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JohnLewis has a rating of 1.1 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JohnLewis most frequently mention customer service, faulty product, and next day problems. JohnLewis ranks 728th among Furniture sites.
No positive highlights yet
I contacted customer service and spoke to Shaz? I had a problem with some expired gift cards. I gave my reasons for not using the cards within the 2 years Shaz was very helpful and listened to what I had to say and then had to get authorisation from her Manager who agreed to issue replacement cards. Shaz apologised that replacement would not be sent until 30th December which I was more than happy with. In fact I received replacement card within 3 hours. Exceptional service. Well done John Lewis and particularly Shaz
I buy almost everything online. After I have amassed postage receipts for the returns I have sent for refund I sit down to check they have indeed been refunded. And always it is ONLY JOHN LEWIS who have not put through the refund. Customer Support is a headache, their phone reps contradict their emails. Look after your money and buy elsewhere
I have bought so much dress from johnlewis over the years, the only issue I have encountered is I get my order to my place and if need to repair, I drive to their store.
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