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James Free Jewelers has a rating of 4.9 stars from 317 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 25th among Engagement Rings sites.
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The staff at James Free is always responsive. I live out of state and have ordered from James Free multiple times; shipping is fast and they are always willing to special order items that they do not currently have in stock.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
I ordered 2 bracelets for my daughter for Christmas. They arrived quickly and in perfect condition. A personal note was enclosed from Molly which is something I haven't seen in years! The only reason I didn't rate a 5 star is that would have appreciated a certificate of appraisal.
* James Free Jewelers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
Hi Annie
We wanted to make sure that you did receive your appraisal we sent separately just before the holiday.
Kindest Regards,
Molly