Lakeviewloanservicing

I am disappointed in how Lakeview Loan Servicing, LLC has been conducting business. I made an October mortgage payment to include extra money to be applied towards the principal and escrow, which did not happen. The breakdown was clear and precise due to I go in every month to make a payment instead of giving this organization access to auto pay. I called twice before getting a representative who spoke English that realized it was an error on their part and that my extra $100 towards escrow was not applied but added as an increase in my monthly payment. In addition to this, Lakeview did not give me an option to pay my escrow shortages but instead advanced me the homeowners insurance by $300. When I spoke to the representative, it was brought to my attention that Lakeview's policy is to have a minimum of $590 in the escrow at all times. Knowing this now, I had to make an extra payment of $890 scheduled for November applying it towards the escrow to get out of the hole and back in good standing due to my homeowner's insurance with USAA increased by over $400 in one year. Lakeview need to notify the customer when there is a change in the policy to give that person a chance to pay the shortages and not just front the money. At the end of the day, I will be refinancing in the future with another organization and beware of their business practices!