• JemJem

JemJem

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Overview

JemJem has a rating of 3.1 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 4th among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 62.5%
Positive
5
Neutral
1
Negative
2
11
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What reviewers want you to know

Positive highlights

  • Shipping was fast while the customer service was good too.

Critical highlights

No critical highlights yet

How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Deceptive and unethical cheaters - They will send you a cheaper alternative to what they list”

Ken F.
3/14/24

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable." I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

Reviews (165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user rasherr
4 reviews
1 helpful vote
January 10th, 2021

I have used the shop for quite a while and in all that time I can say that ti has been a god experience and is more that I expected. Most of the nlien shops do not provide good service because htey knw that clients are to lazy to confront them as they are located far away.

Thumbnail of user alfonsob29
1 review
0 helpful votes
August 1st, 2019
Verified purchase

But I reported missing a phone case my las order jj promised to ship one and never did! Not a very good customer service!

Thumbnail of user tobyw37
1 review
0 helpful votes
February 11th, 2020

The phone I got was at a great price, the shipping was quick, and they even gave me@ towards another item for me a gift

Thumbnail of user brambler
1 review
0 helpful votes
June 6th, 2020

Equating the price and the quality of phone i got from them, i can say it was a good deal. Shipping was fast as well.

Thumbnail of user mariad585
1 review
0 helpful votes
June 24th, 2020

I am happy with the business i've done with them so far. They shipped in 4 days and above all the phone was clean and faultless.

Thumbnail of user anar165
1 review
1 helpful vote
February 2nd, 2019

I have used the phone i bought from this shop for 3 weeks and have experienced no issues with it. Great value for money. I will patronize them again.

Thumbnail of user jessiej21
1 review
1 helpful vote
June 20th, 2017
Verified purchase

Nice case. Took a long time to receive. But ot seems to be nice enough.

I like using jemjem usually and usually very happy

Thumbnail of user mexinr
1 review
7 helpful votes
December 4th, 2019

I'm pleased with their service. Shipping was fast and the Samsung chrome book has been been fully functional. It was a good deal.

Thumbnail of user normam68
1 review
8 helpful votes
March 1st, 2019
Verified purchase

Shame on me! I ordered an iPad 3 what I thought was a later model iPad but was was an older slow iPad with Cadillac permenantly engraved on the back. I did receive an iPad 3, released in 2012, I just thought it was a newer model. Again, Shame on Me. I think a release date in the JemJem description would help customers know how old the items are.

Thumbnail of user melaniaf2
1 review
12 helpful votes
June 20th, 2017
Verified purchase

The computer looks and works as expected. The only reason I am not giving 5 stars is because it took JemJem 2 extra days to prepare my package, and then the post service (think it was UPS) took 1 extra day. I was leaving the US and the computer arrived after I left (although it was supposed to arrive before) and I had to pay extra to send it to a friend who brought it to me.

Thumbnail of user laindias
1 review
1 helpful vote
June 20th, 2017
Verified purchase

Bought a refurbished iPad 4. The iPad can be a little delayed at times but overall it works great. Also the wall power outlet that came with it started to not charge it hardly at all. I switched it and now it charges fine.

Thumbnail of user davidh528
1 review
1 helpful vote
June 21st, 2017
Verified purchase

Prompt delivery as promised. Price was ok, not great, but ok/reasonable. No complaints from me.
Now i'm just filling up space so as to reach the required 100 character count that jemjem is forcing me to write.

Thumbnail of user mohannads
1 review
0 helpful votes
June 20th, 2017
Verified purchase

When I installed H2O SIM on my phone I found that the time of starting the service is the day you shipped out the SIM card. This card must be activated by used and not by seller, sometimes it is possible that I need this SIM for future use.

Thumbnail of user alanp81
1 review
1 helpful vote
June 20th, 2017
Verified purchase

Disappointed my ipad came with a defective headpgone jack. However, customer service has been good on an exchange or fix. They were gonna look at it before an exchange.

Thumbnail of user claudiac54
1 review
0 helpful votes
June 20th, 2017
Verified purchase

I was happy with the product, the prices, the packaging but most of all the good customer service I got when I called with concerns

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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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