Its On Media

Itsonmedia did a fantastic job on my company's website and provided an amazing level of support both during the creation of my website and after my website was up and running. Their ideas and professionalism are unparalleled. I would highly recommend itsonmedia to anyone.

The itsonmedia team are a top notch creative team and we are extremely happy with the result I will be using their services again definitely.

"It's on the Media " an attractive name and rank at the top on Google. The company though 3 years old states they have successfully completed 576 projects, have 255 global clients and have 67+ experts. There wasn't much reviews online but a list of established companies listed as partners. That sealed my confidence to reach out to them. Though no click through to actually see the products produced by the company of the listed companies.
I started by chatting with a web developer name Alan Gould. I clearly told him what I needed and I needed a price quote. He gave me the quote of which I gave him my website address to study. That was 3/22/2019.
By 3/25/2019 Alan based on his study suggested that I needed a full reconstruction of the site due to different Platforms, which I agree and paid initial payment of the updated estimates. The rest was to be paid after the inner pages of the site were released.
Gary White took over communication as project manager and everything went smooth, home page template design was acceptable and inner pages was done by 4/4/2019, that's when I made the rest of the payment.
Now we move to the next phase of the site which involved statements posting, downloading, displaying inventory, site functions and CRM building. This is where the struggle started.
The statements weren't posted in a timely manner. There were slow updates on progress via email and Gary wasn't answering the phone.
After several communications we identified the issue and I did some research on how to resolve it on YouTube. The issue was fixed but, it became like pulling teeth on every step.
That is when a senior project manager Name Sam Jordan took over the project, but though the project is pass due he still thinks everything should run by their inefficient an untimely process.
It's not about being fictitious but I think the company over represented themselves online on expertise and capability. I felt like I was part of the team all through, there is no way somebody with zero experience can work with this company. As I post this review, my project isn't complete though originally promised time frame was 20-25 days.
Having had a live site from the beginning I expected this company to have a proper analysis of the site requirements and functions. I even shared the back-end tools of my site and another 3rd party company's analysis of what it will take to upgrade the site. Based on layout of their package they are saying the basic function of any site which is getting updated data wasn't included. Instead they are sending me a video of how to do it myself, which is an irony because during the development process I was the one sending them some YouTube videos to address the functions of the site. Sam didn't waste letting me know about their company's capacity and legal status when I told about my review and gave him an opportunity to make things right.
Be ready to baby seat professionals when you sign up with this company. Watch this space for more developments, accountability is key to doing business and growing.
So, after posting above review on google they took their google listing out.
It gets worst because less than a Month after they handed over the site, some of the Wordpress Plugins couldn't update because it needed a valid License key which I went ahead and bought some. When we updated the plugs, the site lost all the custom codes thus making the site unfunctional. Which their response was I will need to pay for all the search codes to be re-done. I had requested them to update the Wordpress to latest version when they handed over, but nothing happen. This has been a nightmare. I started off with a fully functioning site and ended with an incomplete site. In fact, Sam Jordan said he doesn't care about a bad review. "Sure you can do that you are most welcome to post anything you want."