JB HI-FI

Hi, we called the store on Friday due to our tv not working properly, we we're told that we were able to come in and return our tv. We came into the store with the tv on Sunday morning and were told that they won't return the tv but will only get Hisense to come out and repair the tv. Hayley, the store manager of the Maribyrnong store was rude and defensive from the moment she came out to refuse the return, when we said that we were asking for a return under Australian consumer law she started to roll her eyes and become abrupt in her tone, she said that we do not have the right to return the tv in store as they couldn't determine if our tv had a major fault, i advised her that I'm happy to wait for them to determine this but she refused and kept shrugging her shoulders stating "well I can't do anything for you". She was so rude and was giving us wrong information, I asked her to email me the details of what she was saying(in which she agreed) but then when she was rambling and giving me wrong information and was becoming aggressive in her tone and she stormed off and we were left with an unsolved resolution.
We have shopped at JB hifi and good guys for years and after our encounter with Hayley I can guarantee that myself and family members will not be shopping with you guys again. Hayley should learn some skills in speaking to costumers before she abruptly speaks to costumers.

"Purchased" an Apple Pencil 2 yesterday in the duty free store at Sydney International Airport.

The guy who served me was a bit perturbed that the box was not plastic-wrapped, as per all Apple products, so he checked the barcode at the counter to make sure it was definitely an Apple Pencil 2. He confirmed that it was. I did not think much of it, so paid my money gladly and then boarded my flight to Indonesia. None of the displayed Apple items in boxes had their plastic wrap in tact, by the way.

Lo and behold, I open the box today and guess what - no f'ing Apple Pencil 2 in the box. Totally f'd my plans for certain parts of my working remotely plans.

So, there are only two possibilities - someone had stolen the Pencil from the box (not likely as every Apple product box was missing its plastic wrap) or the incompetent store owners/staff/whomever, deliberately and routinely open and remove Apple Products from their display boxes to prevent theft.

My feeling is, the latter is the truth.

Luckily, I paid with Amex and have my receipts, so will be issuing a chargeback when the charge finalises. Have contacted the store directly and told them in no uncertain terms (profanity included), how unimpressed I am by the complete and utter "F" up.

Worse part is, if I had been more organised before my travels I could have bought the pencil cheaper at Officeworks $186 vs $209 and, the so-called "duty-free" prices at JB in the Sydney International Airport are just the same as their standard in-store prices - they just don't include GST, but you still pay exactly the same price. Duty-free my $#*!.

Cannot stress enough to readers that if you are buying from these clowns, check the product is actually in the box. I feel like a $#*!head for not doing just that.

I went to the northlakes store on the 28/12/23 to buy a watch so the sales man said they would have to order it in so I paid for it when I got home I looked at the receipt and he ordered the wrong colour which they fixed a week later I went in to see if it was there and it wasn't so I went in today 3 weeks later and the sales person said they canceled my order with no communication no calls or emails nothing so if I hadn't gone in I would be still waiting so angry and so disappointed in the store and the salespersons as well I would never buy anything from them again
I got the watch from Harvey Norman so much better service

Sells some really top quality electronics, prices are great especially if you purchase them during sales. Shipping was super fast, and the return process is easy too

First of all I would encourage anyone looking at buying anything from JB Hi Fi to look at their reviews first...I would be very surprised if anyone bought anything from JB Hi Fi after reading the reviews! Unfortunately I did not read the reviews and I purchased a pair of Sony XM5 headphones from JB Hi Fi because my Sony XM3's were getting a bit old. My XM5's were fine to start with, but defects started occurring not long after purchase. When I returned them to JB Hi Fi at Warriewood Square, under warranty, I was concerned straight away when the young girl behind the counter tried to make out that there was no issues with the item? Am I a complete idiot? Why would I go to the trouble of returning for repair if there was no issues with the item? When I insisted that the item be repaired I received an email 2 weeks later explaining that my job had been accepted, but that no errors were found with the headset?! So now I'm stuck with some new $500 headphones that I will probably never use again. My advice, stay away from Sony and stay far far away from JB Hi Fi.

It's worth it going to jb because I have bought laptop ipod DVD player DVD discs and Apple tv box my name is mirella.