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JCarPart

How would you rate JCarPart?
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Michigan
1 review
1 helpful vote
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It's a scam my erg blocker I ordered is now three days late and they gave me a tracking number for usps annddddd ups so there you go don't shop with them

Date of experience: October 5, 2023
Australia
1 review
0 helpful votes
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Impressive
July 17, 2024

Selling price way below other sellers. Arrived within the expected date. Very pleased with my item. Definitely use this company again.

Date of experience: July 17, 2024
New York
1 review
4 helpful votes
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I order this part because the company told me n my area I would have the part in 3 days and now it's been two weeks and I've still haven't received the part as of yet I would never order anything else from these people. I asked them what was the issue and why was it taking so long they said there short staff and it's out of there control smh this is not good as a business

Date of experience: May 21, 2023
Utah
1 review
3 helpful votes
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Don't use this company
February 7, 2023

I ordered a part.They shipped the part about a week later sent me a tracking number. Two weeks later the tracking number said it was still in the same location. I reached out to them and they told me it was out of stock and offered a 5% discount for the inconvenience. A good company would have let me know right away they didn't have it in stock and I could have bought it from somewhere else. I now have to pay to rent a truck because I trusted this company.

Date of experience: February 7, 2023
Washington
1 review
4 helpful votes
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Horrible service
May 25, 2023

Be careful with this jcar company, they have horrible service, I order a product with the right address, for some reason the products was returned back to the seller, instead of then doing the right thing and sending my product back or giving me full refund. They taking 30% for no reason. I had the right address and everything, Like we're the customer service

Date of experience: May 25, 2023
Maryland
1 review
2 helpful votes
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Worst car part
September 27, 2023

The worst car part i never seen in my life.please avoid to to buy from them.they will make your life miserable. For almost 45 days trying to return a part purchased from them for $600 they made me pay for the shipping $40, and they were negotiating to keep the part 20%.they ended up to refun only $300
No stars

Date of experience: September 27, 2023
Arizona
1 review
3 helpful votes
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Ordered part with a hook of free 3 day shipping and the terms said 3 to 5 working day. It's been 4 working day and a weekend and still has not left the "shipping partner" in their facility

Pay a bit more if you need a part in a reasonable time from a better sellers word

Date of experience: July 19, 2023
Minnesota
1 review
1 helpful vote
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Horse $#*! company
September 22, 2023

I ordered a egr delete for my track car the wrong address was put on for shipping which I emailed within 15 minutes of ordering asking them to either cancel my order or change the shipping address they let it ship to the wrong address and have done nothing to correct the issue

Date of experience: September 22, 2023
Maine
1 review
1 helpful vote
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Damaged part recieved
June 18, 2024

I ordered a valve body from j car part the day I got it I was excited to finally get my transmission in my truck fixed I did get the part but it was not as advertised they said I would be getting a remanufactured valve body and they sent me something that look3d like itbwas ripped carelessly out of another vehicle and shipped without even wiping it down. The biggest problem was there was damage around the seals l. I couldn't put that backing my vehicle and my vehicle is still all torn apart in my driveway. I contacted them via email and told them what I got and sent them pictures. Told them i wanted to start the return process and they just keep ask8ng me year make and model of my vehicle. They don't need that information if all I'm doing is a return and thatbis all I keep getting back as a response i am out 300 dollars and even worse my truck is sitting in my driveway in peices and can't afford to buy another one. I would not purchace another thing from this company EVER. They are out of Hong Kong and the part came from chino California. I learned my lesson here. And as many parts as I do buy online they have lost a lot of business!

Date of experience: June 18, 2024
Missouri
1 review
3 helpful votes
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SCAM
September 21, 2023

DO NOT USE THIS WEBSITE!
I ordered some parts for my Jeep. Received a verification email and my credit card was already charged! They state quick delivery and notification but a week later absolutely nothing.
No customer service and no parts!

Date of experience: September 21, 2023
Virginia
1 review
5 helpful votes
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A legit company
September 7, 2022

At first, I afraid it being a scam. But I recieve my Mazda TCM in the next day. It performs well on my car! It back on road now. I will make sure more people know you are a legit company.

Date of experience: September 6, 2022

Overview

The company's reputation is predominantly negative, with numerous customers expressing frustration over receiving incorrect or poorly made parts, as well as significant difficulties in obtaining refunds. Common complaints include unresponsive customer service, convoluted return processes, and delays in shipping. While a few customers reported satisfaction with specific products, the overwhelming sentiment reflects a lack of trust and reliability. The company's approach to customer service appears ineffective, as many feel misled and unsupported, prompting them to warn others against making purchases. Overall, customers advise caution due to frequent issues and perceived scams.

This summary is generated by AI, based on text from customer reviews

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