• JBikes.net

Overview

JBikes.net has a rating of 3.0 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JBikes.net most frequently mention customer service problems. JBikes.net ranks 12th among Bicycle sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • We purchased a beach cruiser from them that arrived with damage to the frame.
  • They have some lowest prices but they have one terrible customer service.
How would you rate JBikes.net?
Top Positive Review

“Awesome basket”

Brianna A.
5/7/17

Got my basket a day earlier than expected. Fits my bike perfectly and is very sturdy. Color is just a tad off than the color from my bike but you would never know unless I pointed it out. Also super excited that I can bring my little chihuahua on bike rides due to the baskets able to hold up to 10lbs. Haven't had a bike in about 10 years so I'm very excited about this addition to my new bike. Thanks!

Top Critical Review

“Worst place to buy a bike!”

Manuel R.
5/21/16

When assembling the bike the wrong chain cover was in the box and no screw. Customer service on the phone and in the store were awful. I had to drive 40 minutes ways to excahnge the chain cover im here and the have the wrong piece again. And the lady at the store was giving me a bad attitude. I wouldent give it any stars but for the review it needs at least one. First and last time ever shopping at this place. Im going to see if i can get my money back some how?

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

beach cruiser (11) customer service (9) sales tax (3)
Thumbnail of user richards241
1 review
0 helpful votes
June 28th, 2016

I bought my first beach cruiser and had it assembled at the LA Puente store. The bike looked great and couldn; t believe I got the bike I wanted flr such a great price. The customer service was excellent too. The chin guard didn't fit and he owner. Johnny did a lot of work and kept in touch with me until we got the right part. I would recommend JBikes to anyone. Great prices and great service. I know I will be going back there for all my bicycle needs,
Thanks again Johnny!
Richard S from Fullerton

Thumbnail of user kellyl58
2 reviews
0 helpful votes
August 24th, 2015

I was shopping for 4 cruiser bikes and came across J Bikes. They answered all of my questions prior to I placed the order for store pickup. I had them assemble the bikes and put on some accessories. They were very knowledgeable and professional staffs as they claimed they are. Unlike other reviewer had a whole different story to tell, my overall purchase with them was an excellent experience. Visit their stores and see for yourself. I would recommend them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user annv17
1 review
0 helpful votes
December 26th, 2016

Love this pink basket. Goes so well with my pink and white Cruiser.
My basket arrived this Thursday ahead of the day it was suppose to arrive on 12/27.
Just in time for Christmas.
You can't ask for more than that.
Thanks,
Ann Vallarelli

Thumbnail of user stephaniew108
1 review
0 helpful votes
May 12th, 2017

I have a purple bike and I got a teal basket to go with it. I'm ready for beach cruising this summer!

Thumbnail of user jamesz20
1 review
0 helpful votes
May 18th, 2016

Purchased rav X seats for our tandem cruiser and very satisfied with the online service and delivery, will use this supplier again.

Jim Zenisek

Thumbnail of user seanb47
1 review
0 helpful votes
September 3rd, 2015

Received my bike and accessories in good condition and faster than I've expected. Easy to put together and the bike is a very comfortable ride! I'm ready for this Labor Day weekend. I highly recommend J Bikes!

Service
Value
Shipping
Quality
Thumbnail of user markn74
1 review
0 helpful votes
July 24th, 2016

JOHNNY OUR SALES GUY WAS SUPER HELPFUL I RECOMMEND THIS SHOP TO ANYONE. WE PUT ARE BIKE TOGETHER IN ABOUT 45 MIN AND WAS REALLY EASY.

THANKS JOHNNY!
MARK & JULIE

Service
Value
Quality
Thumbnail of user roxanas
2 reviews
0 helpful votes
May 24th, 2015

Love my L-26" urban bike. Chrome in color. Bad $#*! look and rides great. Have 2 friends that will be buying their bikes from Jbikes. Ty super happy.

Thumbnail of user tonym57
1 review
4 helpful votes
March 9th, 2013

Ordered 2 cruisers from this site and had them for will call. Once got to jbikes shop, they already had them assembled and ready. Staffs there are friendly. Helped me carefully loaded the bikes onto my truck. Sales was smooth, clean, and quick. At first, i had hold back buying from this place since for quite some bad reviews. But since they had been here for the past few years, they probably know what they are doing... And as a result, I got 2 cruisers for my 2 daughters at a good price and friendly service.

Thumbnail of user marioe2
1 review
3 helpful votes
July 17th, 2013

J Bikes was very friendly and good customer service. Bought this for a 7 year old boy. It came all the way to Tennessee and was in perfect shape. It was well packaged. Assembly was easy and the fit and finish is excellent. The paint job is awesome. It is a cool looking bike, much like the Schwinn Stingrays of the 60's but better quality. The springer front is the best feature. And you cannot beat the price. I just wish they made an adult size.

Thumbnail of user bonniea15
1 review
0 helpful votes
September 3rd, 2015

I'm a retired teacher and needed a basket for my bike to hold my puppy when I'm out cruising. J Bikes has many selections of bicycle baskets and the people there are very patience and helpful. They had earned my five stars. If you need a quality basket, come to this place.

Thumbnail of user debbiec55
2 reviews
0 helpful votes
December 15th, 2015

Very satisfied customer. Shipping was fast,, Great product..

Thumbnail of user wendellg5
1 review
0 helpful votes
December 10th, 2015

A simple buy of a headlight with no issues and prompt service. Good follow up.

Thumbnail of user jamess334
1 review
0 helpful votes
December 20th, 2015

I looked for a bike for my daughter at 7 different stores and could not find what I was looking for. Pink 24 inch 7 speed bike sounds easy but I counldn`t find one around me at all. I went on line and when I went to Jbikes there it was within minuets I found the absolute perfect bike. I ordered it on Sunday and it was on the way here Monday.It arrived in perfect shape and the quality of the bike was way better than what I was looking at for close to the same price. I live in SC so I could never go to the store but I will be doing business with them in the future for sure.

Thumbnail of user jennifern11
2 reviews
7 helpful votes
July 27th, 2013

I purchased 2 beach cruisers from Jbikes.net and I must say that I was very happy with my purchase.

They are now located in Ontario so it is much closer to my home. I paid Cash to take advantage of the no sales tax special and walked out of the store with 2 bikes, fully assembled (both with 1 year warranty), for under $400! WOW ~

I could've ordered it online and took advantage of their 'Free basket' online promotion but I ended up saving more money with the no sales tax, so I made my purchase in person instead.

I would definitely recommend Jbikes to anyone in the area who is looking for a new beach cruiser (they do not sell any used bikes). I love my bikes (Micargi Rover and Firmstrong Bruiser Prestige) and will definitely go back to pick up some accessories! Thanks, Jbikes!

Thumbnail of user ryanr22
1 review
2 helpful votes
November 18th, 2014

I got this bike for Xmas and love it! Assembly was easy and all the parts were there with no problems. Compared to the bikes at the local bike shops, this one blows them away and my fiance saved a couple hundred bucks! I'm 6'2 190 and this bike is very comfortable to ride.

Thumbnail of user jennic3
1 review
2 helpful votes
March 10th, 2013

This is the second time we bought from jbikes. They had expanded to a larger showroom in the same business center. One good thing about these "mom & pop" stores is that the staffs are friendly and with a remarkable memory. Stacey, was the girl who helped us couple years ago, still remembers us and even remember what we bought from last time. Unlike the big chain store, you pick, you pay, and off you go. Stacey was very thoughtful and suggested what should we buy for our 10 year old daughter from our budget. At the end our daughter was happy with her new bike, and we were happy for what we paid for.

Thumbnail of user cv21
1 review
3 helpful votes
July 18th, 2013

I just ordered a beach cruiser a week ago. The bike that I wanted showed on the web site that it was available, so I called to double check. They said there was one more left in stock. They took my credit card info over the phone to hold the bike and assemble it (for $25) since I wouldn't be able to pick it up from their shop until the weekend. Since I was driving from Long Beach, I called the shop that morning to make sure the bike was there, assembled, and ready for me to pick up that day. I showed up and paid in cash (you don't pay sales tax if paid in cash) saving about $20, which in turn practically paid for the assembly! The guy brought the bike out and we checked together to make sure everything worked and that there were no dents. He then helped me put it in my car and told me that it came with a year long warranty on things that were defective. So, all in all, I got a great bike, for a great price, and everything went smooth! I would totally go back there to by another bike!

Thumbnail of user erice21
1 review
2 helpful votes
October 23rd, 2013

Great deal on a cruiser for my daughter. She loves it

Thumbnail of user kevinr28
1 review
1 helpful vote
October 7th, 2014

I really glad I made my choice with J Bikes for their honesty and outstanding customer service. I ordered the Chloe women's beach cruiser from J bikes for my wife's birthday. I called them on Monday, the 25th to inquire about the experdite shipping to Arizona because my wife's birthday is on the 27th (in 2 days). I was surprised that Johnny (the rep) told me I do not need to pay extra for expedite shipping. He guarantees me that he'd ship the bike right away and my wife will receive the bike on or before the 27th. So long story short, I took his words and BAM... the bike was delivered on 27th at 11:30 am! My wife was so happy and in love her vanilla bike. She even went back to Jbikes website to purchase some accessories to match up her new bike. If you want a quality and good price beach cruiser, I would recommend you to J Bikes.

Thumbnail of user georges71
1 review
3 helpful votes
September 3rd, 2013

Everybody was very nice and helpful. Can't wait to pick up my bike.

Thumbnail of user pault8
1 review
4 helpful votes
February 5th, 2011

Well the story is that I've been wanting to buy a bike for myself a while ago and I've been searching and doing my homework, making sure that that my hard earn dollar is well spent. So after a week of searching and reviewing, I've stumbled to this site call jbikes The reason that I've decided to purchase from them is that they answered my emails and even had a live operator to answer my calls. You see I don't like purchasing items online w/o being about to speak to a live operator. So that's my experience w/ Jbikes.net

Thumbnail of user davidr14
1 review
4 helpful votes
June 30th, 2010

Previously reviews have said a lot of negative things about JBikes however, I just had a very positive transaction with them. I ordered two Beach Cruiser bikes from them on June 22nd and they arrived on June 29th damage free and as described on their website. The bikes were very easy to assemble and I had no problems with any of the parts not fitting, being scratched, dented or bent. I look forward to many years of enjoyment and would not have any reservations with purchasing another bike or accessory from them.

Thumbnail of user norau
1 review
4 helpful votes
December 21st, 2010

I purchased a cruiser on Monday the 21st and returned to purchase a second cruiser the following day. I had a pleasent experience with the salesperson and the person I believe may have been the owner. The first cruiser was assembled within an hour where other shops told me it would take days before I could get the bike. I must say that I will return to purchase another bike and will recommend this store to my friends and family.

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