On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Koffer24.de Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and reliability. Customers appreciate the offerings but express significant frustration regarding shipping delays and inconsistent communication. A common concern is the discrepancy between promised delivery times and actual shipping experiences, leading to dissatisfaction and potential cancellations. This highlights a critical area for improvement in customer service, particularly in managing expectations and providing accurate information about shipping timelines. Overall, while the products meet customer expectations, the service experience requires attention to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I am in Israel and before buying they told me twice that the DHL shipping would take max 5 days. However after 16 days it was still in Germany and they told me that Dhl says it takes 20 days! If i had knew that i had not ordered it so they give false info. I consider to cancel it
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members