• JW Computers

JW Computers

Overview

JW Computers has a rating of 4.7 stars from 777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JW Computers most frequently mention fast delivery, customer service, and good price. JW Computers ranks 3rd among Computer sites.

  • Service
    112
  • Value
    10
  • Shipping
    756
  • Returns
    7
  • Quality
    8

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
712
Neutral
22
Negative
16

Instant Feedback

6,030 reviews

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What reviewers want you to know

Positive highlights

  • Timely, quality, and great customer service plus friendly web online interface.
  • Great experience on the website, great prices and great delivery time, came within a week of ordering

Critical highlights

No critical highlights yet

How would you rate JW Computers?
Top Positive Review

“Great selection, good prices, and smooth checkout. Quick and easy!”

David B.
2/1/24

This is how good online ordering should be! Other online retailers should take a lesson, JW Computers are spot on! From the ease of ordering, to the best prices around for what I was looking for (HP ProBook 450 G10), ease of payment, immediate confirmation, fast delivery, expertly packaged and a lovely follow-up email. Perfect! I cannot fault JW Computers and will happily buy from them again and recommend highly to all I know!

Top Critical Review

“Very poor shopping experience”

Deborah J.
1/23/24

Very poor shopping experience - your payment platform doesn't accept Government credit cards because of your need to verify cards against an account, according to your online payment service rep. Obviously this is not feasible with a govt card. I suggest you put a note about this on your payment screen so people don't spend 45 mins retrying to re-submit payment, then calling their organisation, then calling their card provider, only to find out it is a payment platform issue.

Reviews (777)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101) delivery time (37)
Thumbnail of user davidb11483
2 reviews
3 helpful votes
February 1st, 2024

This is how good online ordering should be! Other online retailers should take a lesson, JW Computers are spot on! From the ease of ordering, to the best prices around for what I was looking for (HP ProBook 450 G10), ease of payment, immediate confirmation, fast delivery, expertly packaged and a lovely follow-up email. Perfect! I cannot fault JW Computers and will happily buy from them again and recommend highly to all I know!

Tip for consumers:
Fantastic customer service

Products used:
HP ProBook 450 G10 laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user seyedg2
1 review
0 helpful votes
January 20th, 2024
Verified purchase

"Purchasing Dell monitors from JW was a remarkable experience. These high-quality monitors excel in delivering stunning clarity and color accuracy, making them ideal for professional and everyday use. JW's delivery service was commendable, ensuring the monitors were safely and effectively packaged, arriving in perfect condition. Highly recommended for those seeking reliable and superior monitors."

Shipping
Thumbnail of user yangb4
1 review
0 helpful votes
December 19th, 2023
Verified purchase

Shopping at JW was truly delightful. The store's inviting ambiance, friendly staff, and well-organized displays created a pleasant atmosphere. The wide selection of high-quality products catered to my needs, and the seamless checkout process satisfied my overall satisfaction. The personalized assistance I received made me feel valued as a customer. From start to finish, the experience was enjoyable, leaving me eager to return for future shopping excursions.

Reason I chose this business:

Good customer service and cheaper price!

Shipping
Thumbnail of user alexanderf423
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Fast and easy to deal with, prices cheap as well. Would recommend and buy from again, thanks team.

Reason I chose this business:

Good prices and local.

Shipping
Thumbnail of user dt581
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Minor hiccup. Had trouble paying it with PayPal for some reason. I got emails saying that the payment got refunded back to me for some reason. Had to cancel the order multiple times because of it, create a new order and pay with card - That seems to work fine. Not too sure if it was the website or PayPal at fault. Either way, I was able to order the item that I wanted.

Reason I chose this business:

Because it was 200 dollars cheaper than the other stores.

Shipping
Thumbnail of user ccn10
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Quick, easy and convenient. Good costumer service. The price is reasonable. Good deal to me. Suitable for people want to upgrade their work space or computer spec.

Shipping
Thumbnail of user scottp1074
1 review
0 helpful votes
April 11th, 2024
Verified purchase
• Updated review

Very easy and quick transaction. They had exactly what I needed and the speed at which the product was made available for collection was exceptional. Always happy to shop here.

Reason I chose this business:

It's at a convenient location for me and the staff have always been helpful. They have a good selection of items.

Shipping
Easy to find the products I was after
October 11th, 2021
Verified site experience
• Previous review

Easy to find the products I was after. Search option worked well. Prices seem to be pretty good as well.

Reason I chose this business:

I've shopped in store previously and the staff have been helpful. Prices were reasonable and free delivery on items.

Thumbnail of user scottb3553
1 review
0 helpful votes
March 6th, 2024
Verified purchase
• Updated review

Easy to use and very efficient delivery. Plus the follow up experience is a very nice touch.

Reason I chose this business:

Price and availability of the product.

Shipping
Easy to use
February 23rd, 2024
Verified site experience
• Previous review
Thumbnail of user johnpp4
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

I came across JW Computers when searching for a suitable mesh system upgrade. After seeing what they had available on my short-list I canvassed other sites. Pricing, for the most part was well above JW's price. I placed an order which was delivered quickly and with updates on order processing along the way.

Reason I chose this business:

Good range, great price.

Shipping
Thumbnail of user brucem1185
1 review
0 helpful votes
January 31st, 2024
Verified purchase
• Updated review

Easy to find and order. Blacktown store gave me very good advice and the part number I needed.

Reason I chose this business:

We buy all of our PCs and parts from JW Computers and always satisfied with quality and performance.

Shipping
They fixed the discount code so it worked :)
May 1st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Discount code and availability of products at good price

I entered the Part Number and the screen was blank...
May 24th, 2023
Verified site experience
• Previous review

I entered the Part Number and the screen was blank for so long I thought the search had failed. Creating an account through Discord failed three times. However, a couple of screen refreshes fixed the Search, and I just entered my details in the form instead of linking to Discord, so all good in the end.

Reason I chose this business:

Recommended by trusted friends in IT, and good prices and good advice from staff. Bought my current system from you. I've recommended you to other friends.

Thumbnail of user brianm4354
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Easy to use website with a wealth of items. Ordering was very easy and the whole process happened quickly and as advised by JW. Did a pick up at the shop and that was so easy and all done in about 5 minutes. Happy to choose JW for this type of purchase again. Thanks guys!

Reason I chose this business:

JW came up as a search for the item I wanted and had a good price and delivery time advertised. When I checked out their reviews they were pretty good and there was a Click and Collect store handy to where I live. All in all an easy choice.

Shipping
Thumbnail of user shanes362
1 review
0 helpful votes
February 13th, 2024
Verified purchase
• Updated review

I've brought multiple graphics cards from JW computers over the last few years and always had a great experience. They do what they say they will, l highly recommend them.

Reason I chose this business:

I’m confident when l buy from you guys that the transaction will go well.

Shipping
These guys are 1st Class
October 13th, 2021
Verified site experience
• Previous review

These guys are 1st Class. Always friendly and happy to help where they can. Pricing is very competitive too. Great Job JW

Reason I chose this business:

Great pricing and service. Deal with many online stores, this one is a cut above the others.

Thumbnail of user rt289
1 review
0 helpful votes
April 19th, 2024
Verified purchase

Simple & fast. Saw a great deal with the computer monitors and instantly went and bought two of them. No regrets!

Reason I chose this business:

Saw a great deal and just went with them

Shipping
Thumbnail of user peterb3155
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Website was easy to use and super fast delivery ordered on the public holiday and came from Sydney two days later

Reason I chose this business:

Found online and had the product at $30 cheaper price than at other places

Shipping
Thumbnail of user hayleyb72
2 reviews
0 helpful votes
February 12th, 2024
Verified purchase

Wonderful, affordable price. Easy checkout, free shipping. Decent delivery time. There was no problems with the process and the laptop is working great.

Reason I chose this business:

The price and free shipping.

Shipping
Thumbnail of user garyb2762
1 review
0 helpful votes
March 21st, 2024
Verified purchase

After trying to purchase through Windows, the order hung. I changed to Google and had no trouble at all.

Reason I chose this business:

After looking through Ebay, I got a popup to this website. I was very pleased with the price of the cable.

Service
Shipping
Thumbnail of user eoinr10
1 review
0 helpful votes
April 24th, 2024
Verified purchase

Everything seems great and works fine, my CPU or motherboard is busted but thats a manufacturing issue that jw computer is incredibly helpful in solving

I was told where I needed to go to have me issue resolved with getting a repair or replacement and now am just waiting on a response with instructions

Reason I chose this business:

You guys have great prices on great quality products

Service
Shipping
Thumbnail of user violetw66
1 review
0 helpful votes
October 30th, 2023
Verified purchase

Fast shipping with care taken to protect the item, which I really appreciated because I specifically avoided an online marketplace with a reputation for throwing around packages. The follow-up emails to request a review and make sure I'd received it were a helpful reminder and I don't mind them at all. SSD works perfectly and I'm so pleased I could find the bigger size on sale, too, thank you!

Reason I chose this business:

My local game store was out of stock and I wanted to buy an SSD locally so I wouldn't have to order it from overseas or risk receiving a damaged/faulty item from somewhere else.

Shipping
Thumbnail of user mdanowarhossen9308
1 review
0 helpful votes
December 27th, 2023

I gave him the task of turning poster textual data into an excel sheet and he did it with high accuracy and in a timely fashion! I genuinely recommend this man if you want fast and efficient work.

Tip for consumers:
Hi there, I am anowar, professional 2d animator. I have been working in this field for more than 4 years and have hundreds of satisfied clients.

Products used:
The data was not formatted as requested. The data was missing for many fragrances in the list. Wrong data was entered for a few fragrances. Had to spend a lot of time reviewing, correcting, and adding required data.

Thumbnail of user stefanf94
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Ordered the LG monitor on Easter Saturday and picked it up the following Saturday at the Blacktown shop. It was a fuss free and professional service and I was very pleased as the item was ready near the counter to be collected so I did not even have to wait. The item came as described and the shopping experience went well. Thank you.

Reason I chose this business:

Excellent sale price in combination with overwhelming positive reviews.

Shipping
Thumbnail of user jiny22
1 review
0 helpful votes
April 21st, 2024
Verified purchase

ASUS ROG STRIX GO is a great product. The noise cancelling function is ok for daily usage. It have very longer battery life.

Reason I chose this business:

Due to JW computers has ASUS ROG STRIX GO promotion which is nearly 52% off. It's my main reason. It's my first time to purchase goods on this site, but they processed and shipped very efficient.

Shipping
Thumbnail of user peteri543
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I came in store at bankstown last minute gift shopping before Christmas, with 15 minutes to spare before closing, staff was very helpful to allow me to process the order with my desired payment method. I really appreciated the help and advice on the product.

Reason I chose this business:

Good price and online store to browse as well as convenient location to physical store for pickup and f2f product advice.

Shipping
Thumbnail of user lettiec6
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Delivery was incredibly fast - within the same week. Just be sure to purchase travel protection when prompted because my box arrived pretty beat up. Luckily the item inside was fine and functions well :)

Reason I chose this business:

They were the only ones stocking the exact keyboard model I wanted. Now I've verified for myself that they're reputable, I imagine I'll check out their store again in-future. Thank you JWC!

Shipping
Thumbnail of user margaretg1569
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I was very happy with my experience with this company! My order went in on a Friday, and arrived from interstate on Monday! My laptop is not yet fully in use, just waiting to transfer some more files from my old set-up. But what I've done so far has been good!

Reason I chose this business:

I had some help from my son to find the laptop that I needed at a good price. And JW fitted my needs!

Shipping
Thumbnail of user jasonj806
2 reviews
0 helpful votes
May 8th, 2024

Items showed 2-3 days for dispatch on their website. What this actually means is 2-3 dispatch from their supplier, which could take any amount of time before they get it and then send to the customer.
Besides this, they shipped with Startrack - nothing more to say about that!
Seriously, I can get stuff from Europe quicker.
To top it off, I get an email from Sitejabber about my order and asks me to click on one of the options. As my item still hasn't arrived, the option I would have selected, isn't clickable. What a joke! Surely they would want to know that 12 days after placing my order, the item still hasn't been delivered so that they can quote:
"Your response above will provide JW Computers with valuable feedback regarding your order so that they can better assist you and other customers. "

First and last order from JW, methinks!

Service
Value
Shipping

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.

Company Representative

Thumbnail of user georgew799
George W.
Typically does not respond to reviews

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