La-date

Dear Gerald,

We are extremely grateful that you took the time to leave us a review!

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Please reach us via support@La-date.com in case of any help needed. We are there for you 24/7.

Sincerely,
Support Team La-date

Dear David,

Thank you so much for this feedback, we appreciate it.

We carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with.

We will be glad to assist you in case of any additional questions. Feel free to contact us via support@la-date.com if any assistance is needed.

Respectfully,
La-Date Customer Support

Dear Leonardo,

To communicate with a member of your choice, all you need to do is just to tap on the member’s profile and locate the chat window on the desktop version or find the “Go to chat” button if you use the mobile version of the website.
In order to send a letter, please open the member’s profile page, and choose “Go to mail” / “Change to mail”.
If the member has written to you already, you can respond to him/her in the “Mailbox” tab.

We will be glad to assist you in case of any additional questions. Please contact us via support@la-date.com if any assistance is needed.

Kind Regards,
La - Date Customer Support

Dear Sir,

Hello and thanks for leaving your review.

I can see how you feel. To be honest, some of our other members felt that our prices are too high. Indeed, there are many websites out there, our communication platform though has a number of advantages, such as strict adherence to the terms of legislation, which guarantees the member's safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members.

Every query is carefully reviewed by our Investigation, Moderation, Financial or Technical departments. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Kind regards,
La-Date Customer Support

Dear Clifford,

Thank you for the review!
We are pleased to learn that you enjoy using our website for communication.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

You may use the Search option available on the website in order to find members from the preferred location.

Please, do not hesitate to reach us in case you need any assistance via support@la-date.com.
We are always here for you!

Best regards,
Support Team La-Date

Dear Mac,

We are sorry to hear about it.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our members, you will need to purchase credits.

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.
We realize that the website with 24/7 Customer Support, and separate departments for Billing, Investigation, and Tech Team has to set up such prices to some extent, meanwhile, we are always happy to introduce our bonus system to you that allows getting more complimentary credits each time.

We would like to highlight the fact there is no need to pay for a subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

In case you have other feedback for us, please don’t hesitate to contact us at any time via support@la-date.com

Kind regards,
La - Date Customer Support

Dear Gary,

Thank you for posting a review! We appreciate your feedback.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@la-date.com and we will be happy to help you!

Best Regards,
La-Date Customer Support