Wonderful experience; Adam was very helpful resolving a shipping question and I appreciate his attention to customer service.
Very fast and simple, thank you, Mr. Leonard Ross Crane, our of Refugio, Texas. Willco Services Inc, is the best oil field device co. In the coastal bends of south Texas!
Your site won't allow item to be shipped directly to me. There is zero reason for not shipping to Alaska.
No problems other then I could not skip this point of not leaving a comment, when I chose not to, it made me come back and write this comment which is just now wasting my time.
Easy and simple website, and they had a heck of a sale on my item which beat everyone’s price by $30
I was given the information to order, but rated because I found the ordering process easy. However, one comment, an estimated delivery date before ordering - especially if there's a difference between UPS and "retail" would be helpful. We are in a tight bind to get this in by next Wednesday.
I tried to place the order yesterday, when orders over $200 had free shipping...but the website froze at checkout. placed the order successfully today, but missed out on the free shipping! :-(
The 5% off coupon helped some though.
I would have liked to have been able to live chat to check on something that was not 100% clear. (Whether or not the vacuum included the HEPA filter...looked like it does not.)
However, I sent an email after placing the order (after business hours) and the next day I got a reply that the item DID include the filter, and they would cancel the extra filter from my order, as I had asked.
Very good customer service!
First time purchase online, normally I purchase directly at facility. Easy navigation made for a speedy purchase!
Pretty good, only issue was trying to change quantity in cart at checkout and had to start checkout over.
The product ordered is used in training and the ability to order by 'each' and not by the dozed is a great help in controlling costs (eg. one unit helps teach several students). Ordering was quick and simple. Will use the site again.
Site is easy to navigate, however when I was searching for Peltor headsets I can't really tell the difference between all the variants in the titles and descriptions.
Quick and easy and as long as your salesmen do not start calling me immediately like they do at Grainger...then we will continue to do business. Thank you!!!!
I was unable to edit the cart just before checkout. I had to return back to the cart, and then to the first page of creating an account to make the change. The same with reading Terms and Conditions. I had to return all the way back to the Create Account page and start over. There should be a new window that opens for "Terms and Conditions" so I don't have to go back and start over again
Very easy to use site and quick response in the chat room to my question about timing of Priority Mail Deliver 2-3 business days. Many thanks,
Everything from receiving a quote to making the purchase online was super simple with the help of your staff. Thank you!
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