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How would you rate KandyPens?
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Tennessee
1 review
0 helpful votes
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Junk products
December 4, 2023

Got the crystal 2 and it don't work just gets realy hot. They said it's not their problem and don't do refunds. So pretty much just a scam company

Date of experience: December 4, 2023
Maryland
1 review
3 helpful votes
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$#*!ING TERRIBLE COMPANY TO DEAL WITH.

I first bought a vape pen from this $#*! company, which turned out to be a terrible product. I let them know it was crap, and they told me they'd send a different/ "better" option, which was a cheaper vape pen. Okay, whatever. Today I received my "replacement", which was a mouthpiece for a different model, and nothing else... no vaporizer, just some $#*!ing mouthpiece I can't even $#*!ing USE!

$#*! all of you at Kandypens. You're $#*!ing INCOMPETENT liars and crooks. I CANNOT stress this enough: INCOMPETENT CROOKS.
Whoever owns this business should be ashamed he's running such a sham operation, but I guess thieves have no soul or shame. He should be dragged into the street and shot. I should sue but it's not worth the headaches.

Enzo V. Lazzari.

I am posting this review on every goddamn page I can.

Date of experience: February 14, 2020
California
1 review
0 helpful votes
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Scam!
November 4, 2023

Never received my package.:: this place is a scam! Truly David is a scam artist and never going to see the product nor a refund

Date of experience: November 4, 2023
Colorado
1 review
0 helpful votes
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Lifetime Manufacturers Warranty on the life of the batteries

Steer clear of these guys/don't return calls or reply to emails. Go to Kind Pens!

Date of experience: November 12, 2021
New York
5 reviews
14 helpful votes
Follow Robert F.
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If you are thinking of buying a K-Vape from KandyPens, listen to my tale of woe first.
On the morning of 2/17/16, I ordered a K-Vape from KandyPens and was promised shipment on the next business day.
When this did not transpire, I made several futile attempts to contact KandyPens, at which point I contacted their local Better Business Bureau and made a complaint.
Miraculously, several hours after the complaint was lodged, the unit was shipped and I got some belated email from them.
Flash forward to 2/22/16 when my K-Vape arrived, I plugged it in to charge and came back several hours later to find a unit which, I assumed, was fully charged.
I used the unit and, admittedly, it worked pretty good - for about 2 hours or so then the power gave out.
I plugged the unit in and let it charge for over 15 hours but the "fully charged" light never came on and the pen wouldn't work.
I contacted customer support and got a letter from Karris suggesting I let it charge overnight. I replied that I had done so.
She replied and told me to send the unit back, which I did on 2/24/16 (at a cost of $2.60), and a new unit would be sent.
They actually did send me a new unit and even though it says it charges up in 3 hours, it took well over 15 hours and like the last unit, worked for about 2 hours then needed to be recharged, which took over 15 hours.
I contacted KandyPens and they said to send it back, which I did on 3/2/16.
So will I ever get a working K-Vape or am I doomed to keep spending $2.60 to send defective units back?
Stay tuned...

Date of experience: February 29, 2016
Maryland
1 review
0 helpful votes
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Since writing my previous review my issue has been resolved. The customer service agent who ended up handling my case righted everything and I'm very pleased with the promptness, courtesy and the explanation I received for the previous error. Top notch. I recommend this company.

Date of experience: April 20, 2018
Michigan
2 reviews
2 helpful votes
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Hubby's Vape Pen
March 16, 2018

My hubs has a vape pen that he uses constantly. I wanted to rant about it here because it's really convenient and has helped him quit smoking. I don't mind the vape smell much at all and it goes away within 5 seconds anyways. I couldn't stand the smell of smoke! Kandypens.com has the Rubi, and I plan on buying him that for his bday coming up!

Date of experience: March 16, 2018
Florida
1 review
0 helpful votes
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They lie about everything the company is a scam bags, i have the same problem, kandy pens is a police case

Date of experience: June 11, 2016

Overview

KandyPens has a rating of 1.8 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KandyPens most frequently mention and customer service. KandyPens ranks 53rd among Vaporizers sites.

service
13
value
12
shipping
11
returns
11
quality
12