with sparkly crystals that wasnt too expensive. This fit the bill on all accounts. I love it!
We ordered 3 outdoor lights from Lamps Plus. They came. They were exactly as we expected. They look great for our home. Upon installation we realized that one of the lamps did not have the special screws needed for installation. I contacted Lamps Plus and they sent out a replacement immediately. This one had the screws and we could finish the project successfully with minimal delay.
We received a lamp without all of the necessary parts. The rep sent us a new lamp right away.
Perfect for our needs
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
We had bought 3 outside lamps for our new home 4 years ago and never bothered to change the lamp on the side of the house because it was hard to see from the street. It recently failed so we checked back with you and found you still carried the exact same fixture. Thank you!
Past experience.
Quality and choices.
Wonderful to see you had a great visit with us, thank you for the comments.
I was looking to replace a lampshade to match a certain color on a very special brass floor lamp I have. I had been looking for quite some time. I was so pleased when I discovered Lamps Plus with their many selections. I ordered and my shade came packaged so carefully, the size and color were perfect and customer service very personal.This is a wonderful company.
I studied many until I found what I wanted.
Thank you for the feedback! We appreciate you taking the time to leave us a positive review.
I bought a floor torchiere lamp in Sept. 2019. In April 2020, the dimmer switch quit working. I contacted the company and was instructed to ship it back for an exchange. Shipping was prepaid, but I had to purchase boxes/packing materials as I threw away the original box months ago. It cost me about $20 for the shipping materials and I wasn't reimbursed for this expense. Within a week of receiving my defective lamp, I was informed my re-order was cancelled as the item was out of stock permanently. They offered to refund my credit care for the lamp purchase. I was informed before returning the item it was still in stock. Lamp looked very elegant and had a great finish, but the quality was lacking. I will not order again from this company due to this poor experience.
We sincerely apologize for this unfortunate situation. We have contacted you directly for more information to see how we can further assist. Thank you,
Very good thank you. The people were helpful and we accomplished our goal with Their thoughtful input and willingness to expand our vision 🙏🏼
Variety of choice
Thank you, we appreciate the feedback and the comments.
UPDATE: Within 2 hours of posting my review below I received a phone call from Lamps Plus customer service offering to replace my lamps. In the end they ended up completely refunding the purchase to my landscaper who will be writing me a check. Appreciate not having to send back the product and finding replacement products in their catalog. If this had happened immediately upon me requesting warranty service this would have been a five-star review.
My landscaper purchased 3 low voltage path lights Sept 2021. Installed them November 2021 and all three have already failed. These lights are supposed to have 1000's of hours on them.
They say the product is passed its one-year warranty. ALL THREE FAILED! They don't even sell them anymore. Avoid this company at all cost!
Tip for consumers:
Read independent reviews of any particular product you want to purchase.
Products used:
I'll be going with Volt low voltage products.
Hi Jim, thank you for reaching out and providing your review. I’m very sorry to hear you received less than satisfactory service and your merchandise is experiencing issues. Lamps Plus stands behind our products and want to make things right. We have reached out to you directly for further assistance. We apologize for any inconvenience.
Not much to say, but your shades are great! I also got the shade in 2 or 3 days
Lots of options
I loved the choices
Great to hear that, we hope you love your purchase!
The products came very quickly and the purchase was easy online
Reviews and inventory
I have two very old Japanese figurine lamps. My parents got them in 1949 and they were passed to me My pagoda shades are in bad shape from years of packing/moving—general wear and tear over 53 years. I was glad I could find so many styles to choose from here!
But when I received the shades one was damaged I contacted on a chat line and had an immediate response. A new shade was sent. Customer service is always a big deal with me.
First choice to come up on internet search. Great site!
Hi - we hope you enjoy your new lighting. Please let us know if you have any questions about your order.
I initially found the Franklin Iron Works lamp on Target.com but a few weeks later they were put of stock and weren't going to restock. I quickly found the same lamp on the LampsPlus website. It was shipped quickly and arrived in perfect condition. I appreciated the email asking if I had indeed received my order.
They carried the lamp I was looking for.
It's elegant mission style is a great addition to my decor. I alsonchose it based on size for the room and table it would be on and it having 2 bulbs to ensure it gave off adequate light. The LED nightlight feature definitely sealed the deal. It's beautiful when lit.
Thank you for the comments and feedback. We hope that you enjoy your new lamp!
Very easy shopping, I have been working on my cart for weeks and finally settled on products
Designer suggested it
I saw this lamp elsewhere for much more money. Thanks for having it at a reasonable price.
Best pricing
Order arrived quite quickly. One table was in excellent condition but the other one had been damaged in transit. One corner of the table top had been smashed and broken. I telephoned customer service and spoke with a very helpful lady who agreed to send me a replacement top forthwith. My communication with customer service was quite pleasant and helpful.
Completely satisfied. So much so that I sent an email commending her cheerful attitude and helpfulness.
Saw a popup ad while on the internet of a chair side lamp/table combined which was exactly what I needed.
The combination of lamp and table was exactly what was needed in my family room.
Hi - sorry for the one lamp arriving with some damage. We do pack our designs carefully for shipping, but damage does sometimes occur. We hope you enjoy your new lamps, and thanks so much for the feedback.
Very easy to shop on the website! So many choices - really enjoy the large amount of items!
I have shopped many times on this website and always find what I need.
Just what I was looking for!
Glad to see you had a great experience on our site, thank you for the comments!
I found my sconce in the open box section and was able to order the last one!
Great selection!
I order items delivered to the store, and it is a great way for me to shop
Remodeling house
Was not aware there would be significant assembly required when I ordered. Other than that it's great!
Looking for options.
It was a look I was going for over my island and a big factor was the pole vs cord they were hanging from.
Easy to find what I was looking for and super easy checkout with free shipping as well!
Looking for options.
Overall easy, great options. Customer Service is also great very helpful, product knowledge and professional.
I have not received the light bulb, I called as was told it will arrive tomorrow.
For my office, I love the style.
I love the look
Overall easy..
For my office, I love the style.
I ordered the large Tahoe slate lamp and it came within a week. It was packaged well and looks fabulous in my den! They recommend an LED bulb to go with it and I ordered that too. I will definitely order from them again when I need a new lamp.
I have ordered from them before, many years ago and had a good experience
The lamp I chose was beautiful and very different from any others I have seen. It is perfect in my den and, best of all, my husband loves it!
This fan was extremely difficult to assemble. Instructions were very poor. Missing steps. It took forever to mount this fan. Beautiful once assembled and good functionality.
Poor information available on which light kits would work for the fan. Customer service was quick to respond and assist.
Great price!
Quick assistance and quick, helpful responses.
Reputation of company
Look and the airflow rating
Hi - we apologize if you had an issue installing a fan. Not sure which design it was from your comments, but if you need any assistance just reach out to our customer service team if you haven't already and they can help you out.
I haven't purchased lamp shades in quite awhile. I was completely gobsmacked by the prices and the lack of instore availability. I shopped online and found what I was looking for at Lamps Plus for a reasonable price. The shade arrived well-packed and was of impressive quality for the price. I am completely satisfied.
For the availability of choice and the price.
It was exactly what I was looking for,
I've ordered 3 bathroom sconces from LampsPlus, and they've all been delivered without damage, and they're lovely.
Web surfing for lamps
Because I needed them for bathroom remodelling
Great to hear from you, thank you for the visit and responses.
I searched for affordable pairs of lamps and came across LampsPlus. They had nice looking lamps at very good prices. Ordering was easy and delivery was quick. No issues with any part of the order or the lamps.
Selection and price.
Design and price
Wonderful to see you had a great visit with us, thank you for the comments.
Excellent choices and we did not need to go looking at any shops. Shipping was quick and packaging was excellent, in addition the lamps came with led lights which were free of charge.
She was very courteous.
Variety choices
It looked good as we can take a picture of where we would place the lamps.
Variety choices
Gain trust and grow your business with customer reviews.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Happy to hear that, thanks for the feedback!