LA Fitness has a rating of 1.3 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LA Fitness most frequently mention customer service, personal training, and front desk problems. LA Fitness ranks 48th among Gym sites.
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Thank You, Jeremy! For helping me out with some of the workouts. Patiently teaching me proper form. I will incorporate your teachings in my future routine. Keep up the Good Work
Very Bad customer service. Charged me over CDN$600 for 1.5 hour personal trainer fees with f... Alyssa after I asked to cancel the service due to past and future surgeries. Stay away from LA Fitness in Cambridge. I hope they will close them the same as Kitchener LA Fitness facility.
I've been a member since it opened. I'm ready to quit. I only use pool. Broken tile near showers where people walk barefoot. I go in at 9:00 am, facility opens at 8:00 am. The toilet rooms are not cleaned properly. The pool coping has black mold. The inside of lockers have not been cleaned in months. Shower tiles also are moldy. I used to love going there, not anymore. When you first check in, young people don't greet you. They just stare. Unfriendly. Poorly trained in customer service. When I first joined, the club was ideal. Don't waste your money.
Tip for consumers:
Do a month by month membership at first.
Products used:
Swimming pool
Ongoing issues with some L. A. Fitness facilities. Currently going to Glenside/Abington. Multiple treadmills are not operational at any given time. The inside temperature is VERY hot, even on cooler days... more hot and humid inside than outside! I've complained to the front desk and the facilities manager; was told the corporate office sets the temp. It's not even safe.
There are no paper towels at any of these gyms. Why? Are we supposed to use wet equipment? Every other gym has paper towels everywhere
I was a member of Bally's before LA Fitness was started. Saw a female wearing a shirt that said "No Lives Matter until Black Lives Matter". The workers don't care about all the rule violations, they're lazy and don't care about much of anything.
I workout at 3 locations in south King Co WA (Federal Way, Kent & Tukwila) due to where I live and work
Each gym has a different layout, available equipment to some extent and vibe based on the management overseeing the club. Maintenance of equipment overall is sporadic overall. Some machines can have signs "scheduled for maintenance" and be repaired fairly quickly while others can go longer than 7 months and the sign laterally be falling off but nothing will be done. It is not uncommon for high turnover of staff at these 3 locations, front desk employees are often late if they are opening the gym over and over again. If as a member you call the 800 number to report issues at a club you will never get a call back or email and it's doubtful anything you're contacting the club over will improve or be addressed. LA Fitness in the greater Seattle area has become the few choices available for people interested in weight training, most other options have either closed their doors or been bought out by LA Fitness. The lack of choices available in the area is known by LA Fitness, I'm sure it adds to their lackluster attitude. I've been a member of LA Fitness for 15 years now and at one time long ago it was a much nicer kept gym to workout at but you won't find that experience anymore.
I like la fitness facilities and I used to love the group instructors, the body works plus abs class was always full, unfortunately jayde has been the instructor for about 3 months she is the worst instructor, we tried to talk to her but she doesn't care, she just said that we are not fit ( I have been exercising for 20 years), management should notice that only 6 or 7 people attend her classes. The only reason I am still a member is because Rakia is teaching once per week ( her class is full)
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