• Kong

2017 CUSTOMER CHOICE AWARD

Kong

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Overview

Kong has a rating of 3.6 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. Kong ranks 44th among Pets sites.

  • Shipping
    4
  • Returns
    5
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
3
9
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate Kong?
Top Positive Review

“Amazing company”

Patti R.
1/7/23

I bought a toy for my dog, she destroyed it in a matter of minutes. It was labeled aggressive chewer. I notified company and they immediately offered a refund or replacement. Not only did they replace it with a better toy, it arrived in less than a week. I am so impressed with their customer service. I definitely recommend them to everyone.

Top Critical Review

“Not safe”

Traci M.
1/9/24

My dog got one of your balls stuck over her lower jaw in her mouth she couldn't get the ball out it was covering all of her teeth and the ball was new I had to rush her to the vet will never buy a kong ball again and will tell all my friends and family not to either I already posted on social media and then u can't even talk to a representative about there product

Reviews (66)

Rating

Timeframe

Other

Thumbnail of user brandigutierrez710
1 review
0 helpful votes
January 16th, 2024

I just bought my doberman a kong ball and the first one lasted 1 month and the second the squeak stopped squeaking in 15 mins. Any recommendations

Products used:
Kong xl ball

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandinixon1
1 review
0 helpful votes
August 19th, 2023

I bought a kong toy, the bone...thought it would be indestructable. The other one is. My dogs destroyed this one. I am amazed. A pup and an old dog.

Thumbnail of user wayneh584
1 review
0 helpful votes
May 18th, 2022
Verified purchase

I recently bought my dog a Kong dog collar and while it's well made (like other Kong products) I was surprised to find that the price for a small dog collar was the same as a large. The Kong leashes were priced the same way.
I bought the dog collar at PetSmart and questioned the cashier about the pricing of the product I was buying and the prices of the larger sizes. I was told the Kong company regulates the prices.
The smaller sizes use less materials and logically it should cost less.
Be weary of the prices and shop around.
I don't know if the cashier was correct but I really don't like paying for something that apparently doesn't make sense.

Thumbnail of user benc158
1 review
7 helpful votes
January 31st, 2016

My 7 month old Pit Bull pup has broken, riped, and bit off pieces of every KONG toy we bought her. We tried every toy and even used the "black" extreme ones and she rips them apart within 45min.
We need something stronger.!

21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

The KONG Company, a leading producer of Dog Toys, Dog Treats, Cat Toys, Cat Treats and many Pet Products, is also an Active Contributor in the Pet Community

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