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J.R. Dunn Jewelers has a rating of 4.9 stars from 9,281 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service, shopping experience, and return policy. J.R. Dunn Jewelers ranks 7th among Engagement Rings sites.
I ordered a Roberto Coin initial necklace from J.R. Dunn. They were very helpful. The gift arrived quickly and was well packed. My granddaughter loves her new necklace!
The watch, supposedly checked before delivery, arrived with a major defect and cannot be correctly timed. Despite the contacts, no real solution was offered to me. I am told a delay of several months for a repair and still it is not sure that there are parts because the limited series is over. It's a real scandal and I'm still waiting for the solution. I sent the photos and they sent me a user manual denying the whole problem. Since more news, I am told to fend for myself.
I ordered a Roberto Coin initial necklace from J.R. Dunn. They were very helpful. The gift arrived quickly and was well packed. My granddaughter loves her new necklace!
It was easy and it was good to hear that you have a local store that is close to where we live. Looking forward to receiving me new Michelle Womens watch shortly. I expect there will be no issues since your review are outstanding. Look forward to doing more business if may purchase is all that was quoted. New in box with the stainless bands as shown. Thank you! Joe DiNatale
I missed the delivery from J.R. Dunn. My fault! I simply emailed them for help from outside the U.S. and they arranged for my package to be held at the UPS store near my home. What a relief! Thank you J.R. Dunn. Their signature requirement and delivery management took a lot off my mind. Like all transactions with them. It was sooooo easy!
I purchased a John Hardy necklace for my wife's birthday and anniversary gift. As usual, the package arrived on time and was perfectly packaged. I have ordered a number of JHardy pieces from JRDunn and have always been impressed with pricing, selection, and timeliness of delivery. I highly recommend JRDunn!
Customer service was very helpful. Pleased with the product.
Beautiful earrings, wife loved them!
Quick delivery!
I attempted to make a purchase 4 times with no success. Fortunately on the 5th attempt on the 3rd day it went threw.
Easy purchase and super fast shipping! Made it just in time for a special surprise Christmas gift!
J. R. Dunn was the best price I could find by far. The transaction was flawless and quick. My girl loves it. I would buy from here again.
Steve Pryor helped me find just the right birthday gift for my wife and then went the extra mile to resolve problems with UPS.
Cheryl Pracker is very helpful, she let me know what is available and when before finalizing the order. I have received one of the 3 items so far, a John Hardy necklace, it's superb.
The watch, supposedly checked before delivery, arrived with a major defect and cannot be correctly timed. Despite the contacts, no real solution was offered to me. I am told a delay of several months for a repair and still it is not sure that there are parts because the limited series is over. It's a real scandal and I'm still waiting for the solution. I sent the photos and they sent me a user manual denying the whole problem. Since more news, I am told to fend for myself.
I love the Mikimoto necklace i bought but the earring were so dirty when I received. Customer service has pretty fast response to help me solve the problem.
Made an online purchase for a watch. But, I had to return it. Cheryl was so helpful in helping me return the item and helping me follow up with the refund. Excellent customer service!
My order was shipped and received quickly. The item was exactly as pictured and described.
Lovely product, fast shipping and excellent customer service
Working with Cheryl Pracker is always a genuine pleasure. She is very helpful and somehow is able to make great recommendations based on my past purchases!
I love my Deco Madison Michele watch from JR Dunn. Customer service was great.
My earrings came promptly and they were wrapped really, really well! I have had good experiences with all my purchases from J. R. Dunn. Would buy from them again.
I placed an order hoping to get it in time fort girlfriends birthday, and was contacted days later to be told it was out of stock and offered a product that cost nearly twice as much. When I refused this, the original gift I asked for was delivered the day after I needed it, after ordering nearly two weeks in advance.
I am truly obsessed with my necklace and bracelet... and very happy with the customer service at JR Dunn Jewelers.
Fast,easy,professional and very efficient. They have the things that your looking for, not all places have the John Hardy your looking for.
Didn't like that I chose my address and shipping process, and then it defaulted to Shoprunner after - if I wasn't paying attention it would have signed me up for a service I didn't want
This is an extremely high-end, service-oriented jewelry store. It is family owned and run. All of the employees are super nice and super knowledgeable. They listen to your needs and then fulfill. I have bought jewelry and watches previously. This past experience was really terrific. I worked with Andrew who was able to obtain for me a Rolex two-tone Submariner with a blue face (Bluesey). These watches are hard to get and Andrew came through and delivered as promised.
If you are looking to be catered to and get quality-oriented products then this is the place for you. Thank you!
Products used:
Watch
Staff was amazing in getting my delivery out to me in time and very attentive service highly recommended this store
Gain trust and grow your business with customer reviews.
J.R. Dunn Jewelers is a second-generation luxury jeweler that has been family owned and operated since 1969—celebrating over 50 years in business. The flagship store is located in the heart of South Florida, well known for being an Official Rolex Jeweler as well as carrying the top designers in luxury jewelry and timepieces like Breitling, Roberto Coin, John Hardy, TAG Heuer, Gucci, Mikimoto, Tudor and more. J. R. Dunn is one of the first successful omni-channel retailers in the industry, with a leading e-commerce website serving clients worldwide. J.R. Dunn Jewelers prides itself on providing a superior client experience for each and every person, celebrating life’s most joyous occasions. To learn more, visit us in our showroom or visit: https://jrdunn.com/
James Robert Dunn started his career in 1967 as a sales representative for IBM. During a sales call to a jewelry company in Malden, MA, Jim picked up a magazine about the jewelry business and became intrigued. When his schedule allowed, Jim took correspondence courses in gemology, and went to New York to learn about diamonds and colored stones. “I bought a little microscope and I was playing scientist at home,” he said.
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
