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La Luna Pet Care has a rating of 3.4 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. La Luna Pet Care ranks 56th among Pets sites.
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2,434 reviews
No critical highlights yet
Loved the products I've already bought so I've come back for more. Get lots of positive comments & they look good quality. Hopefully they last well too.
WARNING: DO NOT BUY FROM THEM. They advertised next day dispatch, it's false. They do not ship fully paid order after weeks and refuse refund. Repeated follow up only get template email response, no resolution nor committing to a shipping date. Hundreds of similar complaints from other customers online. Be cautious and do read them first before you decide, I sincerely wish I did
My door is of great quality but needed one more extension. Then it will be perfect!
Word of mouth
Simple and satisfactory to install but screw on end slides off when unlocked
As i did before
As i did before
Quick process and easy to order, very fast delivery
Reviews on page after doing google search
I have purchased the dog door
Reviews on page after doing google search
Simple process and quick reply to my questions. Easy to order my cat door and it was quickly delivered. Definitely recommend.
Had the type of cat door I was looking for at a reasonable price.
Purchased a patio pet door, it was easy to find the exact one I wanted. It arrived well packaged to ensure ease of installation and protection of the door itself. High quality material used for the door and the extras that you may need to ensure your door fits well. I would certainly recommend La Luna for their wonderful care and expedient delivery of a excellent product.
After careful research La Luna Pet Care was the one that had what I wanted online and in Australia.
After careful research La Luna Pet Care was the one that had what I wanted online.
The size is perfect for my French bulldog. Before I bought from Luna, I purchased two different size pet gate from Bunnings. The sizes are very tricky, medium one is too narrow. The large one is too high for my dog. Finally I tried La Luna, the size is perfect, it's easy and comfortable for him to in and out. Just one day he has get used to enter through the gate. Highly recommend
Great experience!
Ordered and received pet play pen and doggy door panel in a timely manner.
I contacted La Luna Pet Care as one item was on back order, received accurate information from staff that was courteous and thorough.
Extremely happy with my purchases!
Accurate and thorough advice on my query, in a professional, friendly manner.
They had the items I was looking for.
From reviews the products were good quality
They are an Australian company which I like to support.
WARNING: DO NOT BUY FROM THEM. They advertised next day dispatch, it's false. They do not ship fully paid order after weeks and refuse refund. Repeated follow up only get template email response, no resolution nor committing to a shipping date. Hundreds of similar complaints from other customers online. Be cautious and do read them first before you decide, I sincerely wish I did
Tip for consumers:
False advertising for dispatch timing and return policy
Products used:
Ordered dog door
I bought a pet door which turned out to be the wrong size. I returned it unopened, and was told that it was damaged and there was no refund. Now I don't have either a dog door or my money. Reading through the other reviews, this is clearly the business model. Don't waste your time and money. Go anywhere else.
Ordered and paid for cat cabana almost two years ago still waiting for product.Tried to contact nobody will responed
Our patio pet door arrived quickly. It was extremely well packaged, The cat enclosure was easy to put together, the netting is nice and strong. My 7 month old kitten loves to climb it when he's ready to come inside. The cubes are huge which gives him plenty of room and it was delivered quite quickly.
The product I ordered was true to the explanation and picture. It was sent by the company quickly and delivered quickly. Thank you
Replacement dog door flap.
Fantastic product and service and great advice. Easy to install and happy with this product
So far so good :) great transaction good product all
Perfect Thankyou
Good price and a fast service hopefully
Good price and a fast service hopefully
Love of pets solves many things. And my loyalty especially. Thank you for the quality service. I'm really like it
The dog doors just need a bit more information in the way of measurements
You had a tunnel and spare flaps
Quick and good order process. Great product. Easy to install... exactly what we were looking for
Recommendations from a friend
The lock mechanism has made our La Luna dog door really secure. It was relatively simple to install and the you tube video helped. It has made a huge difference with our dog able to go outside without disturbing the family.
It was recommended by a friend who showed us the product in his home. We were convinced straight away.
Service and Delivery was prompt. Easy to install on a standard sliding door with a bit of patience and knowhow.
Bought the dog door but realised I should have bought the extra panel to enable me to lock all doors. Now we are completely lockable and I feel secure
Bought the dog door but realised I should have bought the extra panel to enable me to lock all doors.
Do not purchase from La Luna. They are actually scammers who promise a product and do not deliver. If you buy anything and want to return it just be aware you will never receive the money. If there is minor damage they blame the courier and refuse to accept responsibility for selling cheap products
Service was prompt
Knowledge of product was excellent
Helpful and courteous staff
Fits perfectly and our installer Daniel was amazing!
No problems and our sliding doors work fine!
For more than six weeks now, I've been awaiting resolution for the return of my item due to its size. Despite requesting an exchange for a larger gate initially, I've received no updates after six weeks. At this point, I'm inclined to opt for a refund. Strangely, the gate is continuously reported to be "in the warehouse for processing." This situation raises suspicions that the gate might have been misplaced, or the company is deliberately evading the matter.
What's truly frustrating is the consistent lack of communication and transparency throughout this ordeal. Every week, I've been assured by the customer service department that the issue will be resolved, but each time, it remains unresolved. These empty promises, coupled with the absence of concrete information about my refund status, are not only disappointing but also disrespectful of my time.
Furthermore, the protracted delay in processing the refund has caused me considerable inconvenience. I adhered to the company's return protocol diligently and anticipated a reasonable timeframe for a refund or exchange. While I understand that occasional delays are inevitable, the repeated lack of accountability and communication from the company's end is entirely inexcusable.
Have had pet door insert panel for a few years. Was very happy to be able to get a new plastic flap as a replacement.
It was who l had bought from originally
Easy use website and very informative and a great size
Quality and reviews
Quality and reviews
Gain trust and grow your business with customer reviews.
La Luna Pet Care is an international brand that is proudly Australian owned and operated, we are Australia's largest patio pet door manufacturer & pet door installer. Based on the Sunshine Coast in Queensland we deliver & install pet doors Australia wide right to your door. There are no middle men with us, so you can be confident you are getting the very best service and prices. We operate 120 installers nationwide and have an amazing customer support team at our HQ in Coolum Beach ready to help.
Originally opened as Animalistic Pet Products in 2010. In the early days we only produced pet door inserts and eventually added more to our range to include Cat Enclosures, Electronic pet doors, Aluminium pet doors and a nationwide installation service. In 2018 we established an international brand and Launched in the U. S as La Luna Pet Care. In 2019 we rebranded our Australian company as La Luna Pet Care.
