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Keycafe has a rating of 4.72 stars from 216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention customer service. Keycafe ranks 26th among Software Other sites.
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During the Easter weekend, Latoya C-B. From the Support Team quickly picked up my call and saved the day! While trying out the pickup/drop off process, I locked myself out of the locker. When I called the 24/7 phone number listed on the locker, I did not expect someone to pick up so quickly. Upon explaining my situation, Latoya knew how to resolve it right away. Within seconds, I was able to retrieve my keys. She patiently stayed on the phone with me to ensure I understood the system. Thank you for your hard work.
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks. The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
During the Easter weekend, Latoya C-B. From the Support Team quickly picked up my call and saved the day! While trying out the pickup/drop off process, I locked myself out of the locker. When I called the 24/7 phone number listed on the locker, I did not expect someone to pick up so quickly. Upon explaining my situation, Latoya knew how to resolve it right away. Within seconds, I was able to retrieve my keys. She patiently stayed on the phone with me to ensure I understood the system. Thank you for your hard work.
Keycafe's anyway great product is completed by a responsive and customer focused Support team. Special shout out to Kamoi who is so lovely to interact with! Thank you
Associate was efficient and pleasant while assisting me. Very knowledgeable and provided clear directions on troubleshooting processes..
Wouldn't use again, so expensive it's ridiculous. Take a chance and hang a lockbox
Our customer care rep, Chienpei, was extremely helpful and doing a wonderful job of following up. She is great and very pleasant to work with.
I used a neighborhood Key Cafe to store an extra set of keys for guests who would stay at my apt. Setting it up was seamless and I didn't have any issues. Any time I needed to message customer service (ie to ask for invoices or how to update things on my account), customer service was quick, friendly and efficient. Would use this service again.
We placed our key in the mailbox while there were two empty boxes with the door open so we close our door and the two other doors. Somehow the system did not register the correct box we opened for ours and when we opened it next the wrong box opened. Kamoi and the technician assigned were patient and helped me troubleshoot live. The next day technician went to the store and found my key. I'm appreciative of the team effort and the entire process was seamless and stress free.
We're using to manage access to our apartment in NYC. The service is easy to use and the support has been great and super responsive. I received a call because they thought my testing of the key access might be suspicious- appreciated that level of support.
The support staff was very patient, helpful, got the issue solved. She really tried hard, and I am very grateful.
Excellent Customer Support. Latoya is very patient and helpful. Thank you Latoya!
It was quick easy and very helpful. The helper was consice
The customer service representative, Chienpei, was very helpful and nice! Even after I had made a typo in my email address they took it in stride and were extremely helpful and fun to talk to as well 10/10 service
Latoya was extremely helpful! Walked me through the entire process to success resolution!
Thank you!
Latoya was amazing at calling me right away and understood the urgency in my request. She was able to track down my keys as soon as possible. I appreciate all she did to solve my issue.
It works like a charm. Have had no problems whatsoever.
I've always received great customer service from key cafe. Unfortunately their locations no longer work for me and I hope they expand. I do not like the auto recharge for billing they implemented last year, and prefer to pay as I use the service (and not in advance). The prices have increased for key drop off and pick up over time and it's not as affordable anymore.
CSR named Chienpei was excellent when it came time to close my account; she was polite, hassel free cancellation, quick, efficient, called me directly to go through the process and awarded me a full refund of unused balance.
Had trouble with app and was called back very happy
Problem solve quickly and professionnaly after quick chat messages and a call.
Very quick and friendly help by Yassine, everything worked perfectly!
I got a very quick response, and the problem was solved. This is what I call service.
I am very dissatisfied with all prior "customer service" or lack thereof before my interaction with Chienpei yesterday. Chienpei was the first agent to actually listen to our problem and support us. I am very happy with their support Soley.
We have been struggling with our key Cafe for over 6 weeks and it's made the unit unusable for us, which in turn has created a lot of unnecessary stress for myself and my team. I had to continually follow up to find out why no one had reached out to us to help. Repeatedly asking for the same type of detailed information, with no follow up after or any sort of resolution. The most frustrating part is that this was very simply a user error that had somehow worked for us for months prior, and then suddenly not. Only when we had to use the box more frequently during our business period did we encounter these issues, to which the customer service team did an incredibly poor job assisting us.
Natoya was incredibly patient and helpful in helping me troubleshoot the Keycafe that was unresponsive. We got the issue handled quickly and we are back in business.
I had a great experience. The individual was very helpful, much appreciated.
Alexia was so incredibly helpful!
She was patient, kind, insightful, efficient and a pleasure to work with.
All good thanks for everything
Very satisfait!
Very nice :)
Gain trust and grow your business with customer reviews.
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe is a key control system used by thousands of businesses worldwide to ensure authorized access to their keys.
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
Thank you for taking the time to share your experience with Keycafe. We recognize the importance of efficient and consistent customer support and apologize for the inconvenience and frustration you and your team experienced.
We commend Chienpei for her dedication and are glad to hear that she could provide the assistance you required. We're taking your feedback seriously and will be addressing the concerns you've raised to improve our service.
Thank you for your patience and for allowing us the opportunity to make this right. We are committed to ensuring this does not recur and appreciate your trust in Keycafe.