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Michigan
1 review
2 helpful votes
Follow Rebecca E.
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Customer service
June 18, 2016

This company renewed my subscription 10 days early and when I complained and demanded my money back they cut my account even though my year subscription wasn't up for another week. Customer service threatened me if I didn't uninstall their software. I tried to uninstall the software so I could install something new. I finally had to call tech support to uninstall. In the mean time a pop up window continuously showed up reading "You have been blacklisted"

Date of experience: June 18, 2016
GB
1 review
0 helpful votes
Follow Pamela K.
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After three hours Kapersky (Guraid) solved my problem with the License problem I had, and gave my computer a clean up, they were polite and gave me a lot of their time.

Date of experience: November 12, 2014