IT Supplies

The system should have a check out as guest option. It forced me to retype my info in several times. It did not like my email or my passwords etc. I have ordered from you before and the service has been good, but for ease of ordering online, this system is not ideal for someone who does not want to keep track of yet another password.

IT Supplies' web site is very hard to use; I was a "returning customer" but it didn't accept my SAVED email address nor my password so I had to create a NEW Account. This all took much too long and your auto-log-in system kept returning me to "Sign-in" instead of simply sending a simple e-mail so that I could change my originald PW

Your sign in as a returning customer who forgot their password went into a look and I almost gave up placing the order.

In checking out your site indicated I could use my Amazon Pay account, but that was never allowed when I clicked on that option. I had to input all my information and credit card a number of times to charge the order.

I have been a customer for years. Tonight it was frustrating getting my order processed (not to mention it took a while to get to the paper I wanted as it did not show up under Hahnemuhle papers til I typed in Fine Art Pearl). My original password did not work, etc. Finally did it but not a fun trip

search for product by numbers didn't yield the ink I always buy, also payment sent me in circles several times reentering credit card info that already was displayed, I didn't correct anything but it eventually took it. Usually this site works better?

I've changed my email address + you've changed your web site = a much longer and more difficult time ordering than ever before! Ugh. I trust next time will be like old times when it was easy to order.
Also, wasn't ground shipping free before? Or is that just what I wish had been true?

Not able to reach your toll free number. Formerly enjoyed free shipping with orders over $?. Do not understand why ordering on-line requires me to create a password.

It was hard to find the product I was looking for Inkjetart Microceramic Luster 11x17. Then it was very hard to checkout and pay. I had to get a new password, which took several tries because your reset messages kept going to the offsite spam filter. Finally got it paid. I didn't get any discounts or free shipping. I've been a longtime low volume customer.

Seems like it was harder to find what I wanted on site. Also prices have went up a lot, wondering why such an increase in price?

I write you this note almost every time I order. Your check out process always forces me to reenter my information for address, shipping, and credit card several times - Frustrating when I'm in a hurry.

As I have mentioned before, your website is quite confusing and trying to search, as an example, for "gallery wrap stretcher bars" is not recognized in your search terms. Being in the software business, I can tell you that most people will abandon their carts if they are frustrated in searching. I knew if I dug deep enough I would likely find what I was looking for. The way to improve your site is to develop a broader use of search terms. Additionally, some products are not organized in a cohesive fashion: if you are looking for stretchers, they are completely out of order: for example 8 inch 24 inch then 14 inch. Again this is easy to improve by creating a hierarchy or sequence. If you are looking for canvas and search a specific type only one width comes up and the others of that brand and finish are buried elsewhere in the site. Just trying to help.Even for me, a business that has used your products many times, I find it frustrating experience taking far too much time.(sorry!)

Your prices are OK, but you have to do something about your ordering
web site. It's the clumsiest thing I've ever used.

Your payment screen is terrible - you can't see that you need to fill in additional information about your credit card ( and I have a credit card on file for you)

Signing in was painful. Multiple password resets. Shipping should be free. Your payment page is poorly designed, not user-friendly.

You charge too much for shipping for such small lightweight items.
Your salesperson on the phone would not help me out at all -- I asked him for a coupon code or some discount for the holidays -- nothing! Next order, I will be looking for anther vendor.

Your check out page lacks in customer friendly. Also, I am a returning customer and I attempted to sign in using my usual password and e-address and it was not accepted?

I wasted time retrieving and my old password and creating a new one when your system should have automatically saved it as I always place my order from the same desktop computer, same ip address.

I placed an order and had to fill out the information for payment more than 4 times before the information was accepted and I was careful to put the card info in correctly. It finally accepted the order.

What good does it do to have an account if I have to fill everything out again?
Why is it when I have to go back to enter something I forgot, do I have to fill in everything below it again? In this case it was a shipping method.

Checkout was difficult. When I clicked submit for the order, my form blanked out and I had to re-enter my information. On the third try, my order was accepted, with no difference in what I typed in. My browser is Edge on Windows 10, and I was logged in before I started shopping.

Your website is not user friendly. It's always hard to find what I need without scrolling thru lots of pages. Need a search by product name. Also had difficulty with check out.

I get very aggravated at your checkout- says password incorrect- reset and lose all order and info- forget to fill in one box and re type everything again- probably did this six times! I don't have this problem anywhere else!