Got the crystal 2 and it don't work just gets realy hot. They said it's not their problem and don't do refunds. So pretty much just a scam company
$#*!ING TERRIBLE COMPANY TO DEAL WITH.
I first bought a vape pen from this $#*! company, which turned out to be a terrible product. I let them know it was crap, and they told me they'd send a different/ "better" option, which was a cheaper vape pen. Okay, whatever. Today I received my "replacement", which was a mouthpiece for a different model, and nothing else... no vaporizer, just some $#*!ing mouthpiece I can't even $#*!ing USE!
$#*! all of you at Kandypens. You're $#*!ing INCOMPETENT liars and crooks. I CANNOT stress this enough: INCOMPETENT CROOKS.
Whoever owns this business should be ashamed he's running such a sham operation, but I guess thieves have no soul or shame. He should be dragged into the street and shot. I should sue but it's not worth the headaches.
Enzo V. Lazzari.
I am posting this review on every goddamn page I can.
If you are thinking of buying a K-Vape from KandyPens, listen to my tale of woe first.
On the morning of 2/17/16, I ordered a K-Vape from KandyPens and was promised shipment on the next business day.
When this did not transpire, I made several futile attempts to contact KandyPens, at which point I contacted their local Better Business Bureau and made a complaint.
Miraculously, several hours after the complaint was lodged, the unit was shipped and I got some belated email from them.
Flash forward to 2/22/16 when my K-Vape arrived, I plugged it in to charge and came back several hours later to find a unit which, I assumed, was fully charged.
I used the unit and, admittedly, it worked pretty good - for about 2 hours or so then the power gave out.
I plugged the unit in and let it charge for over 15 hours but the "fully charged" light never came on and the pen wouldn't work.
I contacted customer support and got a letter from Karris suggesting I let it charge overnight. I replied that I had done so.
She replied and told me to send the unit back, which I did on 2/24/16 (at a cost of $2.60), and a new unit would be sent.
They actually did send me a new unit and even though it says it charges up in 3 hours, it took well over 15 hours and like the last unit, worked for about 2 hours then needed to be recharged, which took over 15 hours.
I contacted KandyPens and they said to send it back, which I did on 3/2/16.
So will I ever get a working K-Vape or am I doomed to keep spending $2.60 to send defective units back?
Stay tuned...
Since writing my previous review my issue has been resolved. The customer service agent who ended up handling my case righted everything and I'm very pleased with the promptness, courtesy and the explanation I received for the previous error. Top notch. I recommend this company.
My hubs has a vape pen that he uses constantly. I wanted to rant about it here because it's really convenient and has helped him quit smoking. I don't mind the vape smell much at all and it goes away within 5 seconds anyways. I couldn't stand the smell of smoke! Kandypens.com has the Rubi, and I plan on buying him that for his bday coming up!
They lie about everything the company is a scam bags, i have the same problem, kandy pens is a police case
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Answer: Hit or miss, email response time is exceptionally slow
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KandyPens has a rating of 1.8 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KandyPens most frequently mention and customer service. KandyPens ranks 53rd among Vaporizers sites.