LabCorp

After having to deal with this lab for the past 11 years as they are the only one available in my town. I want people to understand how disorganized and rude the staff is. I am not sure I even trust the test results. I had Lab work done in December 2022. As of today February 1st they still have no results. When your Doctor wants lab work stat they seem to take longer. The technicians have messed up my test several times and keep having to have them over. I called today as I have a serious condition finally after several times trying got transfered to a very rude person who said my lab work was still not complete. According to my physcian it should have been complete within 7 days max. The person I spoke to was rude and hung up on me. I live in California and this is the only Lab testing company in my town. PLEASE WILL SOMEONE CHECK THEM OUT AND GET THEM ON TOP OF PATIENTS needs. THAT IS WHAT WE PAY FOR. Also note my doctor called them and got the same answers I received. Consequently, I am in the hospital for the lab work that was not done and they are accomodating me, This is costing my insurance and my co-pay extra as I have had to be admitted. Please if possible find another reputable Lab company to have your tests done!

Labcorp is the worse, bad services no sending result to the patients. Bad attitude from the customer services,
I do not recommended.

Really awful place. Puts staff in daily danger. Not for the faint hearted. No job satisfaction not really the job for an animal lover.

Unresponsive, unprofessional. They don't follow through, don't care about the patient or his/her care. They are the worst.

How can you make an appoint with a location that no longer exist. Why should I try another, what chance do have getting one. They SUCK

The woman at LabCorp was so rude, unprofessional, very disrespectful and unwilling.
She can really ruin rest of your day. Don't schedule here.

They take forever to get results from a simple pee test and the people who worked with me were rude.

Today is 3/25/20 The Front desk receptionist was unprofessional and rude. I walked in at 1:00 pm, I was the 1st person in when they opened after lunch. They have an automated machine to check-in that scans DL and Insurance card taking all your info digitally. Before using the machine I very polity asked "are you still using it for check-in" ( I asked because the virus Covid-19 can last 42-72hrs on plastic surfaces) The response I received was "That's what it's there for" and it was said with an attitude implying I was stupid. After using the machine I went to give the clerk the Doctor's paperwork she then asks me for my insurance card which I just placed back in my wallet after the machine scanned and copied both sides. I polity said, "the machine just scan and copied my card doesn't asking for insurance my card again kind of defeat the purpose of the automated check-in". Her response was "you're just full of questions today" with the same tonality & attitude. Well, excuse me for being logical. I noticed other negative reviews prior to mine obviously, they have a systemic personnel problem that management hasn't addressed. So if others read this, I encourage you to call LabCorp Corporate HQ. And ask to speak to a supervisor don't just give the info to the representative. *******677. This is the 1st negative review I have ever written in my life so that's saying something. I was Director of Sale & Marking for a very large corporation and we all know receptionists are usually the 1st point of contact and represent how clients view the image of the company. All I can say is I wouldn't want this person representing my company.

When receiving test ordered by doctor LabCorp asks for a statement that patient will pay what is not reimbursed from Medicare or Insurance. Then they are negligent in their billing procedures with Medicare and insurance to the point that in our case the billing was denied and shouldn't have been. They do nothing to readdress the situation further. The patient is left to pay unless the patient is alert to file an appeal with Medicare themeselves.

In our case I paid the bill electronically at the first billing. A few days latter LabCorp returned the billing to my bank... not sure what they did wrong or otherwise., The math was wrong on subsequent billings and when I tried to call the first time, I waited a long time and was answered and cut off. After checking with them and looking at the appeal to Medicare process myself, I discovered that the time for appeal had run out,. Sio I paid LabCorp and the very next thing they are threatening me with a collection agencies.

I will file a complaint to Medicare.

They are nice in person on the phone but the practices are bullying to the patient so that they do not have to deal with the reimbursement process as all other providers do. DO NOT USE LABCORP. Tell you doctor DO NOT USE LABCORP.