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IRS.com has a rating of 1.3 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. IRS.com ranks 37th among Tax Preparation sites.
Our tax dollars are being wasted. The irs website and their account setup is completely useless. Very easy to get locked out for 24 hours before you can try again. Their "alternative" solution is get verification through snail mail which will take 10 days. Welcome to the 19th century irs.
The website for mobile does not exist, and the interface becomes impossible to navigate, do to the popups not responding to my touch interface. The 2 star is a 2 and not a 1 because it saved my progress when moving to a desktop.
I work in a Financial Aid Office at a university, so I have to deal with the IRS a lot during my day. It's NEVER an easy process! They will tell you simple instructions on how to do something or request something, but then when you try to do it it doesn't work. I have been attempting to retrieve an copy of my tax return transcript and everytime I try to create an account it says "Your account has been disabled. Please call ***-***-****." When I call that number it doesn't even give me an option close to what I need to do and there is no option to speak to a representative.
This year any student and/or parent that did not work in 2015 has had to request a Non-Filing Form from the IRS, but when students and/or parents try to request a form the IRS representatives don't know what the student and/or parent are talking about or the IRS sends them the completely wrong form. I have never been so disgusted with something/somebody in my life.
The IRS needs to train their representatives better, they need to make their website easier to use, and they need to make more options available for when you call.
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