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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This is an impressive service. The initial chat was responded to immediately, politely and efficiently. They then contacted a consultant who quickly provided excellent professional assistance..
My Frenchie grabbed some poison and ran. I was able to get most out of his mouth but was obviously concerned. The vet was reassuring and helpful. All turned out fine.
After great difficulty with the chat situation was wonderful. The person I finally got was even better and everything was handled professionally and gratefully. It's all done thank you.
Great people to talk to,answered all my questions throughly,would recommend them to other people.
Asked tax professional about a scam that happened to me and he gave me advice on what to do and who to contact.
I had the wiring incorrect and the system incorrectly. He showed me step by step how to fix it.
Adam gave me the confidence to go ahead with the installation so I can use 5d embroidery software on my new laptop. He was very patient and knowledgeable. I pick my laptop up tomorrow…can't wait!
The support is professional, nice, knowledgeable. He stopped my questions and concerns and answer my all questions.
I had a piece of plastic fall out of the back of my printer that rolls the paper when it goes through. He could not seem to tell me how to get it back in. He was very knowledgeable but without seeing it he really couldn't help me.
Informative but it would be helpful if you offered lawyer recommendations.
The vet was very knowledgeable.
The assistance I received was extremely helpful.
I'm an hvac by trade but not familiar with the brand but with the help from Dino I was able to navigate and troubleshoot. Awesome help 5-Star!
Was given a lot of good advice for my dog. They also gave a list of different medications i can use and where to get them. Clickable links to get to then easy.Thank you Dr. Mike
Dr Emmenoff gave me great guidance regarding my cat and his issues. I will make an appointment with his regular veterinarian.
I got this TOTALLY AWESOME tech Darwish. And he worked very very patient and diligent with me to resolve my new litterbox issue.
This guy deserves an outstanding recognition! Make it happen!
My engine wouldn't turn over and Harris diagnosed it over the phone. I haven't done the repairs yet but being an automotive mechanic in the past I believe his diagnosis to be spot on. I did not say that I had previous mechanical experience at first, I had an idea of the problem and Harris went straight to the most probable cause. I would recommend this site to anyone with a problem or questions. Harris is very knowledgeable and professional and friendly and polite. You can't go wrong here in my opinion. Thank you Harris!
Technician patiently helped me get to the right section of Uber's website to cancel my membership. The website was confusing-deliberately confusing?-and together we found the right part of the account section to accomplish that. Technician was knowledgeable and patient.
Clear answers very understanding of issues gave excellent legal advice for my problems. I am a paralegal so I have some knowledge of the law. However I am not an attorney and I needed legal advice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members