KB Distributors has a rating of 4.9 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KB Distributors most frequently mention customer service, and clawfoot tub. KB Distributors ranks 13th among Hardware Store sites.
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I was thrilled by the terrific customer service provided by Ralph of K&B Distributors. I had a small problem after installing the faucet I ordered and he went out of his way to solve it. He was very kind, friendly and proactive. Fantastic service! I highly recommend this company. It's so rare to interact directly with an actual person these days. K & B distributors is one of the rare companies that actually provides personal service.
The oiled bronze finish is coming off and it looks awful now. This was an expensive purchase and we expect it to last a lot longer that a couple of months
I was thrilled by the terrific customer service provided by Ralph of K&B Distributors. I had a small problem after installing the faucet I ordered and he went out of his way to solve it. He was very kind, friendly and proactive. Fantastic service! I highly recommend this company. It's so rare to interact directly with an actual person these days. K & B distributors is one of the rare companies that actually provides personal service.
Ralph at KB Distributors provided excellent customer service. I needed a spray attachment for my mother's antique claw foot bathtub and had been looking for a match locally without success. I spoke to Ralph on the phone and he sent me exactly what I needed, at a very reasonable price. I was able to install it myself and it's working great! Thanks for the great product and exceptional customer service.
Ralph's service was outstanding! I needed help troubleshooting the installation of a clawfoot tub shower ring. Not only did he diagnose the problem, he shipped the necessary parts to me on a Saturday, then followed up with several very detailed phone calls with instructions to make sure I understood the fix. It's a rare thing to find such a high level of personalized customer service. Ralph is a gem!
After a lot of research I decided to place my order with Ralph. The shipment was received in a timely manner but there was a crucial piece missing from the tub-shower conversion kit. Ralph got a replacement piece sent to me promptly and the product looks great installed. The only feedback I would provide would be better, more clear installation instructions with the kit. Overall I would highly recommend.
Ralph promptly replied to questions before I ordered and was very helpful. Delivery was almost immediate! Ralph even checked to make sure I had received my product and gave me tips on installation. I will buy any plumbing needs or accessories from him in the future. I highly recommend KB Distributors. First class operation!
My order actually got shipped back to the seller but Ralph called and said there was a problem with my address so I ask if he would send it back to me again, no problem so gave him my PO Box and I got the faucet and the shower head and he didn't charge me me to ship it the second time. Very satisfied. Thanks Ralph
My experience with Ralph W. at K&B Distributors was as good as it gets. I Needed help in the particular faucet/shower assembly I was buying and Ralph was able to answer all my questions and make helpful suggestions. At one point he went above and beyond assisting me.
Awesome experience. Would highly recommend.
Don C, West Covina, CA
Ralph was very helpful when ordering my clawfoot tub plumbing to meet my specs and design features. He was informative, personable and professional. Customer service was great, when a slight snafu came up, it was resolved quickly and professionally. I would definitely recommend KBDistributors.com and would buy from them again. A+ Thank you
I shopped around to find the faucet but was not able to locate one until I spoke with your representative. He also assisted me in making sure that all the hook up hardware was included. Everything I ordered worked perfectly and the quality is outstanding. The assistance provided is appreciated. Thank you.
I was very pleased with the personal service. I had been having a hard time trying to find what I needed to install an antique claw foot tub. After searching several websites, this one got me the closest, but still not quite what I wanted, so I called for assistance. Ralph
quickly put together a matching package that was exactly what I needed for my remodeled bathroom.
Ralph is the kind of person that you enjoy doing business with, What a jewel of a guy . Ralph spent time to help me resolve my problem until my faucet arrived, You don't find people that will do that now much a days.
I can tell you that I will call Ralph the next time I need a faucet instead of wasting time running around to stores trying to find what I need .
I purchased a faucet replacement kit from KB and I happened to mention the fact that I was looking to find out information on another project I was working on, a commercial type of plumbing for a fire hydrant, this guy asked a few questions, pulled up info and had my answer in no time flat!
Excellent customer service! This guy has serious knowledge! I would and will recommend KB to anyone who is looking for a great product and great service at a great price!
Ralph really is a business man that understands customer service. It is wonderful to be able to talk to an actual person to get the help you need especially when installing plumbing. Ralph was very prompt at returning phone calls and not just the 8-5 business hours. He was very knowledgeable and gave us accurate information.
Y'all helped me get the right parts to complete my old bathroom and at the best prices around. I'll recommend you to anyone anytime. Thanks so much!
Ralph is friendly, courteous, knowledgable, answers questions promptly, and resolves issues in a timely manner. I highly recommend this company and their products.
I love the faucet. I looked all over for a three piece faucet and I thought I was out of luck. Then stumbled upon the site and called to confirm what I needed. I was retrofitting and wanted an upgraded style. Got a few parts I could not use but did not know what was reusable so overall it was a great experience. Old bathroom looks new again Thank you
We had a small problem that needed some tweeking and Ralph happily had the pipes specifically machined to our specifications! Awesome!
The product is great, however the price is really expensive... comparable to other retailers but still really expensive
Very knowable about inventory and extremely helpful in helping this installation. This is from someone who did not have a clue as to they were doing. Also very quick with replacing and changing parts.
Thanks Ralph
Ralph was great to work with and you can trust doing business with him! I am very satisfied!
Mike Fett, Conroe Tx.
Ralph replied to my questions incredibly fast and made sure I ordered the right part that was needed. It arrived quickly and was the perfect fit for my existing tub faucet. Thank you !!
Ralph is wonderful. Top drawer organization. It was a pleasure talking with him, and getting his help.
Ralph was wonderful and very helpful! I highly recommend him and his company! We had a minor problem 6 months after purchase and he solved it, sent the part immediately and was pleasant thru the whole transaction!
Love that you had just what I needed, when I needed it and at a really great price.
I love my old claw-foot tub, but drips happen. Sometimes it's just easier to change out the entire faucet than to fiddle with all those little bits-and-pieces (washers and seats and stems, OH MY!) but it's gotten really hard to find a new claw-foot tub faucet for sale at any of the gigantic/local hardware stores...
Found you online, liked your selections, got just what I needed - and easily did it myself.
I'm now "officially" a little old lady living in a little old house, and it sure felt good replacing my faucet all by myself. Thanks for helping me stay independent (and sorry, Mister Local Plumber... I won't be needing you for a while.)
I searched everywhere for a specific faucet for our claw foot tub. Luckily I found this site, because not only did Ralph get me the perfect faucet at a great price, he walked me through every step of the installation. I couldn't be happier!