• JustAnswer

JustAnswer

Overview

JustAnswer has a rating of 4.0 stars from 5,545 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and legal advice. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 67.8%
Positive
1,391
Neutral
37
Negative
624
374
See all photos

What reviewers want you to know

Positive highlights

  • Alan was very helpful and got me going in the right direction
  • Response time was great, the mechanic I messaged with was Tom, very informative, and helpful.

Critical highlights

  • I unsubscribed and they've been stealing money from my credit card.
  • She stated she couldn't see any of that but she had no way to call me so she sent me the Customer Service number.
How would you rate JustAnswer?
Top Positive Review

“My dog at a lot of chocolate!”

Marcel K.
4/7/24

I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!

Top Critical Review

“Scammers”

Hayley C.
1/12/24

Absolute scam artists. Quote that it will be a $2 refundable amount then charged AU $68. I didn't avail of any services. They then lock the chat so you can't communicate with them at all. Terms and conditions not accessible which is in breach of legislative requirements.

Reviews (5,545)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (310) customer service (266) membership fee (158) bank account (49) trial period (26) right direction (23) response time (26) emergency vet (31) expert advice (29) web site (28)
Thumbnail of user edwardss
1 review
3 helpful votes
June 28th, 2018

I asked a question on justanswer. Online and within 5-8 minuets i get a usefull answer, i chat with them for more query's and they give me answer, today i joined just answer Q&A community and now its open for read question, ask questions, and give answer to other users.

Thumbnail of user marcelpkroger
1 review
0 helpful votes
April 7th, 2024

I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!

Thumbnail of user eileenb507
1 review
0 helpful votes
February 20th, 2024
Verified purchase

My Chihuahua/Dachshund rescue pup ate raisins. Dr. Black gave me clear, concise treatment options, walked me through inducing vomiting with precise instructions, and stayed available until the crisis had passed. So impressed with the speed with which I received help as well as the professionalism and caring shown to me and my dog. I was able to treat her in my own home and save a very expensive trip to the emergency vet on a weekend.

Reason I chose this business:

Fast, professional

Thumbnail of user rivad1
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Dr Paul Brazzell called me back immediately and answered my many questions with patience and considerable knowledge. He gave me very useful advice which will help me get the proper diagnosis for my dog, who has had 2 seizures in 6 weeks. I am much better prepared to see a local Vet now, and ask for the proper testing, and make an informed decision regarding the diagnosis and treatment. Thank you, Dr Brazzell!

Reason I chose this business:

It sounded great!

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

I am glad you had a great experience with Dr. Brazzel!

Thumbnail of user lindat2724
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I am a new JustAnswer user. Over the past few weeks I've found it to be very useful and worthy of a positive review. There was a bit of a learning curve, as the interface is not quite as intuitive as it could be. But once I posted several questions, received several very good answers, and got used to how it all works, I'm a fan! It's been great to quickly receive such excellent advice from high-level experts on a wide variety of topics.

Reason I chose this business:

I'd been curious about JustAnswer for years. When I hit a "brick wall" with a major tech issue I'd been struggling with, I finally tried JustAnswer. I'm glad that I did!

Thumbnail of user denisem2359
1 review
0 helpful votes
March 26th, 2024
Verified purchase

I was very satisfied with what the doctor told me bout my dog she would whine and carry her toys around and she would actually try like she was nursing her toys band the doctor was very professional tell me what was going on. A false pregnancy. This was actually not the first time she did this but it made me have concerns. But I was very assured that it was a phase that some female dogs go through. She is getting better without as every day passes. Thank you so much for the info

Reason I chose this business:

I seen it online and what I read made me believe just answers was a caring start.

Thumbnail of user silvdrpegdesign
1 review
0 helpful votes
October 4th, 2023

My inquiry was to find legal direction to advocate for an inmate in jail whose health because of being in jail has caused physical health deterioration and life threatening condition to his heart, lungs, and major organs. We are caught in the middle of political lack of funding to jail to provide adequate health care to heal and restore. It is very, Very, VERY serious Thank you for your compassion and guidance.

Thumbnail of user dwightc117
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Frank was very diligent and helpful, he followed up with me though it was into the wee hours of the night, 2:39 a.m. his time and gave me good answers.
My last experience on a problem and the other expert Tyrone has the same work ethics and also taking time and patience to explain the problems and situations for me. I m very impressed and thankful for their services.
Definitely recommend your site to others.

Thumbnail of user stephaniej428
1 review
4 helpful votes
August 5th, 2020

They answer my questions really fast and was very professional. Even if you feel like you don't need the extra information, it's great to have someone who can help you out.

Thumbnail of user annc1589
1 review
0 helpful votes
March 27th, 2024
Verified purchase

My query regarded possible sale of a property (unit) jointed only by HOA members: the legal means involved. I was referred to the Davis Stirling act (which governs such matters) and given some specific answers by two attorneys. I did not want to join a committee of two who will be researching this matter with our own attorney (or referral), but wanted a concrete answer "in my own court" when the matter comes up for discussion and an eventual vote.

Reason I chose this business:

I searched online and chose what seemed to be a good source of legal advice at a reasonable cost (for me). I didn't do a lot of comparison shopping, but am glad to know of this resource.

Thumbnail of user jens595
1 review
0 helpful votes
March 27th, 2024
Verified purchase

I needed background on choosing a hot water heater system in a uniques situation, and the expert talked me though all the scenarios to help me make an important and costly decision. He did this with informed, professional and unbiased knowledge about what my options were and what might work best, offering his own personal experience and recommendations upon my asking. This was after he had educated to me to a fairly sophisticated level on all the factors. I greatly appreciated it and will definitely use them again. So impressed.

Reason I chose this business:

I was prompted to by a particular brand I was investigating.

Thumbnail of user rainis3
1 review
0 helpful votes
April 25th, 2024
Verified purchase

My dog was exhibiting all the signs of being in pain, but eating and using the bathroom normally. I was seriously considering taking him to emergency vet on weekend after hours.
But after getting to talk to an actual vet, I followed his recommendations and the next morning he was back to normal. So glad I decided to get advice before potentially coming out of pocket thousand(s) $$
Which I would have if it was necessary.

Reason I chose this business:

Because it told me I could speak w an actual vet

Thumbnail of user daveb924
1 review
2 helpful votes
May 15th, 2020

They were able to give me sound advice that corelated with state statutes here in Iowa. They evaluated the facts of both sides, Gave me great advice to not let what they perceived as fraud be tolerated by my landlord. Told me to go beyond small claims to an actual lawsuit based on intentional fraud on his behalf Local attorney agreed. Excellent for me.

Thumbnail of user debh191
3 reviews
0 helpful votes
April 26th, 2024
Verified purchase

My 2.5 year old 14 lb daushund yorkie mix was suddenly acting like she was in severe pain but had no obvious injuries. The vet was very reassuring and helped rule out an urgent need for attention. Week end and nearest help an hour away. Still trying to pin point whether it's allergies or maybe ear infection but she's been doing much better

Reason I chose this business:

No immediate availability of vet care. New breed for me so still trying to learn small dog behaviors! Never had a high maintenance pup like her!

Thumbnail of user dianned299
1 review
0 helpful votes
December 18th, 2023

I received a email from one of the sales people on POSHMARK, she said that garment bags was going quickly and if I wanted them I need to purchase them now.

I had already purchased the bags, so I went the customer complaint page to fill out a request to remove one of the charges.

Somehow I was redirected to Just Answers, I was not aware that I was not on the poshmart site anymore, I told them that I was charged twice for the one items.

When Just Answer asked for my card security code I thoughts that they were going to refund my money back to my card.

So I told them that somehow I were on the wrong website, they said no problem they will work on getting everything fixed.

By this time I received a text from the sales person and she removed it extra charges.

I am now aware that I am on the wrong website and had been misdirected, and told them that.
I ask them what are you talking about and how are you going to fixed anything.

I didn't know that I was joining a membership, no one said that I was joining a membership until I told them that they I was on the wrong website.

Just Answers emailed me letting me know that they have refunded my $46.00 dollars back to my credit card.

They say they understood that I thought that I was on POSHMARK. And this is why they refunded my money back.

Thumbnail of user noellem89
1 review
0 helpful votes
February 18th, 2024
Verified purchase

The Dr. was very helpful and informative. My pup has had an itch problem due to flea allergies. His ears have now started itching too. I thought it was mites but I now know that it is very rare for dogs to have mites. It is a yeast infection that was probably induced by his allergies. He sent all the information to me for things to get to help get my dog some relief. I'm very thankful and would recommend this site.

Reason I chose this business:

I wanted to know if I could do more without the expense of a Veterinarian office visit.

Thumbnail of user feliciat160
1 review
0 helpful votes
April 14th, 2024
Verified purchase

To those hesitant in using this form of veterinary services, I would like to reassure those considering, it was well worth the minimal cost & leap of faith. As a retired veterinary assistant, I was provided the information best suited not only for my pet, but circumstances to options available.
Living in a rural area, this is ideal for those with limited access to veterinary care. 🐾Thank you so much Dr. Burn🙏. I'm sorry our conversation was accidentally cut short, as I had 2 questions I had hoped to get your input.

Was directed to automated system 🙁

Reason I chose this business:

Used once before.

Service
Thumbnail of user johnh4279
1 review
0 helpful votes
October 22nd, 2020

Very professional response, answered my questions and give me a number of actions to take. First time using the service and I was impressed.

Thumbnail of user alexisstuckeyfelita
1 review
0 helpful votes
April 15th, 2024

I can't tell you enough how Just Answer has helped me and my family plus friends! I'd recommend anyone to have it!

Thumbnail of user jenap24
1 review
0 helpful votes
April 8th, 2024
Verified purchase

My husband left without a will and no executor. I was so anxious. We had some joint property and some owned individually, and in different state. I was matched with a very experienced estate lawyer who went through the properties as well as any other estate matters, including debt and my responsibility. All my concerns were answered and was given everything I needed to easily close this estate and save a lot of time and money.

Reason I chose this business:

It seemed like it was worth a try and it was. I did not have funds for an attorney and this turned out to be an excellent solution.

Thumbnail of user jacquis72
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I have 2 original David Mann paintings and I've had GREAT difficulty getting them appraised. I guess "biker art" is just not mainstream enough for most appraiser. I decided to give this forum a try. I had no clue, are they worth $50 $500 $5K $50K? The process was quick and easy. I now at least have a ballpark figure about value. Allison was very helpful and even suggested I document the story on their back ground since slightly unusual. Thank you

Reason I chose this business:

Tried other avenues, so why not try one more!

Thumbnail of user paigel38
1 review
0 helpful votes
April 16th, 2020

Unable to take my dog to the vet for a possible tooth infection because of the Coronavirus issue, i needed to find out if i could safely give her human Clyndamycin. Once we determined her size and dosing, all has turned out well and i super super THANK JustAnswer for their assistance! They were fast, polite, and educated!

Thumbnail of user aspschoolprojects
1 review
0 helpful votes
June 14th, 2023

I asked for advice with electrical toothbrus on call chat.

I thought expert will help me reset the device. Next: Questions were asked about my health, not helping with a toothbrush.

I have a life threatening auto-immune disease. Help was all I needed.

I explained the situation and she took advantage of it. How cruel! I was directed to a doctor for advice. No communication from the doctor side.

To go ahead I had to make a payment.
JustAnswer, has my banking details. It is saved and I cannot delete it.
Nobody assisted me. No knowledge from JustAnswer team. Beware!

Thumbnail of user frank90
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I was inquiring on, actually, advice on how to be able to clip my super spicy cats nails. She's a tortie! Medications that might be used to calm her down. We discussed a few things to try, along with going over the things I have tried. Dr Yerke was extremely knowledgeable and understood my frustration. And she also "got" my sense of humor regarding the situation. She all reassured me that I wasn't doing anything wrong and in fact, I was doing things right.

Reason I chose this business:

I wanted a quick answer without having to "drag" my cat to the vet. I'd have to wait a few days for an appointment as she wasn't sick. Maybe, I just needed reassurance that I was doing things right. I don't know.

Thumbnail of user karenb5241
1 review
0 helpful votes
April 7th, 2024
Verified purchase

In the past, my experiences with ss have been difficult and stressful due to lack of people working there. I could never get through on the phone, resulting in standing in many lines. Once I did connect with a real person, everyone was wonderful, patient and helpful. This particular issue could be avoided by adding the option, in the letter, that there is no need to contact ss if I had no changes. The gentleman who helped me today was great. I just don't want to be charged for having to ask a simple question

Prompt and clear and quick

Reason I chose this business:

I thought it would be easier than going through my past experience of spending days trying to reach someone by phone.

Service

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 2 days

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