website thubmnail of iPower
How would you rate iPower?
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Australia
1 review
4 helpful votes
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Sent wrong items and others are still missing.
Refused to send missing items.
Proposed to refund wrong items after shipping without covering shipping costs.
Buyers won't be protected if they buy online from this seller who can decide to ship what they like.

Date of experience: March 8, 2021
Australia
2 reviews
3 helpful votes
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FANTASTIC SUPER POWERFUL
December 11, 2020

Me like to talk and chat on the phones ask questions when ordering but only online fast order no chatting.
No worries me buy cause price is fantastic powerful quality fantastic and delivery fantastic.

Date of experience: December 10, 2020
Australia
1 review
3 helpful votes
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I have been trying to return a bike that was unsuitable to this company for more than 2 weeks. They refuse to give me an address to return it to (though they have an Australian address on their website) and are charging about $200 to return it plus freight. I have been emailing with them to try and get a resolution but they are vague and refuse to help. Don't purchase from this company, there are much more reputable businesses out there that aren't a scam.

Date of experience: October 6, 2021
Australia
1 review
3 helpful votes
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SCAM SCAM SCAM
September 24, 2021

Don't buy anything from these people, the whole business is a scam which sends rubbish, no tracking details, no money back. 135 A/H battery was 1/3 weight of similar battery. 1/2 the order never arrived.
SCAM SCAM SCAM

Date of experience: September 24, 2021
Australia
1 review
13 helpful votes
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Scam.
October 20, 2020

I orderd a battery through this lot, good price to meet my needs. 2 days after being notified of dispatch, I requested a tracking number. None was given, instead I was informed to allow 22 business days for delivery. Nearly 6 weeks later after several blocked emails. From my personal email, I sent an email from my govt account enquiring about the status of my purchase. Later that evening I received a text saying my order had been cancelled and purchase amount 228 refunded. The corresponding email stated refund would be 208, they do claim a restocking fee for returned items in their conditions. As this was not a returned item and the order cancelled by them, I asked for an explanation. Also pointing out that if full refund was6not received I would take the matter to the ACCC. Yet to see response. These people are a scam Do Not purchase from them.

Date of experience: October 20, 2020
Australia
1 review
5 helpful votes
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I bought some of their '200ah' batteries which are not spec described on their website. That is because they are not selling what they are advertising. The batteries are less than half the size that they should be, weigh about a third of what they should, and when I tested them, rated just under a third of the amp hours advertised. Absolute scam and I should've known with that price. Don't be fooled or greedy, this will burn you. Have reported them to ACCC and NSW Fair Trading but seems they are still operating. They trade as a few different names, Maverick butteries, GS, overstocked.

Date of experience: August 31, 2021
Australia
1 review
3 helpful votes
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Great Product
December 1, 2020

Must say the purchase all went smooth and I checked the bats when I got them they are doing great in my dual set up system camper van
What was a let down was courier delivery driver he left them at my door step which could have been stolen if I had not come home early from work they should take delivery it to the back yard and leave at the back door
And not at the front door.

Date of experience: December 1, 2020
Australia
1 review
0 helpful votes
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Happy with service
November 10, 2021

Order had to wait guess of all this cover delays came faster than all my other orders
Works instantly great and better than advertise to me will return for more gadgets 'I can say that I am quiet happy with my purchase price and delivery

Date of experience: November 10, 2021
Australia
1 review
1 helpful vote
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It was so easy to deal with and review ipower energy solar team, everyone I interacted with was a thorough professional. Always courteous in explaining things multiple times. Would definitely recommend the ipower energy.

Date of experience: April 13, 2021
Australia
1 review
4 helpful votes
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Fantastic Quality
October 22, 2020

Extremely easy to access, efficient service, friendly staff, great price, quick service. Found exactly what I wanted and needed. Extremely satisfied with the quality of the product. Highly recommend to all.

Date of experience: October 21, 2020
Australia
1 review
3 helpful votes
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Wrong battery sent and poor customer service
September 19, 2021

Title pretty much sums it up. I'm actually embarassed i ever used this company for batteries. Spent $560 for a battery which would have been a good deal if it wasnt for the fact they didnt actually send that battery.

I would question any review of this company that is above 1 star.

Date of experience: September 19, 2021
Australia
1 review
4 helpful votes
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Worst customer care! TOTAL SCAMMERS
September 25, 2021

We purchased 2 x ebikes totalling $2000 on 30 July. Received the wrong bikes (both), not even the same design as what we ordered, were told the bikes we got are more expensive that the ones we ordered. DON'T CARE - just want what we ordered, they wont refund our money or send us the bikes we ordered and collect the ones we definitely don't want. They don't respond to our emails now - Definitely reporting them to higher authorities.

Date of experience: September 25, 2021
Australia
1 review
2 helpful votes
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Easy to set up!
December 13, 2020

When he recieved it he was very sceptical as he thought oh no she got another cheap piece of crap! But after setting it up he was very impressed! Its easy to set up and take down, and sturdy! When he woke the next morning he was even happier.

Date of experience: December 12, 2020
Australia
1 review
8 helpful votes
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I received a battery which looked nothing like the one advertised on their website which i purchased. I have tried several times to communicate with them and the responses i have received look to be written by someone incompetent for their role.
The battery was advertised to be 135ah. Once i received it and noticed that no where on the battery at all did it actually say what it was rated at, i knew it was dodgy. I went and had it tested and to no surprise the battery failed, onlyholding half of the charge they claimed it to.

I am still waiting on a call from their so called "highly trained customer friendly staff"

Date of experience: February 25, 2021
Australia
1 review
0 helpful votes
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Ended up buying 2, one for my Pre Box S2 Digital, and one for my WiFi router. The improvement was immediate and over time has gotten better. Listening to Sennheiser HD650's through the S2 directly has made me rethink why I need a separate headphone amp.

Date of experience: October 18, 2021
Australia
1 review
0 helpful votes
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Solar panel
December 16, 2021

Waiting 45 days for a solar panel, cannot supply any eta or tracking details, this company is a scam, avoid at all costs

Date of experience: December 16, 2021
Australia
1 review
5 helpful votes
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Mr Kain
March 26, 2021

Six weeks late, still waiting, they have not bothered to reply to any emails, or try to explain what has gone wrong, am seriously worried about having dealt with people.

Date of experience: March 26, 2021
Australia
1 review
3 helpful votes
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These batteries are excellent. Just used them for the first weekend away in our camper and they performed faultlessly. I would highly recommend the deep cycle batteries. Very impressed.

Date of experience: August 2, 2020
Georgia
1 review
0 helpful votes
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Terrible!
March 20, 2024

Stay away! Expensive, junk fees, lousy service, awful customer service! (chat only), takes forever to get refund for unjustified charges

Date of experience: March 20, 2024
Australia
1 review
0 helpful votes
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They are terrible
January 18, 2022

They stole over $1,000 from me. Don't ever trust them you will not receive what you paid for. The worst scammers ever.

Date of experience: January 18, 2022

Overview

iPower has a rating of 1.8 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iPower most frequently mention and phone number. iPower ranks 96th among Solar sites.

service
34
value
32
shipping
29
returns
27
quality
28