• Jos A. Bank

Jos A. Bank

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Overview

Jos A. Bank has a rating of 2.0 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jos A. Bank most frequently mention customer service, credit card, and next day problems. Jos A. Bank ranks 883rd among Men's Clothing sites.

  • Service
    30
  • Value
    28
  • Shipping
    16
  • Returns
    17
  • Quality
    26
Positive reviews (last 12 months): 0%
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Critical highlights

  • Moreover I thought the customer service will be very caring about customer experience but I was wrong they don't care.
How would you rate Jos A. Bank?
Top Positive Review

“I found a new place for my boys!”

Gerri K.
5/1/23

I've been to many stores over the years getting clothes for my boys. I have to say I was so impressed with this store. I've been to other stores and did nothing but wait around for 20 minutes only to leave. At this store, I was told someone would be with me shortly. Within a few minutes a woman, Taj, helped us. We told her what we were looking, she took my son to the other side of the store and sized him up just by looking at him! I was impressed. I took my other son there the next day to get a suit as well. They did the alterations, ordered what we needed, and we were all very happy. My sons can't wait to go back to get another suit.

Top Critical Review

“Rude salesman”

David D.
11/13/23

I purchased a suit from them. They had to order in the pants. I tried on the suit and discovered that the waistline was a45 not the 36 I needed. The salesman told me that I was mistaken and my story was impossible. After some time I told him that I had called yesterday and the pants were in the hold area. Never have I experienced such rudeness from a salesperson. This was at the Milford, Ct store.

Reviews (90)

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Reviews that mention popular keywords

customer service (28)
Thumbnail of user dougz115
1 review
0 helpful votes
March 16th, 2020

Do not it the permanent crease option with your pants. When you take them to the dry cleaners you will end up with double creases. I've asked dry cleaners to take out the permanent creases. So far none have been able to do so.

Products used:
Suit, dress pants, dress shirts

Service
Value
Returns
Quality
Thumbnail of user mannyh
10 reviews
22 helpful votes
May 1st, 2014

This site proves to be very confusing in their navigation, filtering and general experience.

Are there deals to be had here? Yes. Just takes a few times to learn to use their technology.

I have also had difficulty with using their sale codes on occasion.

Beware however, they are a SERIOUS user of re-marketing ads on other websites, so if you click on that polo shirt and decide to not buy it, it will follow you for days by their ads on other sites.

Site takes patience I guess.

Thumbnail of user neilm7
4 reviews
7 helpful votes
November 9th, 2011

It is a bit difficult to truly distinguish differences between suit style, color and cut on the site. Some ability to select products and compare them would be good. Also they tend to have no correlation between your purchase trends on the site and the mailings you receive. It would be good if they could leverage some of that to make the discounts / special offers more targeted.

The pros are that they have terrific customer service and fulfillment so I would recommend using this site to purchase.

Thumbnail of user solb1
42 reviews
196 helpful votes
September 6th, 2011

First my credentials: I have spent way too much money on clothing from Jos A Bank. I must have purchased 15+ suits and 50+ shirts from them in the past few years. I think I am addicted.

It's a great place to go for (mostly) high quality mens clothing at decent prices. They bill themselves as selling super-high quality upscale clothing. The suits and shirts are usually good but not as high-end as they would like the customer to believe.

For those looking to buy a suit I would stay away from the "Executive" lineup as I have found the quality of those to be poor in several cases. Stick with "Signature" or better. I have had mostly good experience with Signature suits.

Non-iron / Wrinkle free shirts - These are their "Traveler's" line. They are average when it comes to non-iron performance. I have seen similar performance from cheaper brands such as JC Penney's Stafford and far better performance from Charles Tyrwhitt (the absolute best non-iron shirts anywhere), and Lord and Taylor's Black Brown brand.

Now for the not-so-good. Their advertising and selling methods are ridiculous. For example the list price on their Signature suits is $795. My average price paid is $145 for these suits. It is in any combination of "Buy X get Y free", Get X% off, Buy a suit get 16 ties, 12 belts, 4 shoes, and a haircut & shave for free. Point is the net price paid for these suits in whatever combination of discounts they offer will always be a similar amount.

As they run through a promotion, the price will decrease (in various iterations and offer types) until it reaches the low end of the range for that product ($143 for Signature and $118 for Executive suits seems to be the low end of the range).

I just wish they would just advertise a price for their product and sell it at that price without making the customer do all sorts of crazy calculations to figure out the price he is paying for the items. Two stars lost for this.

With all of this said, I keep going back to Jos a Bank because the clothing are of good quality and well worth the price paid. I just wait until the suits go to $143 (on sale) and the non-iron shirts go to $19.99 (on clearance) and stock up.

Unfortunately my wife gave me an ultimatum - either my overabundance of shirts went or I went so I had to take a break from buying for a while. Oh well...;-Þ

But for those who need good quality men's clothing at good prices, check it out.

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About the business

Shop JoS. A Bank? ۪s high quality & tailored men's clothing. Shop our collection of men's apparel including suits, sportcoats, dress shirts, outerwear, accessories, custom suits, big & tall & more. Shop online or at our 500+ stores nationwide. Free shipp...

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