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thort2
1 review
1 helpful vote
12/1/16

I have owned Deverl Dodge/Jeep vehicles over the years and had them serviced at dealerships across the country. Service departments have always been friendly and courteous. I was in for a total shock when I moved to the Jacksonville area and had my Grand Cherokee serviced by this dealership. My first experience was for a 40,000 mile service. After a 6 hour time estimate, Inreceived my car 3 days later. When I got to the dealership to pick up my vehicle the check engine light was on. Really, after 3 days they return it with a check engine light on. 3 hours later it was returned with the claim it had a loose connection. Today I have them
One more shot. Went in for an express oil change. 2 hours later I went to the desk to see what was taking so long. I was told their printers were down and my car had been ready for 45 minutes but they couldn't do anything with their printers down. I pointed out that I had seen several people get checked out, I was told that it was only his printer that wasn't working. No apology or anything. I asked to speak with the service manager. 15 minutes later he still hadn't come out. I left and will not be returning. If you look at their facebook page, the reviews are much worse than mine. Not sure how their parent company allows them to continue to ruin their name and cost loyal Dodge/Jeep customers. This is my 5th Dodge/Jeep vehicle. As long as Inlive here, I will not be buying another.

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