• JemJem

JemJem

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Overview

JemJem has a rating of 3.06 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 3rd among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 62.5%
Positive
5
Neutral
1
Negative
2
11
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What reviewers want you to know

Positive highlights

  • Shipping was fast while the customer service was good too.

Critical highlights

No critical highlights yet

How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Negative seller! Liers!”

Artem M.
8/16/22

Seller is big LIER! Negative seller! Posted photos of brand new phone and price was $1,750 (same as in the apple store) but item arrived used, scratched and in not acceptable condition. They did not mention that phone was used, plus they should upload the pictures of specific item (not from apple store). When I requested item returned they denied for the payment back. The Reason why I bought it on Amazon, not in Apple store because I had to wait in Apple store and I needed a present for my wife. Negative, liers!

Reviews (165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user maxineo23
1 review
0 helpful votes
October 15th, 2023

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Tip for consumers:
They processed and shipped my order within 5 days. Customer service was great!

Products used:
I bought an iPhone 12.

Service
Value
Shipping
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Thumbnail of user sammyy12
1 review
0 helpful votes
October 9th, 2023

In terms of performance, the MacBook exceeded my expectations. It runs smoothly and efficiently, handling multitasking and demanding applications with ease. The battery life is surprisingly good for a refurbished model, lasting me through a full day of work without needing a charge. One of the aspects that truly impressed me was the customer service provided by JemJem. They were responsive and helpful throughout the purchasing process, addressing all my queries promptly. Additionally, the warranty and return policy provided me with peace of mind, knowing that I could rely on JemJem in case of any issues.

Tip for consumers:
Great customer service throughout.

Products used:
A refurbished MacBook

Service
Value
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Thumbnail of user harrisa49
1 review
0 helpful votes
August 30th, 2023

I recently purchased a refurbished iPhone 12 from JemJem, and I am absolutely thrilled with my purchase! The phone arrived in impeccable condition, looking almost brand new. It's evident that JemJem takes great care in their refurbishing process. The phone's performance has been flawless; it runs smoothly, and all the features work seamlessly. The battery life at 95 percent was impressive.

Tip for consumers:
Shipping came a day late but the condition of the item was great.

Products used:
IPhone 12

Service
Value
Shipping
Quality
Thumbnail of user ireneb379
1 review
0 helpful votes
October 17th, 2023

I recently purchased a refurbished iPhone 13 from JemJem, and I must say that I am thoroughly impressed with my purchase.

First and foremost, the physical condition of the phone is remarkable. It arrived in near-mint condition with no visible scratches or signs of wear. JemJem clearly takes great care in refurbishing their products. The device looks and feels new.

One of the standout features of this purchase was the significant cost savings compared to buying a brand-new iPhone 13. I was able to get a top-tier smartphone at a fraction of the original retail price, all without compromising on quality or functionality. This proves that refurbished devices can be a smart and economical choice.

Tip for consumers:
Great customer service and free shipping.

Products used:
I bought an iPhone 13

Service
Value
Shipping
Returns
Quality
Thumbnail of user olgal171
1 review
0 helpful votes
September 4th, 2023

I saved a bundle by buying a refurbished MacBook Pro from JemJem. The condition was far more than what I expected, just like a new device. I have been using the device for four weeks and I can say It's a powerhouse, I haven't experienced any issues. Highly recommended for anyone on a budget."

Tip for consumers:
They deliver as promised.

Products used:
I bought a MacBook.

Service
Value
Shipping
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Thumbnail of user jimr1191
1 review
3 helpful votes
July 6th, 2022

I found out about Jemjem on Bestbuy and I decided to check them out. I saw several of their listing about refurbished Apple products with great prices. I needed an Ipad but I ended up buying an Apple wrist watch and the said Ipad. Items were shipped in three days and they look good so far after a week of usage.

Tip for consumers:
Gadgets work perfectly.

Products used:
An Ipad and an Apple Watch.

Service
Value
Shipping
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Thumbnail of user ramazanb1
4 reviews
0 helpful votes
January 23rd, 2021

The phone I ordered from here last month quickly arrived and there was nothing missing in the product. I did not encounter any problems. It's a really successful business.

Service
Value
Shipping
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Thumbnail of user paulj1458
1 review
1 helpful vote
July 3rd, 2022

I decided to give them a try upon recommendation from a co-worker. I paid for a MacBook and it was scheduled to be delivered within five days and I got it on the fifth day. MacBook was in the best physical condition it could be considering it's a refurbished, just a few minor scratches you could barely see. It's been a month of everyday usage and no issues.

Tip for consumers:
MacBook has been in an excellent condition since I bought it.

Products used:
I bought a MacBook from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user normanm170
1 review
0 helpful votes
December 18th, 2021

I had a lot to chose from. Lot's of refurbished Apple products listed and the prices are quite cool. I Opted for an Apple watch and I'm so excited about it. It looks new, no one will ever know its a refurbished. Shipping was
Fast enough, four days wasn't bad for me. Customer service was helpful.

Tip for consumers:
Watch is in top condition.

Products used:
Apple wristwatch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiet128
1 review
14 helpful votes
June 30th, 2020

I had an awesome experience with them. It was one of the most stress-free and painless purchase I've made recently. I received my phone without having to call them again and they shipped on time. Product is exactly as described and works well for now and I hope it does so for long.

Thumbnail of user alexh435
21 reviews
23 helpful votes
August 28th, 2021

It's been a few weeks since I bought an iPad from them and I'm totally satisfied with their service. They shipped within 5 days which was fair to me.

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Value
Shipping
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Thumbnail of user christopherb2088
1 review
0 helpful votes
August 29th, 2022

I was introduced to JemJem by a co-worker who had used them a few times. After witnessing him purchase an IPhone 11pro max and an Apple watch from JemJem I decided to give them a try hoping I get same quality. I got a Gold Iphone 11Pro max from them and it's beautiful. I just added them to my list.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sablites
7 reviews
0 helpful votes
January 10th, 2021

Jemjem has not dissapoinnted me since I started buying products from them. What `I like most about them see the good service they offer to those who are stuck in their website or for any questions that you may hae because I have had both iseus and with both they managed to help me. My order was delivered quick and in good condition.

Thumbnail of user beulahw12
1 review
0 helpful votes
November 11th, 2021

I ordered a MacBook from this shop through Amazon and I'm satisfied with the deal. MacBook works perfectly, no single faults despite looking for one.

Tip for consumers:
Works perfectly.

Products used:
MacBook

Service
Value
Shipping
Returns
Quality
Thumbnail of user pedrot63
1 review
0 helpful votes
December 25th, 2021

It was a good buy. I'm someone who doesn't have high expectations so I don't get disappointed but I got more than I expected. MacBook is super clean and works flawlessly.

Tip for consumers:
Super clean Macbook. Works perfectly, battery is in the best possible shape.

Products used:
MacBook

Service
Value
Shipping
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Quality
Thumbnail of user christiana153
1 review
7 helpful votes
June 20th, 2020

I'm happy with the my $300 purchase. Phone looks good so far and i hope it lasts. Depending on how long it last i might decide to be a returning customer.

Thumbnail of user eurielb
1 review
0 helpful votes
June 14th, 2020

The refurbished phone I bought from them is still working as though it's a new one. Their customer service is great! There always helped out with my queries.

Thumbnail of user gabriela166
1 review
0 helpful votes
June 22nd, 2020

I bought 2 Ipads from them for my nephews and both of them are working very well. One of them looked like a brand new and the other looked good too but had a little scratch on the side. I'm satisfied with their service and i can recommend them to friends or family.

Thumbnail of user donaldg485
1 review
0 helpful votes
December 5th, 2021

IPhone 11 came without a single crack, it was spotless. Phone is fully functional with excellent battery and camera. Battery health was 95% which was good for me.

Tip for consumers:
IPhone was in an excellent condition.

Products used:
IPhone 11

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawrences614
1 review
0 helpful votes
December 10th, 2021

I'm a regular buyer of refurbished gadgets especially apple products and I do not just buy from one shop alone. I've bought refurbished from two other places and the items were good, but the ones I got from jemjem were good as well, but the prices were better.

Tip for consumers:
Macbook was in an excellent working condition.

Products used:
A MacBook.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristins497
1 review
0 helpful votes
June 17th, 2020

Shipping was pretty fast and device was in top shape. I actually needed an additional tablet to aid my marketing services and the tablet has served me well so far.

Thumbnail of user davida2087
1 review
6 helpful votes
June 3rd, 2020

The Ipad i bought from them was one of the best deals i've gotten on refurbished items. Ipad looks new and it works perfectly.

Thumbnail of user veronicas436
1 review
0 helpful votes
November 19th, 2021

I'm impressed with the Apple watch and an Ipad i bought from JemJem some weeks ago. Both have been working perfectly.

Tip for consumers:
Works perfectly.

Products used:
I bought an apple watch and an Ipad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peggyd105
1 review
1 helpful vote
January 29th, 2019

I bought an Apple laptop from this place 2 weeks ago. The laptop was exactly as described. They took $10 off the price as a new year bonus. Product arrived 4 days after purchase which is not bad. Great Customer service.

Thumbnail of user anorlds
1 review
0 helpful votes
May 29th, 2019

I ordered 2 Ipad pro for my High School Boys and both are in perfect condition. One was almost brand new while the other had a little scratch behind which is not obvious. I'm glad i got value for my money.

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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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