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Journeys has a rating of 1.4 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Journeys most frequently mention customer service, business days, and next day problems. Journeys ranks 746th among Shoes sites.
This company responds to reviews on average within 18 days
No positive highlights yet
Ella Dunn, Employee #643199, greeted me with such enthusiasm it made my day, that was nice. There is an UGG hoodie sweater that I LOVE! Hanging on the wall! I don't think you understand, I have the same hoodie that I purchased prior to falling ill with COVID-19, several years ago & unable to work. An UGG hoodie was not a priorty BUT did I mention I LOVE the UGG hoodie sweater. Currently, there are only certain type of material that does not hurt my skin. I can be in this hoodie 24/7.LOL Prior to me having to think if I could/should purchase this expensive wonderful hoodie because it's SO EXPENSIVE but worth it, LIKE $100 EXPENSIVE but it's on sale! But It's not my size, it's too small Ella went to her computer to see if she could order it online. No luck! She could have left it there. Instead, Ella went above and beyond by looking to see which other stores had that hoodie in my size. Ella found my size, Ella reached out to the store and asked if it would be possible to have that item transferred to her store for a customer to purchase. They said YES! 😊 I am SOOOOOOO HAPPY! THANK YOU ELLA!
I ordered online 2 pair of shoes and made payments through Klarna! Because the shoes was delivered but not to the correct home, they didn't want reimburse me my money or resend the shoes! Do not trust Journeys! Go personally to the store and buy the product! Don't do online purchases! The house they delivered was green and my house is blue! I paid them so it's not about the money! But I guess Journeys needs it more than me!
I ordered my cute, adorable RED New balance tennies on Tuesday, May 2,2017, and I received updates from the time I placed the order informing me of what was happening with my order. Yesterday, Thursday, May 4,2017, I received an email from Journey's letting me know my shoes had shipped and they'd be here by today - Friday, May 5,2017, but I thought, "NO WAY!" But, WAY! I have them on my feet right now and I love them!
I was pleased with ordering from Journeys. I've been to the store and only purchased socks from them. I never order shoes online since I wear a half size and can never seem to find shoes that fit just right. Well, the website is pretty easy to maneuver and I ended up getting 4 pairs of converse, sperry's & polo for less than $200. To me that was a steal! And two pairs came straight from the store. I was always updated with confirmation and when my items were shipped.
Only issue I had was I got two pairs in the mail first and it had someone else's invoice inside of it. I waited until the second couple pairs came in but they just had mine on the outside. Even said it was handpicked by an employee. & one coupon for each pair of shoes! After the order I have received tons of emails from Journeys since then. I had to throw it in my spam folder. It took the average amount of days 5-7. And the shoes fit myself & my husband perfectly. I'd order from them again.
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Visit Journeys.com for the latest styles from top brands with FREE SHIPPING on purchases 39.99 and up! Journeys Shoes carries the hottest brands and latest styles of athletic sneakers, boots, sandals and heels.
